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Panasonic KX-TG4031C Operating Instructions Manual

Dect 6.0 expandable digital cordless answering system
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TG403xC(e).book Page 1 Wednesday, January 13, 2010 1:44 PM
Model shown is KX-TG4031.
Before initial use, see "Getting
Started" on page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Call Display. You must subscribe to the
appropriate service offered by your service provider/telephone company.
For assistance, please call 1-800-561-5505 or visit us at
www.panasonic.ca

Operating Instructions

Expandable Digital Cordless
Answering System
KX-TG4031C
Model No.
KX-TG4032C
KX-TG4033C
KX-TG4034C

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  Summary of Contents for Panasonic KX-TG4031C

  • Page 1: Operating Instructions

    Model shown is KX-TG4031. Before initial use, see “Getting Started” on page 9. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Call Display. You must subscribe to the appropriate service offered by your service provider/telephone company.
  • Page 2: Table Of Contents

    TG403xC(e).book Page 2 Wednesday, January 13, 2010 1:44 PM Table of Contents Introduction Voice Mail Service Model composition ....3 Voice Mail service....38 Accessory information .
  • Page 3: Introduction

    KX-TG4034 KX-TG4031 KX-TGA401 *1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 5). L The suffix (C) in the following model numbers will be omitted in these instructions: KX-TG4031C/KX-TG4032C/KX-TG4033C/KX-TG4034C...
  • Page 4: Accessory Information

    Belt clip Charger – *1 See below for replacement battery information. *2 The handset cover comes attached to the handset. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Order number Rechargeable HHR-4DPA or HHR-4MRA batteries Battery type: –...
  • Page 5: Expanding Your Phone System

    TG403xC(e).book Page 5 Wednesday, January 13, 2010 1:44 PM Introduction *1 Replacement batteries may have a different capacity from that of the supplied batteries. Expanding your phone system Optional handset feature overview You can expand your phone system by registering optional handsets (6 max.) to a single base unit.
  • Page 6: Important Information

    TG403xC(e).book Page 6 Wednesday, January 13, 2010 1:44 PM Important Information Operating safeguards For your safety L Unplug the product from power outlets before cleaning. Do not use liquid or To prevent severe injury and loss of life/ aerosol cleaners. property, read this section carefully before L Do not disassemble the product.
  • Page 7: Important Safety Instructions

    Base unit location/avoiding noise L Only use a compatible base unit (or The base unit and other compatible Panasonic charger) to charge the batteries. Do not units use radio waves to communicate with tamper with the base unit (or charger).
  • Page 8: Other Information

    L The illustrations in these instructions may vary slightly from the actual product. ENERGY STAR ® As an ENERGY STAR Partner, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S. registered mark.
  • Page 9: Getting Started

    Setting up L USE ONLY Ni-MH batteries AAA (R03) size. Connections L Do NOT use Alkaline/Manganese/Ni- Cd batteries. L Use only the supplied Panasonic AC L Confirm correct polarities (S, T). adaptor PQLV219. ■ Base unit Press plug firmly. “Click”...
  • Page 10: Note When Setting Up

    L Use the supplied rechargeable L Even after the handset is fully batteries. For replacement, we charged, the handset can be left on recommend using the Panasonic the base unit or charger without any ill rechargeable batteries noted on page effect on the batteries.
  • Page 11: Controls

    TG403xC(e).book Page 11 Wednesday, January 13, 2010 1:44 PM Getting Started E {s} (SP-PHONE: Speakerphone) L Eco mode is turned off when the clarity booster is activated (page 16). F Headset jack G Dial keypad ({*}: TONE) H Receiver I Display Controls J {OFF} K {FLASH} {CALL WAIT}...
  • Page 12: Belt Clip

    TG403xC(e).book Page 12 Wednesday, January 13, 2010 1:44 PM Getting Started F {6} (Play) Item Meaning Message indicator Night mode is on. (page G {LOCATOR} H {ANSWER ON} Privacy mode is on. ANSWER ON indicator (page 16) I VOL. (Volume: {^}/{V}) Alarm is on.
  • Page 13: Voice Guidance Language

