Nisca PR5350 Service Manual
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Nisca PR5350 Service Manual

Direct card printer pr5350
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DIRECT CARD PRINTER
PR5350
Service Manual
Ver. 1.0
Aug.'05

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Summary of Contents for Nisca PR5350

  • Page 1 DIRECT CARD PRINTER PR5350 Service Manual Ver. 1.0 Aug.'05...

  • Page 2: Table Of Contents

    Contents Section 1 Overview 1.Outline of Equipment 1.Description of Equipment 2.Basic Specifications 2.Mechanical Operation 3.Electrical Operation 1.Electrical Block Diagram 2.Main Circuit Board 3.Interface Board 4.Operation Panel Board 5.Mechanical Actuators Section 2 Setting Up 1.Setting Up 1.Caution for setting up 2.Space for installation 3.Connection to Host Computer 2.To put a ENCODER in the printer 1.Procedure to put in...
  • Page 3 Section 6 Troubleshooting 1.Troubleshooting with the display on the LCD 1.Description for the message on the LCD and meeting of recovery 2.Checking and repairing of the troubles 3.Troubles on communication with PC 2.Errors which can not be checked on the LCD panel 3.Card JAM Locations Section 7 Appendix 1.Harness Connection...

  • Page 4: Outline Of Equipment

    Section 1 Overview 1. 1 Outline of Equipment 1.1.1 Description of Equipment This equipment is a full color card printer to print image, characters and protective overlay on a plastic card based on the data supplied from personal computer. Printing method is dye sublimation heat transfer printing for color image and heat melted ink transfer printing system for characters ( black) and protective overlay.

  • Page 5: Basic Specifications

    Character Area: Molten Type Thermal Transfer Protective Layer: Molten Type Thermal Transfer Printing Media PVC Card (Recommended Card by NISCA) Size:Conform to JIS X 6301 ( ISO standard CR -80) Thickness:Conform to JIS X 6301( ISO standard CR-80) 300dpi ( 11.81dots/mm)

  • Page 6: Mechanical Operation

    1.2 Mechanical Operation This equipment consists of Card Supply Block, Flip Turn Block, Card Ejection Block, Card Encoding Block and Card Rejection Block. ? Card Supply Block Card Supply Box can contain up to 100 pcs of standard plastic cards( 0.76mm thick) so that a continuous printing of high volume card is possible.
  • Page 7 Flip Turn Block Turns the card for both side printing. This block also serves to switch the card path to Print Block, Eject Block and Reject Block. It is possible to rotate the this block manually. Never touch the part besides green color part when you need to rotate this block manually.

  • Page 8: Electrical Operation

    1.3 Electrical operation 1.3.1. Electrical Block Diagram Operation Thermal Panel Board Head Main Circuit Mechanical Board Actuators Interface Power Supply Board Unit Printer Unit Block Diagram The Printer Unit is controlled and driven with the following components. ? Main Circuit Board (PBA-MAIN) Receives commands and data from the host through SCSI interface and controls the operation of the Printer Unit, also controls the thermal print head according to the image data.
  • Page 9 ? Mechanical Actuators Consists of sensors and the motors to transport the cards. Main Circuit Board ( PBA-MAIN ) 1.3.2 There are CPU Block, Memory Block, Actuator Control Block. Following items are the main components: ? 32 bit CPU ( IC1) 32 bit single chip micro processor, activated on the clock of 12.5 MHz ? Flash Memory( IC8) A memory of 4 M bytes for storing the firmware.
  • Page 10 ? DSP ( IC3) Digital Signal Processor works for color changing or enhance of edge of an image. ? Control IC (IC2) A Gate array to control the printer activated on the clock of 20 MHz. This IC controls following items by setting from CPU >...
  • Page 11 Operation Panel Board ( PBA-OPEPANE) 1.3.4 Operation Panel is used to indicate the current status of the Printer to the operator, to change setting, execute printing, and clearing errors. ? LCD (IC1) LCD panel of 16 characters * 2 lines. Displays the condition of the printer, setting and changes of values, error messages, etc.
  • Page 12 1.3.5 Mechanical Actuators The Printer Mechanism consists of Sensors and Motors, etc. <Input mechanisms> Symbol Component Function Optical Sensor Detection of card empty at Card Supply Block. Optical Sensor Detection of card position (Just before Cleaning Roller ). Optical Sensor Detection of card position (Just before Flip Turn Unit).

