Rheem Warranty - Rheem 701 Owner's Manual And Installation Instructions

Rheem Boiling Water Unit Warranty New Zealand & Australia
In addition to your legal rights, Rheem New Zealand Limited makes the following promise to the owner. We will repair or, if necessary,
replace a defective boiling water unit or part of it, which has failed due to faulty manufacture on the following terms and conditions:
1.1 This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street, Rydalmere New South Wales
or Rheem New Zealand Limited of 475 Rosebank Road as applicable..
1.2 Rheem offer a trained and qualified national service network who will repair or replace components at the address of the
boiling water unit subject to the terms of the Rheem warranty. Australia Only:- Rheem Service, in addition can provide
preventative maintenance and advice on the operation of your boiling water unit. The Rheem Service contact number is
available 7 days a week on Australia 131 031 with Service personnel available to take your call from 8am to 8pm daily (hours
subject to change).
1.3 For details about this warranty, you can contact us on Australia 131 031 or New Zealand 0800 657 335 or in Australia, by
email at warrantyenquiry@rheem.com.au
1.4 The terms of this warranty are set out in section 2 and apply to boiling water units manufactured after 1
1.5 If a subsequent version of this warranty is published, the terms of that warranty will apply to boiling water units manufactured
after the date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1 The decision of whether to repair or replace a faulty component is at Rheem's sole discretion.
2.2 Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty period will remain
effective. The replacement does not carry a new Rheem warranty.
2.3 Where the boiling water unit is installed outside the boundaries of a metropolitan area as defined by Rheem or further than
25 km from either (Australia only) a regional Rheem branch office or an Accredited Rheem Service Agent's office, (New
Zealand Only) a Rheem service centre, the cost of transport, insurance and travelling between the (Australia only) nearest
branch office or Rheem Accredited Service Agent's office, or (New Zealand Only) a Rheem service centre and the installed
site shall be the owner's responsibility.
2.4 Where the boiling water unit is installed in a position that does not allow safe or ready access, the cost of that access,
including the cost of additional materials handling and/or safety equipment, shall be the owner's responsibility. In other
words, the cost of dismantling or removing cupboards, doors or walls and the cost of any special equipment to bring the
boiling water unit to floor or ground level or to a serviceable position is not covered by this warranty.
2.5 This warranty only applies to the original and genuine Rheem boiling water unit in its original installed location and any
genuine Rheem replacement parts.
2.6 If the boiling water unit is not sized to supply the hot water demand in accordance with the guidelines in Rheem's boiling
water unit literature, any resultant fault will not be covered by Rheem's warranty.
2.7 The Rheem warranty does not cover faults that are a result of:
a) Accidental damage to the boiling water unit or any component (for example: (i) Acts of God such as floods, storms, fires,
lightning strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the boiling water unit.
c) Installation not in accordance with the Owner's Guide and Installation Instructions or with relevant statutory and local
requirements in the State or Territory in which the boiling water unit is installed.
d) Connection at any time to a water supply that does not comply with the water supply guidelines as outlined in the
Owner's Guide and Installation Instructions.
e) Repairs, attempts to repair or modifications to the boiling water unit by a person other than Rheem Service or a Rheem
Accredited Service Technician.
f) Faulty plumbing or faulty power supply.
g) Failure to maintain the boiling water unit in accordance with the Owner's Guide and Installation Instructions.
h) Transport damage.
i) Fair wear and tear from adverse conditions (for example, corrosion).
j) Cosmetic defects.
2.8 If you require a call out and we find that the fault is not covered by the Rheem warranty, you are responsible for Australia
Only:-our standard call out charge, New Zealand only, the cost of the call out charge. If you wish to have the relevant
component repaired or replaced by Rheem that service will be at your cost.
2.9 Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture, carpet,
walls, foundations or any other consequential loss either directly or indirectly due to leakage from the boiling water unit, or
due to leakage from fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship
or other modes of failure.

Rheem Warranty

1. THE RHEEM WARRANTY – GENERAL
(not for service bookings), or at
32
rheem@rheem.co.nz in New Zealand.
January 2012.
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