    TG403xC(e).book Page 13 Wednesday, January 13, 2010 1:44 PM Getting Started L To correct a digit, press {<} or {>} to Voice guidance language move the cursor to the digit, then You can select either “English” or make the correction. “Français”...
  • Page 14: Making/Answering Calls

    TG403xC(e).book Page 14 Wednesday, January 13, 2010 1:44 PM Making/Answering Calls Erasing a number in the redial list Making calls {REDIAL} or {>} REDIAL Lift the handset and dial the phone {V}/{^}: Select the desired phone number. number. i {ERASE} L To correct a digit, press {CLEAR}.
  • Page 15: Useful Features During A Call

    TG403xC(e).book Page 15 Wednesday, January 13, 2010 1:44 PM Making/Answering Calls and the ringer indicator on the Auto talk handset flashes rapidly. After 1 You can answer calls simply by lifting the additional minute on hold, the call is handset off the base unit or charger. You disconnected.
  • Page 16: Call Share

    TG403xC(e).book Page 16 Wednesday, January 13, 2010 1:44 PM Making/Answering Calls Press {CALL WAIT} to answer the using 3 extensions. (4-way 2nd call. conference) To switch between calls, press Privacy mode {CALL WAIT}. When the privacy mode is “On”, the unit Note: prevents other users from joining your L Please contact your service provider/...
  • Page 17: Shared Phonebook

    TG403xC(e).book Page 17 Wednesday, January 13, 2010 1:44 PM Shared Phonebook Character Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook, and assign each phonebook entry to the desired group.
  • Page 18 TG403xC(e).book Page 18 Wednesday, January 13, 2010 1:44 PM Shared Phonebook ringer tone feature is available for Call Searching by group Display subscribers (page 29). {C} i {GROUP} Changing group names {V}/{^}: Select the group you want The default group name is “Group 1” to to search.
  • Page 19: Chain Dial

    TG403xC(e).book Page 19 Wednesday, January 13, 2010 1:44 PM Shared Phonebook Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually.
  • Page 20: Programming

    TG403xC(e).book Page 20 Wednesday, January 13, 2010 1:44 PM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 20) –...
  • Page 21 TG403xC(e).book Page 21 Wednesday, January 13, 2010 1:44 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Set date & time Date and time – Alarm – – Time adjustment – Initial setting Ringer setting Ringer volume – Ringer tone Night mode –...
  • Page 22 TG403xC(e).book Page 22 Wednesday, January 13, 2010 1:44 PM Programming Programming using the direct commands {MENU} i {#} Enter the desired code. Select the desired setting. i {SAVE} L This step may vary depending on the feature being programmed. L To exit the operation, press {OFF}. Note: L In the following table, <...
  • Page 23 TG403xC(e).book Page 23 Wednesday, January 13, 2010 1:44 PM Programming Feature Code Setting System Page – – Ringer tone {1}–{5}: Tone 1–5 {1}{6}{1} *4, *5, *6 (Handset) <Tone 1> {6}–{0}: Melody 1–5 {1}: On {0}: <Off> – Night mode {2}{3}{8} (On/Off) <11:00 PM/06:00 AM>...
  • Page 24 TG403xC(e).book Page 24 Wednesday, January 13, 2010 1:44 PM Programming Feature Code Setting System Page – – Register {1}{3}{0} handset – – Deregistration {1}{3}{1} {1}: <English> – Display {1}{1}{0} (Change language) {2}: Français {1}: <English> Voice prompt {1}{1}{2} (Change language) {2}: Français –...
  • Page 25: Special Programming

