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Summary of Contents for Eircom Advantage
- Page 1 IP Professional phone user guide...
- Page 2 Facilities described may or may not be supported by your network. eircom advantage is the registered trademark of eircom business systems. This documentation refers to software version 60.100 or higher for the eircom advantage 4800 and software version 11.100 or higher for the eircom advantage 20IP.
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Page 3: Table Of Contents
Navigation Keys........................6 Function Keys........................6 Dual Colour Lamps (LEDs) ....................6 EIRCOM ADVANTAGE IP PROFESSIONAL PHONE USER GUIDE ..7 Answering a Call ........................7 Making a Call ........................7 Making an internal call using Off-hook dialling ............... 8 Making an internal call using On-hook dialling.............. - Page 4 IP Professional phone user guide 2.45 Using the Received Call List....................28 2.46 Call Back..........................29 2.47 Intrusion..........................30 2.48 Day / Night Changeover..................... 30 2.49 Set the Day/Night Ringing Mode ..................31 2.50 Roaming PIN ........................31 2.51...
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Page 5: Eircom Advantage Ip Professional Phone Overview
IP Professional phone user guide eircom advantage IP Professional phone overview The eircom advantage IP Professional phone is a full hands free display telephone, designed specifically for use with the new generation eircom advantage system. Display Ringer lamp... -
Page 6: Navigation Keys
IP Professional phone user guide Navigation Keys The eircom advantage IP Professional phone allows call control and programming operations to be performed quickly and intuitively using the phone display and the context sensitive navigation keys. Ringer Lamp Press Upper Right... -
Page 7: Eircom Advantage Ip Professional Phone User Guide
A n s w e r keys or by lifting the handset. Making a Call The eircom advantage IP Professional phone allows the user to make an internal or external call in a number of different ways. Internal Calls •... -
Page 8: Making An Internal Call Using Off-Hook Dialling
IP Professional phone user guide Making an internal call using Off-hook dialling With the telephone idle, to make an 1 1 : 2 5 S a t 0 7 / 1 2 / 0 2 internal call, lift the handset or press... -
Page 9: Making An Internal Call Using On-Hook Dialling
IP Professional phone user guide Making an internal call using On-hook dialling With the telephone idle, to make an 1 1 : 2 5 S a t 0 7 / 1 2 / 0 2 internal call simply dial the User/group E x t e n s i o n number from the keypad. -
Page 10: Making An Internal Call Using The Phone Book
Making an internal call using the Phone book The eircom advantage IP Professional phone has access to three Address Books and by using the Phone Book feature you can make a call to any of the numbers stored in these lists. -
Page 11: Making An External Call Using Off-Hook Dialling
IP Professional phone user guide Making an external call using Off-hook dialling With the telephone idle, lift the handset or 1 1 : 2 5 S a t 0 7 / 1 2 / 0 2 press the SPEAKER key. -
Page 12: Making An External Call Using The Phone Book
IP Professional phone user guide Making an external call using the Phone Book To make an external call using the phone 1 1 : 2 5 0 7 / 1 2 / 0 2 book, simply press the right mouse key E x t e n s i o n labelled <Phone Bk >... -
Page 13: Making An External Call By Using The Redial Code
IP Professional phone user guide 2.11 Making an external call by using the Redial code Redial Last Number can also be activated by lifting the handset or pressing the speaker and dialling the redial code < * 5 >. The system will automatically access a trunk line and redial the last external number. -
Page 14: To Switch Between Held Calls Using The Hold Key
IP Professional phone user guide 2.14 To switch between held calls using the HOLD Key • Place the existing call on hold E x t n • Make a second call e.g. an 0 0 : 0 0 : 5 2 internal call to User 18. -
Page 15: Transferring A Call
IP Professional phone user guide 2.17 Transferring a Call To transfer a call - E x t n • Place the existing call on hold 0 0 : 0 0 : 5 2 • Dial the User to receive the transferred call,... -
Page 16: Parking A Call Using The Park Code
IP Professional phone user guide 2.19 Parking a Call using the Park code To park a connected call using the Park code. I n t e r n a l D i a l i n g •... -
Page 17: Call Park Timeout
