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4. Refund Process
A 'Refund' is when the value of a transaction is credited back to a card for a sale that may have
been processed earlier in the day or on a previous date, for example, when goods are returned.
Step
MAIN MENU
1
Sale
Refund
Batch
Step
REFUND
2
Swipe, key or
insert card
Step
REFUND
3
MASTERCARD
4251 XXXX XXXX XXXX
Enter amount
10.76
Step
CHECK SIGNATURE
4
YES (F2)
Is the
signature
valid?
NO (F4)
For information about Refund Receipts, please see part 5 of this guide.
For further information regarding Refunds, see Section 1.8 (page 27) of your main Vx520
User Guide.
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
Select the Refund option.
You may need to scroll down through the menu by pressing the
second from left purple function key to fi nd this option.
Insert the credit or debit card into the terminal with the chip first,
facing upwards OR swipe the card or key the card number.
Note: Refunds cannot be processed as a Contactless type
transaction.
The screen will display the card type (e.g. Mastercard or VISA) and
the card number. Enter the refund value (e.g. for 10.76 key 1076)
and press the green ENTER key
As soon as the refund has been processed the terminal will print the
Merchant Copy of the receipt which the customer must sign.
The terminal will ask you to verify that the signature is valid and
matches that on the card. If it does, press F2 to select YES.
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