  • Page 13: Setting Up

    Section 2 Setting Up 2. 1 Setting Up 2.1.1 Caution for setting up Dusty place must be avoided for using this equipment because the printing system of this printer is especially sensitive to dust. When printing on the card with magnetic stripe , do not place the printer at near the equipment which is emitting magnetic field.

  • Page 14: Connection To Host Computer

    2.1.3 Connection to Host Computer with SCSI or USB < > SCSI type interface 1) Connection of SCSI Cable Connect the Printer, PC and Peripheral Units with SCSI Cable. The Printer is equipped with two female connectors of 50 Pins ( half type) of SCSI specification.
  • Page 15 2) Setting internal SCSI Terminator. The Printer has Active Terminator for SCSI-I and SCSI-II. When using the Terminator, turn the switch at the back of the Printer ON ( upper side). (Turn OFF the power switch when operating this.) To switch on To switch off Appearance of Terminator switch 3) Setting SCSI ID Number...
  • Page 16 < > USB type interface 1) Connection of USB Cable Connect the Printer, PC and Peripheral Units with USB 2.0 Cable. The Printer is equipped with B type connector Note 1: Turn OFF power switches of the Printer, PC and all units when connecting the cable.
  • Page 17 2.2 Installation of the Encoder Unit 2.2.1 Installing steps Step 1 Turn OFF the printer power source. Step 2 Remove RIGHT -COVER. ( Remove 2 x M-4 screws ) Step 3 Take the screw off to take out a slide for a card rejected . Step 4 Insert the ENCODER into the encoder space of the printer with connecting the two harnesses from the printer.

  • Page 18: Overview

    1. Normal mode Display the current operating status, such as error, of the Printer during the print operation. The Printer is in this mode when the power is turned ON. Refer to Operatio n Manual of PR5350 for the actual operation. 2. User mode This mode is used to set the Printer conditions such as setting of image memory, ink ribbon selection etc.

  • Page 19: Operation Of Service Mode

    3.3.1 OPERATION OF SERVICE MODE Service mode is the mode for the service person to adjust and check performance of the printer. The image data in the printer is cleared when switched to and from the service mode. Switching to Service Mode ? To switch to service mode, 1.
  • Page 20 3.3.2 Menu Structure of Service Mode The Menus of Service Mode are as follows. The part in rectangle will be displayed only when the referred optional units are connected. Service Mode SN01 02 03 04 05 ISO Track1 CLR:Back EXE Go EXE:Encode SN06 07 08 09 10 ISO Track2...
  • Page 21 OD Adj. Color Data Cut Enable OD Adjustment Zero Adj. Color Cut Size Adjust. EXE:sub menu Position Adj. OD Adj. Black Return to Parent EXE:sub menu Menu (CLR/EXE) Uniformity Adj. Zero Adj. Black EXE:sub menu Expanded Dt Adj. OD Adj. Clear Ribbon Sens Posi EXE:sub menu Sensor Posi Adj.
  • Page 22 Ribbon Mtr.(DM1) F.Turn Trf.(PM2) EXE:HDRV EXE:CCW HDRV Ribbon Mtr.(DM1) Ribbon Mtr.(DM1) F.Turn Trf.(PM2) EXE:sub menu EXE:LDRV EXE:CW HDRV Headup Mtr.(DM1) Return to Parent Return to Parent EXE:sub menu Menu (CLR/EXE) Menu (CLR/EXE) Pickup Mtr.(PM1) EXE:sub menu F.Turn Ang.(PM1) Headup Mtr.(DM1) Print Mtr.(PM3) EXE:sub menu EXE:HOME...