    TG403xC(e).book Page 25 Wednesday, January 13, 2010 1:44 PM Programming Night mode Special programming Night mode allows you to select a period of time during which the handset will not Alarm ring for outside calls. This feature is useful for time periods when you do not An alarm sounds at the set time for 3 want to be disturbed, for example, while minutes once or daily.
  • Page 26 TG403xC(e).book Page 26 Wednesday, January 13, 2010 1:44 PM Programming Continue from step 3, “Turning night Important: mode on/off”, page 25. L When the unit receives a call from a number that is stored in the call block Changing the handset name list or a call without a recognized phone number, the call is logged in the Each handset can be given a...
  • Page 27: Registering A Unit

    TG403xC(e).book Page 27 Wednesday, January 13, 2010 1:44 PM Programming Block calls without phone number Registering a handset to the You can reject a call without phone base unit number including “Unavailable Name The supplied handset and base unit are &...
  • Page 28: Call Display Service

    TG403xC(e).book Page 28 Wednesday, January 13, 2010 1:44 PM Call Display Service the following operation is performed by one of the registered handsets: Using Call Display – Being replaced on the base unit or service charger. – Pressing {OFF}. Important: L This unit is Call Display compatible.
  • Page 29 TG403xC(e).book Page 29 Wednesday, January 13, 2010 1:44 PM Call Display Service L When you receive a call while on the your service provider/telephone phone, the 2nd caller’s name is not company. announced even if you subscribe to This feature not only allows your both Call Display and Visual Call handset to display the 2nd caller’s Waiting services.
  • Page 30: Caller List

    TG403xC(e).book Page 30 Wednesday, January 13, 2010 1:44 PM Call Display Service Displayed Displayed Function Function option option Holds the waiting Disconnects Hold Drop call. The caller will (drops) the 1st call caller1 hear the pre- during a recorded hold conference call.
  • Page 31 TG403xC(e).book Page 31 Wednesday, January 13, 2010 1:44 PM Call Display Service L If > is displayed, not all of the Erasing selected caller information is shown. To see the information remaining information, press {>}. To return to the previous screen, {<} CID press {<}.
  • Page 32: Answering System

    TG403xC(e).book Page 32 Wednesday, January 13, 2010 1:44 PM Answering System announced to callers even though their messages are not recorded. Answering system The answering system can answer and record calls for you when you are Turning the answering unavailable to answer the phone. system on/off You can also set the unit to play a greeting message but not to record...
  • Page 33: Listening To Messages Using The Base Unit

    TG403xC(e).book Page 33 Wednesday, January 13, 2010 1:44 PM Answering System – your own greeting message Playing back the greeting – a pre-recorded greeting message message Recording your greeting {MENU} i {#}{3}{0}{3} message {OFF} {MENU} i {#}{3}{0}{2} {V}/{^}: “Yes” i {SELECT} Listening to messages After a beep sounds, hold the handset about 20 cm (8 inches)
  • Page 34 TG403xC(e).book Page 34 Wednesday, January 13, 2010 1:44 PM Answering System Operation Listening to messages Play greeting message using the handset Record greeting {7}{6} When new messages have been message recorded: Turn answering – “New message” is displayed. system on –...
  • Page 35: Remote Operation

    TG403xC(e).book Page 35 Wednesday, January 13, 2010 1:44 PM Answering System Press {EDIT} repeatedly until the Using the answering system phone number is shown in the remotely desired format (page 31). i {C} Dial your phone number from a Erasing all messages touch-tone phone.
  • Page 36: Answering System Settings

    TG403xC(e).book Page 36 Wednesday, January 13, 2010 1:44 PM Answering System Operation Answering system Play new messages settings Play all messages Stop playback Number of rings before the Turn answering system unit answers a call Erase currently playing {*}{4} You can change the number of times the message phone rings “Ring count”...
  • Page 37: Message Alert

    TG403xC(e).book Page 37 Wednesday, January 13, 2010 1:44 PM Answering System company to deactivate your Voice – If you use your own message, Mail service. record the greeting-only message asking callers to call again later If your service provider/telephone (page 33). company cannot do this: –...
  • Page 38: Voice Mail Service

