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3. Card Not Present (CNP) Sale Process, continued
Step
CUSTOMER PRESENCE
7
YES (F2)
Is customer
present?
NO (F4)
For every CNP transaction you will be asked to key in the CVV2 number (Card Security Code)
- the last 3 digits (4 digits on American Express) found on the signature stripe on the reverse of
the card.
Step
Not present
8
Present
CVV2
NUMBER
Illegible
IS...
Absent
Note: If there is no CVV2 number press F1 to select NOT PRESENT or if your customer cannot
read the CVV2 number press F3 to select ILLEGIBLE. In either case continue to Step 9. You
will be charged an Exception Fee if the CVV2 number is not provided on CNP transactions -
refer to your Schedule of Fees.
Step
Address Verification
9
Enter customer
address
912
Step
Address Verification
10
Enter customer
postal code
912
Step
11
Connecting
For information about Sales Receipts, please see part 5 of this guide.
The screen will ask whether the customer is present. For all
Cardholder Not Present (CNP) transactions press F4 to select NO
If the customer can provide the CVV2 number press F2 to
select PRESENT, key in the CVV2 number and press the
green ENTER Key
This step refers to AVS (Address Verification Service). Enter the
customer's house number and press the green ENTER key. If a
house name, leave blank and press the green ENTER key.
Note: This service is not available to merchants in the Republic
of Ireland, who should press the green ENTER key to continue.
You will then be asked for the customer's postcode. Only enter the
numbers from the customer's postcode. e.g. for B91 2AA, key 912
and press the green ENTER key.
The terminal will connect to Elavon to obtain an authorisation.
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
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