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INSTALLATION MANUAL
Page 13
REMOTE DIAGNOSTICS
Remote Diagnostics allows Imerge Technical Support to dial-up a VIA!dj and check its
configuration and settings.
• This trouble-shooting procedure can only take place after ELAN Technical Support has been
contacted and has been unable to diagnose and rectify the problem with the VIA!dj.
• This procedure requires that the VIA!dj's built-in modem be connected to a phone line. This
procedure can not be done through the Ethernet port.
Should Imerge need to dial-up a VIA!dj, the unit must be set to receive an incoming call. This is
done by going to System Settings>Remote Diagnostics>Select and pressing YES to the
question "Set modem to receive incoming call from technical support?".
Once this option has been selected it is important that all other devices on the phone line that
might 'pick up' the phone before the VIA!dj answers it be turned off or disconnected. Imerge
Technical Support can then be contacted (ELAN Tech Support will give you the phone number
once we have determined that we can not resolve the issue) and they will call back the VIA!dj.
Once the procedure has been completed, it is important that you press STOP on the VIA! Touch
Panel or the VIA!dj's front panel to return the unit to normal operation. You will then need to
re-boot the VIA!dj. Don't forget to re-connect or turn on all the other telephone devices!
VI.
HARDWARE AND SOFTWARE TOOLS
BULK-LOADING CDS INTO THE VIA!dj
Although the homeowner has the luxury of recording new CDs directly to the VIA!dj's hard drive by
using the CD tray on the front of the unit, this is obviously not an acceptable method for loading
entire music collections consisting of hundreds of CDs.
For a fast and convenient solution for loading media onto your client's VIA!dj, ELAN recommends
the XiVA™ MediaLoader.
MediaLoader allows you to
automate the process of extracting and encoding audio from up to 200 CD's at a time – a valuable
service that you can offer your client!
The XiVA™ MediaLoader package consists of:
• The Powerfile C200S—a PC-controlled 200-disc CD changer with FireWire cable, and
MediaLoader Software
Key Features:
• Load up to 200 CDs in a single operation
• Up to 6X speed
• Variety of formats – both MP3 and uncompressed
• Low maintenance operation – just load and go!
FireWire
connection
XiVA
MediaLoader
software
Ethernet
connection
© ELAN Home Systems 2004 • All rights reserved. 09/04
E L A N
H O M E
S Y S T E M S
PowerFile
C200
ELAN VIA!dj
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