Appendix B: Troubleshooting - TP-Link TD-W8961ND User Manual

Appendix B: Troubleshooting

1. How do I restore my Router's configuration to its factory default settings?
With the Router powered on, press and hold the RESET button on the rear panel for 8 to 10
seconds before releasing it.
Note:
Once the Router is reset, the current configuration settings will be lost and you will need to
re-configure the router.
2. What can I do if I don't know or forgot my password?
1) Restore the Router's configuration to its factory default settings. If you don't know how to do
that, please refer to section T1.
2) Use the default user name and password: admin, admin.
3) Try to configure your Router once again by following the instructions in the previous steps of
the QIG.
3. What can I do if I cannot access the web-based configuration page?
1) Configure your computer's IP Address.
For Windows XP OS
Go to Start > Control Panel, you will
then see the following page.
Click Network and Internet
Connections
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