  • Page 23: Description Of Service Mode

    3.3.3 Description of Service Mode (Adjustment Mode: printer adjustment menu) Adjusting maximum optical density and print position etc. Note: Do not make the value higher or lower than you need. It may cause trouble. *Optical Density (OD) Adjustment Menu OD Adj. Color : OD Adjustment for color image OD Adj.
  • Page 24 * Adjustment for divergence between image and text. Black shift Adj. : Adjustment for card transportation length for beginning point of printing Transportation length 0.1% ( + : increment length) Clear key Decrement Value (Min. value :-50) Exe key Increment Value (Max.
  • Page 25 *Adjustment for the position of right edge of a card Data Cut Adjust. : Adjustment for the position of data cut off 0.085mm/digit Clear key : decrement value (Min.-50) Exe key inc rement value (Max.50) Card Note : Set the value to negative direction for leeway.
  • Page 26 *Adjustment of the density of LCD panel LCD Adjustment Clear key : Lighter (min. -3) Exe key : Darker (max. 3) *Adjustment of the angle of Flip Turn unit Home Angle Adj. : Adjustment of the angle for the horizontal position of Flip Turn unit ( 0.5 degree/digit) Clear key...
  • Page 27 (Sensor Check) This menu to display the sensor outputs and automatic sensor adjustment. Used to check the condition of the printer when troubleshooting. *Sensor level display menu SN 01 02 03 04 05 : Display of status on sensor 01 02 03 04 05 SN 06 07 08 09 10 : Display of status on sensor 06 07 08 09 10 SN 11 12 13 14 15...
  • Page 28 Actuator check (Activate the actuators individually ) This menu is for checking the actuators when troubles occur. Note : Remove the card remained in the printer, otherwise it may cause trouble. *Action of transferring Ink ribbon Ribbon Mtr.(DM1) : Winding up the ink ribbon for limited time HDRV High speed action (100mm/s)(*) LDRV...
  • Page 29 *Action of Flip Turn unit (FT) rotation F.Turn Ang(PM1) Rotate FT to set direction F_HOME Forward phase at home position (supplying. HR. normal ejection) R_HOME Reverse phase at home position (HR. normal ejection) F_PRINT Forward phase at print position (print. IC encoding) R_PRINT Reverse phase at print position (print.
  • Page 30 *Executing of card transportation action Card Pass Test : Execute the action which has been set above Clear key Exe key : Action start (Eject Position : setting position of card ejected ) Use this menu for changing the position of card ejected *Setting position of normal eject Stack position Left (default )
  • Page 31 (Encoder Check) This menu is for checking an encoder . *Magnetic data writing test ISO Track 1 : Writing to ISO Track 1 ISO Track 2 : Writing to ISO Track 2 ISO Track 3 : Writing to ISO Track 3 JIS2 : Writing to JIS2 Track Clear key...
  • Page 32 (Heat Roller Check) To adjust a Heat Roller unit *Display the total heating time Heat Total Time : heater total power on time Clear key Exe key *To adjust transferring position Position Adj. : adjusting transferring position (horizontal direction) unit of adjustment= 0.2mm Clear key : decrement value (min.-10) Exe key...
  • Page 33 (Error Display) Error history display *Error ratio display Error rate : displays frequency of error occurred number of error lately occurred (max.99) bbbbb : number of prints in term of above Clear key Exe key Error rate *Error history display Error Log Disp : displays the errors recorded in a printer error code...

  • Page 34: Maintenance List

    Section 4 Maintenance 4.1 Maintenance List To keep the optimum performance of the Printer, periodic maintenance operation is necessary which is described in Section 6, Cleaning and Section 7, Periodic replacement Parts in the Operation Manual. This section describes the items which may be required to perform considering the user's situation, as well as cleaning and replacements.

  • Page 35: Cleaning Rubber Roller

    4.2.1 Cleaning Rubber Roller This printer has several sets of rubber rollers to ensure high reliability of card transportation. However, if the rollers are stained because of use of stained cards or cards coated with special materials, transport error may occur due to reduced transportation power.
  • Page 36 On the shafts of rollers which are loaded with torque and has friction with shaft, grease is applied at the factory. Although further greasing in not required for normal usage, grease should be applied in case following parts are replaced for some reason or abnormal noise is detected.

  • Page 37: Replacing Main Board

    Section 5 Replacement and Adjustment 5.1 Replacing Main Board (PBA-MAIN) Step 1: Remove R-COVER Step 2: Loosen two screws on the lower edge and remove two screws on the upper edge of MAIN-BOARD-PLT and remove a screw to fix the ground cable. Then, lean the board backward.

