Advanced Settings Proxy Server Settings; Controller Settings; Remote Diagnostics - Elan ViA! dj Installation Manual

E L A N H O M E S Y S T E M S
V.
ADVANCED SETTINGS
PROXY SERVER SETTINGS
On the Internet Access menu there is an option called Proxy Server Settings. If the VIA!dj can
not retrieve album information from the Internet, it is possible that the homeowner's ISP uses a
different site, or a Proxy Server, to access web sites. If this is the case you will need to contact
the ISP and get the Proxy Server's address. This information, plus the user name and password,
must then be entered in the Proxy Server Settings menu.

CONTROLLER SETTINGS

XiVALink Options
On the System Settings menu there is an option called Controller Settings. It is possible to use
other manufacturer's touch panels to control the VIA!dj by connecting them to the Controller port
on the dj's rear panel. The default Transmission Speed of this port is set at 38,400. A second
Transmission Speed (9600) can be selected by going to Controller Settings>XiVALink
Options>Transmission Speed>
If using another manufacturer's touch panel to control the VIA!dj, the Ethernet Mode must be set
to Manual, and the dj's IP Address must be entered. See Configuring the VIA!dj's Ethernet
Settings, page 8-10, section B, Manual Settings.
Infrared Options
On rare occasions, a VIA!dj IR command may 'clash' with another IR-controlled device, causing
that component to react when a VIA!dj command is issued. Should this occur it is possible to
change the VIA!dj's IR 'Code Bank' in the hope that a different bank will not interfere with other
components. To change the IR Code Bank go to System Settings>Controller Settings>Infrared
Options>Select> Edit and select a different Code Bank. This will not effect VIA!dj operation.

REMOTE DIAGNOSTICS

Remote Diagnostics allows Imerge Technical Support to dial-up a VIA!dj and check its
configuration and settings.
• This trouble-shooting procedure can only take place after ELAN Technical Support has been
contacted and has been unable to diagnose and rectify the problem with the VIA!dj.
• This procedure requires that the VIA!dj's built-in modem be connected to a phone line. This
procedure can not be done through the Ethernet port.
Should Imerge need to dial-up a VIA!dj, the unit must be set to receive an incoming call. This is
done by going to System Settings>Remote Diagnostics>Select and pressing YES to the
question "Set modem to receive incoming call from technical support?".
Once this option has been selected it is important that all other devices on the phone line that
might 'pick up' the phone before the VIA!dj answers it be turned off or disconnected. Imerge
Technical Support can then be contacted (ELAN Tech Support will give you the phone number
once we have determined that we can not resolve the issue) and they will call back the VIA!dj.
Once the procedure has been completed, it is important that you press STOP on the VIA! Touch
Panel or the VIA!dj's front panel to return the unit to normal operation. You will then need to
re-boot the VIA!dj. Don't forget to re-connect or turn on all the other telephone devices!
© ELAN Home Systems 2003 • All rights reserved. 01/03
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INSTALLATION MANUAL
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