E n d c a l Note: If the eircom advantage IP Professional phone has a PAGE key programmed, pressing this key once will take the display directly to the paging options screen. Pressing the PAGE key twice in quick succession also enables/disables the Receive Page Calls feature. -
Page 18: Answering
) to select the User from which the call is to be picked Note: The eircom advantage IP Professional phone has a Pick-Up key programmed by default, and a call can be picked up by pressing this key. If more than one User is ringing, the list of ringing... -
Page 19: Conference Calls
2.26 Conference Calls A conference is a call in which there are three parties connected together at the same time. A eircom advantage IP Professional phone can hold a conference with the following: - Two internal Users - Two external lines - One internal User and one external line. -
Page 20: Using The Conference Key
Hold 2.29 Forward Incoming Calls Incoming calls to a eircom advantage IP Professional phone can be Forwarded at various stages in the call and to various destinations as shown below -... -
Page 21: Forward All Calls To A User
IP Professional phone user guide 2.30 Forward all Calls to a User Pressing the FORWARD key on the eircom advantage IP Professional phone automatically selects Forward All Calls. The options for Forwarding the calls are shown on the display. Use the... -
Page 22: Forward All Calls To A Common Or Personal Address Book Entry
IP Professional phone user guide 2.32 Forward all calls to a Common or Personal Address Book entry • Press the FORWARD key D i v e r C a l ► P e r s o n a l... -
Page 23: Forward On No Answer
IP Professional phone user guide 2.34 Forward on No Answer To set Forward No Answer - P e r s o n a l A d d r B o o k • Press the <Menu> key when the System... -
Page 24: Forward On Busy
IP Professional phone user guide 2.35 Forward On Busy To set Forward On Busy - • P e r s o n a l A d d r B o o k Press the <Menu> key when the System... -
Page 25: List Of Calls
The system maintains a list of the last 10 missed calls, 10 dialled calls and 10 received calls, for each User equipped with a eircom advantage IP Professional phone. If more than 10 calls are missed, dialled or received, the list will be continually updated with the details of the last ten. -
Page 26: Call Back An Entry In The Missed Call List
IP Professional phone user guide 2.39 Call back an entry in the missed call list 1 1 : 2 5 0 7 / 1 2 / 0 2 To call back a missed call when the third line of E x t e n s i o n the display indicates that a call was missed;... -
Page 27: Store A Missed Call In The Personal Address Book
IP Professional phone user guide 2.41 Store a missed call in the Personal Address Book 1 1 : 2 5 0 7 / 1 2 / 0 2 To Store a missed call to the personal E x t e n s i o n... -
Page 28: View The Missed Calls List When There Are No New Missed Calls
IP Professional phone user guide 2.43 View the Missed Calls list when there are no new missed calls 1 1 : 2 5 0 7 / 1 2 / 0 2 To enter the Missed Calls list when... -
Page 29: Call Back
IP Professional phone user guide 2.46 Call Back When a called User is busy, a call back can be set so that when the called User becomes free, the system will first ring the User that set the call back and when that User answers, the system will ring the called User. -
Page 30: Intrusion
IP Professional phone user guide 2.47 Intrusion If when calling another User busy tone is heard, a eircom advantage IP Professional phone user can intrude on the busy User. Alert tones will be given to indicate that another User is about to intrude. -
Page 31: Set The Day/Night Ringing Mode
User. The level of access defines the types of call the user is permitted to make, e.g. internal calls only, internal and external local calls only etc. The eircom advantage system offers up to 100 different user profiles with associated levels of access. By entering a User Name and a PIN code, a user can make calls at a roaming PIN enabled User using his/her profile with its associated level of access. -
Page 32: Change The Profile Of A Roaming Pin User
IP Professional phone user guide 2.51 Change the profile of a Roaming PIN User 1 1 : 2 5 0 7 / 1 2 / 0 1 • Press the <Menus> key E x t e n s i o n •... -
Page 33: Programming The Personal Address Book
This feature allows up to 50 commonly used numbers to be stored in the Personal Address Book for the eircom advantage IP Professional phone. These numbers can be called directly either by dialling a short code, using the Phone book option on the system phone or by pressing a function key programmed for that number. -
Page 34: Program The Advanced Options For A Personal Address Book Entry
