Troubleshooting; Recommended Action - Star Micronics LC-240C User Manual

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Troubleshooting

Problem
Printer test works, but printer
will not print out data from
the attached computer.
Font selection changes
unexpectedly.
Printer does not feed paper
properly.
Printer does not print in
color.
Printer does not print in
color.
Possible Cause
The interface cable is
connected incorrectly or
damaged.
Your application software is
overriding the font selected
using the User Setup Utility.
This possibility does not
apply to systems running
Windows.
The paper tray cover is not
closed properly.
Jamming paper.
The printer is not set up
correctly for the thickness of
paper being used.
A monochrome ribbon
cartridge is installed.
A printer that does not
support color is selected
either in Windows or the
application program.
A monochrome ink ribbon is
specified by the User Setup
Utility.
Recommended
Action
Check to make sure that the
printer interface cable is
connected correctly. If it is,
try a different cable.
Use the User Setup Utility to
enable the font lock. See
"Char. table" on page 23.
Close the paper tray cover.
Remove all paper from the
printer and then reload it.
Set up the printer for the
paper thickness you are
using. See "Adjusting for
paper thickness" on page 40.
Install a color ribbon
cartridge.
Select a different printer
driver. See "Setting up for
printing with Microsoft
Windows 3.1" on page 31 or
"Setting up for printing with
MS-DOS" on page 43.
Use the User Setup Utility to
change the ink ribbon
specification to Color. See
"Ink color" on page 20.