  • Page 38: Adjusting The Print Position

    ? In the memory on the Main Board, the adjustment values for the printing operation are stored. Therefore, when replacing the main board, the adjustment in the following steps are necessary. It is advisable to memorize these adjustment values before beginning the replacement work so that the values can be used for the new board.
  • Page 39 When main board is replaced, check and adjust the print position in the following procedure. Step 1. Print Test Pattern H in the "Position Adjustment" menu of Service Mode. Step 2. Adjust Horizontal and Vertical values so that dimensions h and v ( distance from the edge of card) become 0.5 +/-0.2mm.
  • Page 40 < mm - dot conversion> The resolution of the Thermal Head is 300 dpi. Therefore, adjus tment should be done in this unit. Convert the measured value into the dot number using the table below. New Setting Value = Current Value + (0.5 - Distance from card edge) Convert by the following table.

  • Page 41: Adjustment Of Print Uniformity

    5.2.2 Adjustment of Print Uniformity When the main board is replaced, check and adjust the print uniformity in the following procedure after adjusting the print position. Step 1: Print Test Pattern H in "Uniformity Adjustment" menu of "Service Mode". Step 2: Compare print density of the following three positions A, B, C, and decrease the densities of two positions to the same as the least dense position.

  • Page 42: Adjustment Of Print Density

    5.2.3 Adjustment of Print Density When the main board is replaced, check and adjust the print density in the following procedure after adjusting print position and print uniformity. ? Adjustment of Image and Protective Layer Step 1: Print Test Pattern J in "OD Adjustment" menu of "Service Mode". Step 2: Change "Color"...
  • Page 43 ? Adjustment of BK Step 1: Print Test Pattern E in "OD Adjustment" menu of "Service Mode". Step 2: If there is a drop off in the image, increase the setting value. Conversely, if the image is too thick and lines touches each other, decrease the value. Step 3: Print Test Pattern E again and check the print condition.

  • Page 44: Adjustment Of Sensor Level

    5.2.4 Adjustment of Sensor Level Adjustable sensors of the Printer are factory adjusted at the time of shipment. Readjustment is necessary in the following case: ? Sensor is replaced. ( light source, receiver) ? Mechanically changed affecting the light axis. ? Main Board (P BA-MAIN) is replaced.
  • Page 45 2) Checking Sensor Output Voltage Following is the standard voltage reading of Test Pins on the Main Board for checking the sensor voltage with tester. SN10( Detection of mark on the Ribbon ) Test Pin: TP88(SN10PT) 1.0V or less ( Yellow detection ) Lighted: 3.0V or more ( Bk detection ) Blocked:...
  • Page 46 3) Countermeasure for the Abnormal Sensor Output If the sensor output as described in 2) is not obtained, locate the defective part and repair in the following procedure. Possible Defect Check and Repair Defective connection of Check contcts of all connectors which connects harness and Printed the boards with light sources and sensors to Printed Circuit Board.

  • Page 47: Adjusting Density Of Lcd Display

    5.3 Adjusting density of LCD Display Density of LCD Display on the Operation Panel Board (PBA-OPEPANE) is adjusted to the optimum when shipping from factory. However, it can be adjusted by the user in the following procedure. Step 1: Turn ON the power and get the LCD Adjustment in Service Mode. Step 2: To make the density higher, press EXE key To make the density higher, press EXE key...

