TROUBLESHOOTING, TECHNICAL AND
WARRANTY INFORMATION
TROUBLESHOOTING AND FAQ'S
Please check the manual thoroughly before contacting Telstra.
Symptom
No incoming ring
or alarm tone
(No) keytones
when pressing
keys
How do I extend
the incoming ring
time?
Solution
Check the ring tone and ring volume settings
under Profiles.
Check the handset is not muted (Long press the
# key)
Check the key tone settings in the current
profile.
Menu > Settings > Profiles > Edit.
Dial **61*101** (number of seconds 15, 20, 25
or 30) # and press send/call. Please note the
default is 15 seconds and the maximum ring
time is 30 seconds.
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