Troubleshooting Guide - Union Community VIRDI 6000 Configuration Manual

TM
VIRDI 6000 Administrator Manual

5. Troubleshooting Guide

This is a general guide on troubleshooting. Follow these guidelines if you are
having troubles with using the terminal.
Problem
LCD is blank or black.
Cannot hear voices
Cannot hear sounds when keys are
touched
Picture not showing.
Card not working.
Fingerprint not registering
UNION COMMUNITY Co., Ltd. 44-3 Hyundai Topics Building, Bangi-dong,
Songpa-gu, Seoul, Korea 138-050, Tel: 82-2-6488-3000, Fax: 82-2-6488-3099,
E-Mail:sales@unioncomm.co.kr, http://www.unioncomm.co.kr/eng
Solution
· Ensure the RED power LED is on
· Check LCD timeout, LCD will turn
off after a programmed period of
time.
Ensure the voice volume is turned on.
See 3.5.3.1. Voice Volume
Ensure the sound volume is turned on.
See 3.5.3.2. Sound Volume
· Ensure the picture options are
enabled. See
Settings
· Check terminal
(system). Ensure the 'Camera
Sensor OK' is shown.
· When scanning the card make
sure the BLUE LED lights up for
half a second. A sound should be
heard also.
· Ensure the card is registered.
· Ensure the authentication type for
the user is correct. See
Authentication Type
· Check terminal
(system). Ensure the 'Card OK' is
shown.
· See section
fingerprint registration and input
methods
· Ensure the auto sense LED (red
led on sensor window) appears
when the finger is on the sensor
window.
3.6.2. Camera
information
3.2.1.4.
information
1.1.7. Correct