  • Page 48: Section 6 Troubleshooting

    Section 6 Troubleshooting This paragraph deals with the causes and countermeasures for various troubles which may occur with the printer system. 6.1 Troubleshooting with the display on the LCD. When a trouble is detected, the e rror indication LED on the operation panel is turned ON and the type of the trouble is shown on the LCD.
  • Page 49 6.1.1 Display on the LCD and method of recovery (1) Display of normal status The following displays on the LCD are normal status of the printer. To distinguish from the error, the error indication LED is not lit and the details code is not displayed.
  • Page 50 (2) Messages to prompt manual recovery from the error The following messages shows the steps of manual operation to recover. When the [CLEAR] key is pressed after the error, the printer does the recovery operation if the conditions for recovery are met. If not, one of the following messages will be shown.
  • Page 51 (3) Error message display in the normal usage of the printer. These are the errors which occur while the printer is in normal use. They are easily recoverable by the users. However, the errors may be erroneously detected by the sensor defectives. In such case, the checking and repair by the service person is necessary.
  • Page 52 (4) Card jam related Error messages Card jam errors occur when the card is not transported in the printer system as the sequence. The basic recovery steps for the card jam errors are described below. The card jam errors may be caused by the cards being used. Check if there is any problem on the card itself such as the specification ( thickness, size, etc.
  • Page 53 Error messages of the internal troubles of the printer. The following is the error messages of the internal troubles of the printer system. Most of those troubles needs the check and repair by the service person. LCD Display Status Recovery Method Service Man Call There is an unrecoverable Turn OFF and ON the power or...
  • Page 54 6. 1. 2 Checking and repairing of the hardware related troubles. Please check and repair in the following steps when the errors are not recovered by the users. < Note > Read the following without fail before troubleshooting. ? There are Error Message, Error Code, and Details Code for each errors. ·...
  • Page 55 Error Message Er. Code Ad. Code Description Front Cover is Open Front cover is open Top Cover is Open Top cover is open Card Empty. Hopper is empty End mark is detected Abnormal winding up (Initializing) Ribbon Empty. 03,04 End mark is detected (Initializing) Ribbon Wind up miss.
  • Page 56 Error Message Ad. Code Description Er.Code Service Call Error DSP information is not applied Code DSP data format error DSP communication (sending) enable time out DSP command sequence error DSP c ommunication (receiving) enable time DSP communication DMA control error Resist data is not Resist data for print head is not applied Loaded...
  • Page 57 Card JAM Print Area06 Card JAM Print Area07 Card JAM Print Remove...
  • Page 58 Error code 60h-6Fh Relation to firmware control error Error Message Ad. Code Description Er.Code Service Call Error supply block operation control time out Code error F.Turn block operation control time out error print block operation control time out supply block command sequence error F.Turn block command sequence error print block command sequence error En unit command sequence error...
  • Page 59 Error code B0h-CFh Relation to hardware on communication/ memory Error Message Ad. Code Description Er.Code Encoder Data Error 01-04 Error with specifying on IF Board Error with DMA control (DRAM-> CPU) Error with DMA control (CPU - >DRAM) Error with DMA control (DRAM clear) T ime out error when clearing flash memory T ime out error when writing flash...
  • Page 60 (1) Front Cover Open Front Cover is Open Er Ad Symptom Check/Repair (1) Check the reaction of SN13 to detect Front Access Cover is left open open/close of the Front Cover by using If it becomes error Sensor Check Mode. (2 ) If the sensor does not react normally, despite the cover is closed, see...
  • Page 61 (3) Card Empty Card Empty Er-Ad Er Ad Symptom Check/Repair 01 Card is not set in the (1) Check the reaction of SN1 by using supply block. Sensor Check Mode. (2) If the sensor does not react normally, If it becomes error despite the cards are set, see the check the connection and electric contact Check/Repair section.
  • Page 62 (4) Ribbon Empty Ribbon Empty Er Ad Symptom Check/Repair (1)Adjust the sensor SN10in the Sensor Check Ribbon Empty mark has Mode. If impossible to adjust, check the been connection and electric contact of the harness. detected. If it becomes error ·...
  • Page 63 Ribbon Wind up miss Symptom Check/Repair ( 1 ) Check reaction of sensors SN8 in 03 Take up speed of the ink ribbon is too slow. Sensor Check Mode. Check whether the ribbon is If the sensors do not react normally, go to (*b) set correctly.
