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TROUBLESHOOTING GUIDE
Are you having problems with your water heater?
Do not return your heater to your Authorized Dealer. Please call our customer service dept.
TOLL FREE 877-474-6473
or call your Authorized Dealer for assistance.
All units are thoroughly tested before they leave our factory. In rare instances, your unit could arrive with
internal or external damage that may affect its performance. All units are factory tested as follows:
PRESSURE INTEGRITY TEST
Each unit is pressure tested at 180 PSI to insure against leaks. This is over 3.5 times the water pressure
that the unit will experience in a typical residential installation.
ELECTRICAL INTEGRITY TEST
Each unit is tested to verify that there are no short circuits and that the unit's circuitry is properly
configured (Die electric voltage test).
SPECIFICATIONS LEVEL TEST
Each unit is temporarily attached to a testing station that duplicates the conditions present in a typical
residential installation. The unit is turned on and the temperature of the water produced by the unit is
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