Troubleshooting; Warranty - Igloo IGW 400 Assembly And Operating Instructions Manual

TROUBLESHOOTING

Problem
My grill will not light.
My side burner will not light.
My rotisserie is not turning properly.
The flames on my grill are too high or intense.
The igniter does not work.
The flame goes out when the burners are turned too
low.
FOR ASSISTANCE CONTACT 1-866-626-4745 8:30am-5:30pm M-F or visit us on the web
www.americancustomerservice.com 24 hours a day.
North American Outdoors, Inc. warrants this grill to be free of defects in materials and workmanship as follows:
brass burners for 25 years, stainless steel corrosion for 3 years, and all other parts for one year from the date of
purchase. This warranty does not cover damages resulting from accident, misuse, alteration, abuse or unauthorized
servicing. If your grill fails to operate properly under normal use conditions within the warranty periods stated
above, because of a defect in materials or workmanship, North American Outdoors, Inc. will repair or replace your
unit or part. Original sales receipt will be required. Missing parts or parts damaged in shipment MUST be
reported within 30 days of original purchase.
For assistance, contact customer service via the web: www.americancustomerservice.com 24 hours daily or by
telephone M-F, 8:30am to 5:30pm EST, 1-866-626-4745.
This warranty extends only to the original purchaser of this product.
NORTH AMERICAN OUTDOORS, INC.
1900 S. BURGUNDY PLACE
ONTARIO, CA 91761
DO NOT RETURN TO PLACE PURCHASE
1. Make sure propane tank is connected and its valve is in the "open" position.
2. Make sure propane tank has fuel.
3. There may be debris in or around the burners. The grill should be cleaned
after each use.
4. Follow the lighting procedures in the "Getting Started" section of the
manual. The propane cylinder must be turned on BEFORE opening
burner valves.
5. Perform leak test.
1. Make sure the igniter wire is connected to the igniter terminal.
1. Make sure the Motor Pole is level.
2. Make sure the Pole Restrictor is properly placed in the "grove" of the body.
(See Rotisserie Assembly)
3. Make sure the motor is plugged into a 110V outlet.
1. Flare ups are usually caused by food or grease. The grill should be
cleaned after each use to reduce flare ups.
1. Make sure the battery is installed properly.
2. Battery could be dead; replace with a new battery.
1. Make sure the grill is not exposed to winds over 10MPH.
2. Check the level of the propane. Very low levels of fuel may cause burners
to go out.
3. Perform leak test.

WARRANTY

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Solution