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PROBLEM / CAUSE
Problem
Causes
Solutions
Problem
Cause
Solution
Problem
Causes
Solutions
Problem
Causes
Solutions
PROBLEMS - CAUSES - SOLUTIONS
SOLUTION
Pellets not delivered into burn pot
* Tank is empty
* Flue gas extractor fan is not working
* Auger blocked by foreign objects
* No electrical power to control panel
* Flue obstructed causing differential pressure switch lock out
* Re-fill the tank
* Call technical support service
* Call technical support service
* Check that the power plug s correctly inserted and that the fuse is good
* Clean all the smoke outlet pipe and flue
When switched on, the stove functions for a few minutes then is switched off by a
safety device.
The outlet fumes are not reaching the minimum temperature required to switch off
the igniter.
Check that the burn pot is clean
Flame is too smoky
* Insufficient combustion air as the air holes in the burn pot are obstructed
* Flue obstructed or clogged.
* Stove and exchanger dirty
* Pellets are poor quality or contain too much moisture.
* Clean the burn pot
* Clean the flue gas outlet pipe and flue
* Clean the exchanger
* Replace the pellets
Flame does not ignite
* Air inlet clogged
* Ash present in the burn pot
* Pellets used up
* Differential pressure switch activated
* Check that the air inlet is clean and not obstructed
* Clean the burn pot
* Re-fill the tank
* Clean the flue gas outlet pipe and flue or close main door
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