    TG403xC(e).book Page 38 Wednesday, January 13, 2010 1:44 PM Voice Mail Service the password as necessary. Contact your service provider/telephone Voice Mail service company for the required pause time. Voice Mail is an automatic answering Example: service offered by your service provider/telephone company.
  • Page 39 TG403xC(e).book Page 39 Wednesday, January 13, 2010 1:44 PM Voice Mail Service to listen to Voice Mail messages, you Turning VM tone detection on/off have to dial your access number The default setting is “On”. manually. {MENU} i {#}{3}{3}{2} {V}/{^}: Select the desired setting. i {SAVE} i {OFF} Listening to Voice Mail messages...
  • Page 40: Intercom/Locator

    TG403xC(e).book Page 40 Wednesday, January 13, 2010 1:44 PM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets. Outside calls can be transferred or a Note: conference call with an outside party can L If you receive an outside call while be made between 2 handsets.
  • Page 41: Useful Information

    TG403xC(e).book Page 41 Wednesday, January 13, 2010 1:44 PM Useful Information Insert the hooks on the wall mounting adaptor into holes 1 and Wall mounting 2 on the base unit. Note: L Make sure that the wall is strong enough to support the weight of the unit.
  • Page 42 TG403xC(e).book Page 42 Wednesday, January 13, 2010 1:44 PM Useful Information Mount the unit on a wall then slide Charger down to secure in place. Drive the screws (not supplied) into the wall. 83 mm inches) 25.4 mm (1 inch) 102 mm (4 inches) Screws...
  • Page 43: Error Messages

    TG403xC(e).book Page 43 Wednesday, January 13, 2010 1:44 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The handset has lost communication with the Base no power base unit.
  • Page 44: Troubleshooting

    TG403xC(e).book Page 44 Wednesday, January 13, 2010 1:44 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution...
  • Page 45 TG403xC(e).book Page 45 Wednesday, January 13, 2010 1:44 PM Useful Information Battery recharge Problem Cause/solution The handset beeps and/or L Battery charge is low. Fully charge the batteries ) flashes. (page 9). I fully charged the L Clean the battery ends (S, T) and the charge batteries, but contacts with a dry cloth and charge again.
  • Page 46 TG403xC(e).book Page 46 Wednesday, January 13, 2010 1:44 PM Useful Information Call Display/Talking Call Display Problem Cause/solution Caller information is not L You must subscribe to Call Display service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment such as a Call Display box or cordless telephone line jack, plug the unit directly into the wall jack.
  • Page 47 TG403xC(e).book Page 47 Wednesday, January 13, 2010 1:44 PM Useful Information Problem Cause/solution The 2nd caller’s L In order to use Call Display, Call Waiting, or Visual information is not Call Waiting, you must first contact your service displayed during an provider/telephone company and subscribe to the outside call.
  • Page 48 TG403xC(e).book Page 48 Wednesday, January 13, 2010 1:44 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of L Disconnect the AC adaptor and telephone line moisture has entered the cord from the base unit. Remove the batteries handset/base unit.
  • Page 49: Industry Canada Notices And Other Information

    TG403xC(e).book Page 49 Wednesday, January 13, 2010 1:44 PM Useful Information Industry Canada Notices and other information NOTICE: devices subject only to the requirement that This equipment meets the applicable the sum of the Ringer Equivalence Numbers Industry Canada Terminal Equipment of all the devices does not exceed 5.
  • Page 50: Warranty

    The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by Panasonic Canada Inc., or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty...
  • Page 51: Index

    TG403xC(e).book Page 51 Wednesday, January 13, 2010 1:44 PM Index G Groups: 17, 29 Index Handset Deregistration: 27 Locator: 40 4-way conference: 16 Name: 26 Additional handset: 27 Registration: 27 Alarm: 25 Hold: 15 Answering calls: 14 Intercom: 40 Answering system Call screening: 32 Key tone: 23 Erasing messages: 33, 34, 35, 36...
  • Page 52 5770 Ambler Drive, Mississauga, Ontario L4W 2T3 Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

This manual is also suitable for:

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