Equalizer Doesn't Boot; Clients Time Out While Trying To Contact A Virtual Cluster; Can't View Equalizer Administration Pages - Coyote Point Systems Equalizer Installation And Administration Manual

Chapter 7:Troubleshooting
Equalizer installation and configuration problems can usually be diagnosed using
standard network troubleshooting techniques. This section identifies some common
problems and the most likely causes.

Equalizer doesn't boot

Possible cause: Hard drive not installed, seated, or locked.
The removable hard-drive must be properly installed and locked before you boot
Equalizer.

Clients time out while trying to contact a virtual cluster

Possible cause: Equalizer is not gatewaying reply packets from the server.
Log on to the server(s) and check the routing tables. Perform a traceroute from the
server to the client. Adjust the routing until Equalizer's address shows up in the
traceroute output.
Possible cause: The test client is on the same network as the servers.
If the test client is on the same network as the servers, the servers will likely try to
send data packets directly to the client, bypassing Equalizer. This can be corrected by
adding host routes on the servers so that the servers send their reply packets via
Equalizer.
Possible cause: No active servers in the virtual cluster.
Check the Equalizer Summary page. Are there any servers in that virtual cluster? Are
all of the servers marked DOWN?
Log onto the server an run the netstat command (Unix servers). If the netstat
output shows connections in the SYN-RCVD state, it indicates that the server is not
forwarding its reply packets to Equalizer.
Possible cause: Equalizer is not active.
Is Equalizer functioning? Try to ping the administration address. If you do not get a
response, see "Equalizer doesn't respond to pings to the admin address" for more
troubleshooting information.

Can't view Equalizer administration pages

Possible cause: Equalizer is not active.
Is Equalizer functioning? Try to ping the administration address. If you do not get a
response, see "Equalizer doesn't respond to pings to the admin address" for more
troubleshooting information.
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All packets sent from the server back to clients must pass through
Equalizer.
Equalizer Installation and Administration Guide