LAZBOY Luxury-Lift Operating Instructions Manual page 11

Luxury-Lift
Troubleshooting
DANGER
– To reduce the risk of serious injury or death:
• Plug directly into a wall outlet. Do not use an extension cord, adapter or surge protector.
When the control unit detects an error, one of thirty-four (34) error codes is displayed on the hand
wand to identify the cause. Most error codes must be evaluated and repaired by a La-Z-Boy
The following error codes can be evaluated by the consumer, however, adequate strength and mobility
are required to check the connections under the chair. If you are unable to perform the solutions
recommended below, contact your La-Z-Boy
ERROR
CAUSE
CODE
The control unit features
HOT
overheating protection.
The overheating protection
shuts down the massage
and heat system when the
cycle is complete.
There is no danger of
burns or fire due to
overheating.
(Only applies to 1ML
and 1HL styles.)
E36 The recline motor is not
connected to the master
control module (MCM).
20
® Power Recliner
® dealer for service.
SOLUTION
The massage and heat functions will run for two
15 minute cycles. After two continuous cycles,
the massage and heat will shut down.
Allowing the system to cool down for 7½ minutes
will provide one 15 minute massage and heat cycle.
Allowing the system to cool down for 15 minutes
will provide two 15 minute massage and heat cycles.
The HOT code will be displayed for 15 seconds if
another heat or massage cycle is attempted prior
to the cool down period. If the HOT code is still
displayed after 30 minutes, contact your
La-Z-Boy ® dealer.
1. Unplug the transformer from the wall outlet, and
disconnect from the connector behind the chair.
2. Gently roll the chair forward to rest on the front
arms. The black MCM unit is located under
the chair.
3. The recline motor
connector is red. Plug
the red connector into
the port marked with
a red dot on the MCM.
step 3
4. Gently roll the chair back
onto the base. Reconnect transformer into
the connector behind the chair, and plug the
transformer directly into a wall outlet.
ERROR
CODE
E37
® dealer.
E38
Luxury-Lift ® Power Recliner
Troubleshooting
CAUSE
The lift motor is not 1. Unplug the transformer from the wall outlet, and
connected to the master disconnect from the connector behind the chair.
control module (MCM).
2. Gently roll the chair forward to rest on the
front arms. The black MCM unit is located
under the chair.
3. The lift motor connector
is yellow. Plug the yellow
connector into the port
marked with a yellow dot
on the MCM.
4. Gently roll the chair back
onto the base. Reconnect transformer into
the connector behind the chair, and plug
the transformer directly into a wall outlet.
The legrest motor is not 1. Unplug the transformer from the wall outlet, and
connected to the master disconnect from the connector behind the chair.
control module (MCM).
2. Gently roll the chair forward to rest on the front
arms. The black MCM unit is located under
the chair.
3. The legrest motor
connector is blue. Plug
the blue connector into
the port marked with a
blue dot on the MCM.
4. Gently roll the chair back
onto the base. Reconnect transformer into
the connector behind the chair,and plug
the transformer directly into a wall outlet.
(Troubleshooting Continued)
SOLUTION
step 3
step 3
21