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Troubleshooting
Returning Materials to Visual
Circuits Corporation
(VAR/Distributor)
If the Firefly system has problems that cannot be corrected over the
telephone by Visual Circuits technical support, you may need to
return the Firefly to Visual Circuits Corporation. All materials
shipped back to Visual Circuits Corporation must be accompanied
by a Return Materials Authorization (RMA) number. A Visual
Circuits technical support representative will provide you with an
RMA number. Write the RMA number clearly on the shipping
label.
Figure 87. RMA Shipping Label
IMPORTANT
In the event your Firefly needs to be serviced, do not
send its corresponding Smart Card back with the
Firefly. Instead, keep the Smart Card at the local
Firefly location to avoid having to have the Smart
Card reprogrammed or replaced.
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