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If you have any problems with your television, please check the suggested
solutions below, as these issues may be caused by improper adjustment/setup
rather than a malfunction with the unit. If the problem persists, please contact
the Kogan customer support team.
No power
No picture
No sound, or sound is too low at maximum
volume
Good sound but abnormal colour or no picture.
No response to remote control.
Full screen flickering under VGA
Please check the power cord is plugged
•
in and that the power outlet works.
Unplug the power cord and plug it in
•
after 60 seconds, then restart the TV.
Please check antenna connection.
•
Station may be experiencing problems,
•
please tune to another station.
Please adjust the contrast and
•
brightness settings.
Please increase the volume.
•
Please check if TV is under mute mode
•
by pressing the MUTE button on the
remote control.
Please check sound settings.
•
If external devices are being used,
•
check their volumes are not set too low
or turned off.
If using AVI or Component inputs,
•
please make sure cables are connected
properly and not loose.
If using DVI to HDMI cable, a separate
•
audio cable is required.
Make sure a headphone jack is not
•
connected.
Please check antenna connection and
•
antenna condition.
If using Component inputs, please
•
check Component connections,
incorrect or loose connections may
cause colour problems or cause the
screen to be blank.
Batteries of remote control may have
•
exhausted. If necessary, please change
the batteries.
Clean the remote control lens. The
•
distance betweenthe LED TV and
remote control should be within 8m,
inside the recommended operating
angle and path is free of obstructions.
V-HEIGHT value may be set too high.
•
Restart computer in safe mode, then
set monitor parameters to correct the
values according to adjustment
description.
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