13. System Reset; Troubleshooting - Scyan X7 User Manual

13. System reset:

The system can be reset to the factory-set default mode by pressing the reset
button. To reset the system, press the reset button and hold until you hear a long beep.
The reset button is located on the PCB board. If you've already installed the lock onto a
door, you will need to take the lock off the door in order to locate the reset button. After
resetting the system, Programming Code will revert back to the default programming
code (123456). All user fingerprints and user codes will remain in the system. You may
login by using default programming code.

Troubleshooting:

Problem
Nothing happens when my finger
is placed on the fingerprint
sensor.
Nothing happens when numbers
are pressed.
Can't login by programming
code.
Can't login by administrator
fingerprint.
User ID has been used.
Can't register my fingerprint.
Can't register a user ID.
Can't unlock by my fingerprint.
Can't unlock by a User Code.
System exits active status.
Low power alert.
Lock stays as unlock.
Can't rotate rear lever up and
down.
Could rotate lever but can't
unlock after rotate the key 180° .
No power after placing battery
in.
Beeps Lights Solution
None None Lift the finger then place the
finger on top of the sensor.
None None Press and hold key.
Three Red Enter a valid Code. Reset system
if you forgot programming code.
Two Red Login with a fingerprint that has
the fingerprint ID as 0, 1 or 2.
Two Red Try a different ID.
Two Red Try to register a different finger
Two Red User has been used the ID, try
different ID.
Two Red Try to place your finger on a
different area or at a different
angle.
Two Red Try a different User Code.
None Red Nothing to do.
Multiple Red Change battery as soon as
possible.
None None Unlock by a User Code or a
fingerprint. Take off front lever
then follow instruction step by
step to setup lever again if the
lock still stays as unlocked.
None None Installation error, please refer to
the installation guide and re-
install the lock.
None None Installation error, please refer to
the installation guide to re-install
the lock.
None None Check wire connection and check
battery
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