Questions And Answers; Contact With Liquid; Customer Service; Australia And New Zealand - Gigaset A420 User Manual

Questions and answers

If you have any queries about the use of your telephone, visit our website at www.gigaset.com/service 
for 24-hour support. The table below contains a list of common problems and possible solutions.
Problem
Nothing appears on
the display.
No wireless connec-
tion to the base sta-
tion, Base flashes in
the display.
The display shows
Register HS or Put
into base.
Handset does not
ring.
You cannot hear a
ringer/dialling tone
from the fixed line
network.
Error tone sounds
after system PIN
prompt.
PIN forgotten.

Contact with liquid

If the handset has come into contact with liquid:
1 Switch the handset off and remove the battery immediately.
2 Allow the liquid to drain from the handset.
3 Pat all parts dry, then place the handset with the battery compartment open and the keypad facing down in a dry,
warm place for at least 72 hours (not in a microwave, oven etc.).
4 Do not switch on the handset again until it is completely dry.
When it has fully dried out, you will usually be able to use it again.
Customer service & product warranty – 

Australia and New Zealand

IMPORTANT
Please retain your sales receipt as proof of the date of purchase.

Customer Service

If you require assistance in operating this product please contact us
AUS: 1300 780 878 or by e-mail at the Customer Care section of our website at www.gigaset.com/au
NZ: 0800 780 878 or by e-mail at the Customer Care section of our website at
www.gigaset.com/au
If you are trying to access a Network Service and require assistance specifically related to the network service or would
like to subscribe to the service, contact your service provider.
Cause
The handset is not switched on.
The batteries are flat.
The handset is outside the range of
the base station.
The base station is not turned on.
Handset has not been registered
with the base station or has been
de-registered.
The ring tone is deactivated.
The phone only rings if the phone
number has been transferred.
The phone does not ring in a spe-
cific time period.
The phone cord supplied has not
been used or has been replaced by
a new cord with the wrong jack
connections.
The system PIN you have entered is
incorrect.
!
20
Solution
Press the end call key
the handset in the base station.
Charge or replace the batteries.
Move the handset closer to the base station.
Check the mains connector on the base station
¢
page 3.
Register the handset
Activate the ring tone
Activate the ring tone for anonymous calls
Deactivate the "Time Control" or change the time period
¢
page 16.
Please always use the phone cord supplied or ensure
that the pin connections are correct when purchasing
from a retailer: 3-4 assignment of telephone leads/
EURO CTR37.
Reset the system PIN to the default 0000
All handsets are de-registered. All settings are reset.
All lists are deleted.
a
for approx. 5 seconds or place
¢
page 14.
¢
page 17.
¢
¢
page 17.
page 16.