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5. Receipts
Sales Receipts
When the transaction has been authorised the terminal will print the 'Merchant Copy'
sales receipt. Keep the receipt safe and secure for 18 months as you may be asked to
provide it in the event of a 'Chargeback' (i.e. any query raised by the cardholder or the
card issuer).
Secondly, the terminal will print the 'Customer Copy' sales receipt, this must be given to
your customer in addition to any other invoice receipt that you may provide.
For manually keyed transactions (see section 1.6a, page 22 in your main Vx520 User
Guide) please hand the Merchant Copy of the receipt to the customer to sign. Compare
the signature on the back of the card with the signature on the receipt.
Note: You will be charged an 'Exception Fee' if the customer's PIN is not used to
verify the transaction (e.g. for a swiped or keyed card transaction) - refer to your
Schedule of Fees
Refund Receipts
When a refund is processed, the terminal will print the Merchant Copy of the receipt. You
must hand the Merchant Copy of the receipt to the customer to sign. Compare the signature on
the back of the card with the signature on the receipt.
If you are satisfied that it is correct, select F2, and retain the signed receipt for your records. The
Customer Copy is printed next.
Tear off the Customer Copy and hand this and the card to the cardholder. The terminal
will go back to the Main Menu.
Referral Transactions
Occasionally you will receive a referral response message through your card machine,
advising you to contact the Elavon Authorisation Centre ('Call Auth Centre'), to obtain a
manual authorisation. Please call immediately in order to proceed with the transaction.
Telephone: 0845 850 0197 (UK) or 1 850 30 31 30 (ROI). You may be asked for some
further information and you will be given an Authorisation Code. Follow the instructions in
your main Vx520 User Guide (Section 1.7, page 26).
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
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