IP Professional phone user guide 2.55 Program the advanced options for a Personal address book entry Usually, it is only necessary to program the number and name for the Phonebook entry but the system also allows the user to select the following parameters: −... -
Page 35: Modify An Existing Entry In The Personal Address Book
IP Professional phone user guide 3. Function Key: This option allows the user to program a function key for that phone book entry. There are 16 programmable keys on the eircom advantage phone with an extra 48 if the DSS is fitted. •... -
Page 36: Delete An Entry In The Personal Address Book
IP Professional phone user guide 2.57 Delete an entry in the Personal Address Book To delete a personal address book entry N e w E n t r y M o d i E n t r y •... -
Page 37: Programming The Common Address Book
IP Professional phone user guide 2.58 Programming the Common Address Book This feature allows up to 200 commonly used numbers to be stored in the Common Address Book for the system. These numbers can be called directly either by dialling a short code or by using the Phonebook option on any telephone connected to the system. -
Page 38: Create A New Entry
IP Professional phone user guide 2.60 Create a New Entry ► N e w E n t r y To create a new entry - M o d i E n t r y D e l e t e E n t r y •... -
Page 39: Delete An Entry In The Common Address Book
IP Professional phone user guide 2.62 Delete an entry in the Common Address Book Only codes which have numbers assigned * 4 0 0 0 : O W E N to them will be shown on the list. -
Page 40: Door Phone
IP Professional phone user guide 2.63 Door Phone If the system has a door phone fitted, when the door button is pressed, the system will ring the Users that have been assigned to ring for the door phone. -
Page 41: Dialling Code Table
IP Professional phone user guide 2.64 Dialling Code Table FEATURES CODES To Call a User (User No.) To Access any Trunk To Access a particular Trunk *91 to *95 Last Number Redial Dial entries in Common Address Book... -
Page 42: Eircom Advantage Ip Professional Phone Programming Guide
IP Professional phone programming guide General User programming allows users to tailor the features and settings of the eircom advantage IP Professional phone to suit their own ways of working. The following options can be accessed and changed by pressing the <Menus> key when the phone is idle... -
Page 43: Phone Settings
IP Professional phone user guide Phone Settings 1 1 : 2 5 0 7 / 1 2 / 0 1 To enter the Phone Settings Menu, while E x t e n s i o n the System Phone is idle - •... -
Page 44: Handset Volume
IP Professional phone user guide Handset Volume When Handset Volume is selected, the display H a n d s e t will prompt the user to – • B a c k Lift Handset • On lifting the handset the current handset... -
Page 45: Headset Volume
IP Professional phone user guide Headset Volume The volume is adjusted in steps of 5%. H e a d s V o l u m e 2 0 % Each step is represented by a character position on the second line of the display ↑... -
Page 46: Change Language
IP Professional phone user guide Change Language A set of pre-defined languages is available C h a n g e L a n g u a g e on the phone display. On entering this ► √ √ √ √... -
Page 47: Redefine Keys
IP Professional phone user guide 3.10 Redefine Keys To Define the Function keys - R e d e i n e K e y • From the Phone Settings menu, ► 0 1 : i n e select Redefine Keys 0 2 : E x t n ↑... -
Page 48: Keypad Tones
IP Professional phone user guide 3.11 Keypad tones The Keypad Tones option allows the K e y p a d T o n e s ► √ √ √ √ E n a b l e d keypad tones to be turned on or off. When... -
Page 49: Show Number
IP Professional phone user guide 3.14 Show Number The system Phone user can select whether S h o w N u m b e r ► E n a b l e d or not the Calling Line Identification (CLI) -
Page 50: Change User Pin Code
IP Professional phone user guide 3.15 Change User PIN Code User PIN codes are used when accessing E n t O l d C o d e : * * * * voicemail boxes To change the User PIN code... - Page 51 IP Professional phone user guide Software revision 10.202 BE DM Number DM 992 Date 030908 Specifications are subject to change without notice. Facilities described may or may not be supported by your network.
- Page 52 IP Professional phone user guide User instructions All the user instructions for eircom advantage® telephone exchanges are available on the Internet site at: http://www.eircombusinesssystems.ie/ Diagnosing the problem In the event of a technical failure or problem, we request that you systematically carry out the following tests before contacting our technical support service.