  • Page 64 Ribbon Type Incorrect Er Ad Symptom Check/Repair (1)Clean the ribbon transport rollers. Distance between the edges (2)Ribbon Cassette seems to be wrong. of the ribbon does not meet as it is supposed to be. Replace the following: · Ribbon Cassette (1)Check whether there is a damage on the 03 Impossible to detect Ribbon Edge.
  • Page 65 Hardware damage Service Man Call Error Code ** Er Ad Symptom Check/Repair (1) Open the top cover and check if there is No signal fed back from an obstacle such as a card. (2) If there is a card protruding from the flip sensor 6, when F.Turn unit turn unit and hitting the sensor etc., rotating.
  • Page 66 (4a) Re-adjust the stop position of F.Turn unit. *Home angle Adj. *Pickup angle Adj. ( 4b ) Turn angle sensor (SN7) is doubted. Check connection and electrical contact of the harness. · ASM-SENSOR-A (5b) If the harness connection is normal, replace the following: ·...
  • Page 67 (1) Check connection and electrical contact Head cooling fan trouble of the harnesses. · ASM-MOTOR been detected. (2) If the harness connection is normal, replace the following: · HFAN · PBA-MAIN (1) Check connection and electrical contact Power supply unit cooling of the harnesses.
  • Page 68 (8) Relation to Print Block ( resist data) Resist Data is Resist Data Not Loaded Er -Ad Code Error Er- Symptom Check/Repair (1) Download the data of which serial 01 The information of a resister is not registered number is as same as Thermal head. (2) If this symptom repeats, replace following 01 T he information of a resister...
  • Page 69 (9) Card Jam in the Card Feed Block Card JAM. Feeder Area 01 Er - Symptom Check/Repair (1)Check that the card is not arrived at the Card does not arrive at SN2 while feeding. SN2. If it has arrived or passed through, go to (2b).
  • Page 70 (10) Card Jam in the Card Feed Block Card JAM. Feeder Area 02 Er - Ad Symptom Check/Repair (1)Check that the card is staying at the SN2. A card jam has occurred If there is not the card , go to (2b). SN2.
  • Page 71 (11) Card Jam in the Card Feed Block Card JAM. Feeder Remove Er - Ad Symptom Check/Repair (1)Check that the card is staying at the SN2. A card is detected at SN2 in If there is not the card , go to (2b). when F.Turn unit is not ready to receive the card.
  • Page 72 (12) Card Jam in the Flip Turn Block Card JAM F.Turn Area 02 Er - Symptom Check/Repair (1)Check that the card is staying at the Card jam error in the Area02(SN2 or SN3 ) problem area. If there is not a card, go to (2b) when the card is transported...
  • Page 73 (13) Card Jam in the Flip Turn Block Card JAM F. Turn Area03 Er - Symptom Check/Repair (1)Check that the card is staying at the ** Card jam error in the Area03 (Flip Turn Unit) problem area. If there is not a card, go when it comes out from to(*b) Flip Turn unit .
  • Page 74 ( 14 ) Card Jam in the Flip Turn Block Card JAM. F. Turn Area04 Er - Er Ad Symptom Check/Repair ** Card jam error in the (1)Check that the card is staying in the problem area. If no card, go to (*b). Area04(SN4) when it is (2a)After removing the staying card, check transported from Feeder...
  • Page 75 (15) Card Jan in the Flip Turn Block Card JAM. F. Turn Area08 Er - Ad Symptom Check/Repair (1)Check that the card is staying in the Card jam error in the problem area. If no card, go to (*b). Area 08(SN15) when the (2a)After removing the staying card, check card is transported from Flip Turn to Encoder or...
  • Page 76 (16) Card Jan in the Flip Turn Block Card JAM. F. Turn Remove Er - Ad Symptom Check/Repair (1)Check that the card is staying at the A card is detected at SN3,4,15 when F.Turn SN3,4,15. If there is not the card , go to (*b). unit is not ready to receive (2a) Check the angle of Flip Turn unit is the card.
  • Page 77 (17) Card Jan in the Flip Turn Block Card JAM. F. Turn Lost Er - Ad Symptom Check/Repair (1)Check that the card is staying around A card is lost when the card is transported from F.Turn If there is not the card , go to (*b). feeder block or printing block or encoder to F.Turn (2a) Check the reaction of SN3,4,15 in the...
  • Page 78 (18) Card Jam in the Printing Block Card JAM. Print Area 04 Er - Symptom Check/Repair (1)Check that the card is staying in the Card jam error in the problem area. If no card, go to (*b). Area04(SN4) while the (2a)After removing the staying card, check the card is transported from Print Block...
  • Page 79 (19) Card Jam in the Printing Block Card JAM. Print Card JAM. Print Card JAM. Print Area05 Er-Ad Area06 Er-Ad Area07 Er-Ad Er Ad Symptom Check/Repair (1)Check that the card is staying in the Card jam error in the problem area. If no card, go to (*b). Area05(SN4-SN5) while (2a)After removing the staying card, check the card is transported in the...
  • Page 80 (20) Card Jam in the Printing Block Card JAM. Print Remove Er - Symptom Check/Repair (1) Take a remaining card out. A card is detected at (2) Check reaction of SN4,SN5 in the SN4,5 when the card is transported. Sensor Check Mode. (3b)If SN4,SN5 do not react, check connection and electrical contact of...
