Intrusion; Day / Night Changeover - Eircom Advantage User Manual

eircom advantage IP Professional phone user guide

2.47 Intrusion

If when calling another User busy tone is heard, a eircom advantage IP Professional phone user can
intrude on the busy User. Alert tones will be given to indicate that another User is about to intrude.
The ability for an User to intrude has to be enabled in system programming by the installer or
system administrator.
E x t n 1 2
B u s y
O p t i o n s
C a n c e l
► I n t r u d e
C a l l b a c k
S e l e c t
C a n c e l
► I n t r u d e
C a l l b a c k
S e l e c t
Note: If the system phone has an INTRUDE key programmed, pressing this key once while hearing
busy tone from another User will let you intrude on the call.

2.48 Day / Night Changeover

The system can be programmed so that incoming calls ring different Users or groups of Users at
different times of the day, e.g. after hours, all calls ring a night service User. These changeovers
can take place automatically but can also be overridden by an User provided that User has
Operator Functionality enabled in system programming. Normally only the system administrator or
reception User would have this facility programmed.
Note: At installation, User 11 is automatically set as the default Operator phone and Operator
Functionality will be enabled at that User.
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↑ ↑ ↑ ↑ ↓ ↓ ↓ ↓
C a n c e l
c a l l
E x i
c a l l
I n t r u d e
To intrude on a busy User -
•
When busy tone is heard, press
the <Options> key
• Scroll down using the ↑ ↑ ↑ ↑ ↓ ↓ ↓ ↓ keys
•
With the cursor alongside
Intrude call press the <Select>
t
key
•
The busy User will receive Alert
tones
•
Pressing the <Intrude> key will
intrude on the call in progress