  • Page 81 (22) F irmware c ontrol error Service call Error Code Er - Er Ad Symptom Check/Repair Some Error of which relation (1) Turn power off and on again. to communication has *ASM-ENC occured *ASM-EN-RELAY on encoder. *ASM-POW-ENC (2) If this symptom repeats, encoder is suspected.
  • Page 82 Encoder Read Error Er - Ad Er Ad Symptom Check/Repair (1)Check the card is set correctly in card A reading error has occurred hopper. on ISO track 1 or JIS type It depends on the settings in the printer and/or operation of an application to put the card A reading error has occurred...
  • Page 83 (26)Card Jam error in Encoder Card JAM. Encode Area 08 Er - Symptom Check/Repair (1) Check that the card is staying in the Card jam error in the problem area. If no card, go to (*b). Area08(SN15) while the card is transported from (2a) After removing the staying card, Encoder to F.Turn or from F.
  • Page 84 (27) Card Jam error in Encoder Card JAM. Encode Area 09 Er - Symptom Check/Repair (1) Check that the card is staying in the Card jam error in the Area09(SN15) while the problem area. If no card, replace card is transported in following Encoder .
  • Page 85 (29) Other Hardware trouble Service Call Error Code Er - Er Ad Symptom Check/Repair An I/F board does not (1)Turn OFF and On the power. meet (2) If this symptom repeats, the I/F board may the printer. have problem. Replace I/F board. Some abnormal status has (1)Turn OFF and On the power.
  • Page 86 6.1.3 Error Message Relating to Communication Following is the errors relating to the communication between host PC and the Printer. ? Errors relating to command transmission/reception is displayed on the LCD panel, it is shown with error message (16 digits x 2 lines: corresponding to the error code ) and four digit numbers ( 2 digits :Er and 2digits:Ad ) on the lower right corner.
  • Page 87 LCD Display Contents Method to Recover (1) Check whether the Unsupported SCSI A SCSI Command from Command transmitted SCSI is not supported. Command is listed in the Command Specification. (2) Clear the error by pressing the CLEAR key and send the command again. (1) Check the group code of 81 Parameter List Group Code of the...
  • Page 88 LCD display Contents Method to Recover (1) This is unrecoverable SCSI Hardware Error occurred in the Error. Er-Ad SCSI protocol control error. Turn OFF and On on the interface board. the power. (2) If the error repeats, replace the following. PBA-IF (1) Check if the transmitted SCSI Command...
  • Page 89 (2) SCSI/USB interface common error LCD display Contents Method to Recover (1) Check whether the Unsupported Received Print Print CMD Er-Ad command is not transmitted command is in supported. accordance with the command specification. (2) Clear the error with CLEAR key and transmit the command again.
  • Page 90 No LCD Display Contents Method to Recover (1) Check the print start Print Data Size Received Print Data is Over Error Er-Ad larger than the printable position and print size area of card. of the transmitted Print data. (2) Clear the error with CLEAR key and transmit the data again.
  • Page 91 LCD Display Contents Method to Recover (1) Turn OFF the power and A6 Heat Roller Unit Hologram print command not Connected. Er- has been received while check the connection of Heat Roller Unit is not the Heat Roller Unit. (2) Clear the error with connected.
  • Page 92 (3) Errors of which related to downloading. No LCD Display Contents Method to Recover (1)Reboot the printer and Download Command Command format is not Parameter Er - correct. download again. (2)If problem persist, call your dealer. (1)Reboot the printer and A value of SUM or LRC is not correct download again.
  • Page 93 6. 2 Errors which can not be checked on the LCD panel. The recovery methods for the troubles that are not checked on the LCD panel are described in the following. <Note> Do not fail to read before troubleshooting. ? When performing the following works, turn OFF the power switch and plug off the power cord from the outlet without fail.
  • Page 94 Symptom Condition Check/Repair (1) Turn OFF the power and replace White line appears Dot defect of the in the thermal head. the following: · Longitudinal Thermal Head Assembly direction when (2) Download the data for print head printing the image replaced and characters.
  • Page 95 (1) Turn OFF the power, replace the Defective circuit board following and check operation. · PBA-IF PBA-MAIN Card JAM Location...
  • Page 97 (6) The errors of which relating to program downloading The errors of which listed below will be appeared when failure to download a firmware and/or replacing main board without downloading the regist data of the print head. LCD Display Status Recovery Method DownLoad Ap.

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