Qgenie Does Not Supply Power To Other Devices; Heat; Charging; The Battery Does Not Charge From A Computer - QNAP QGenie QG-103N User Manual

QGenie does not supply power to other devices.


Make sure that the device cable is connected correctly.
QGenie's battery may be too low to supply power to other devices.


Check the user manual of the other device to ensure compatibility and correct charging
procedures.
 Check the power requirements of the other device. QGenie's USB port supports a
maximum output of 1500mA and will limit output to this level for safety.

If a USB hub or extension cable is used, QGenie may not charge correctly.

Heat

This unit becomes warm.

This unit may become warm during use, including charging or while it supplies power to
other devices. This is not a malfunction. Stop using the unit and allow it to cool down.

Do not use this unit at a location where heat can accumulate.

Charging

The battery does not charge from a computer.


Use the supplied USB cable to charge this unit.

Correct operation is not assured if a USB hub or USB extension is used. Use the supplied
USB cable only to connect this unit to a computer or USB AC adaptor.

Make sure that the computer is turned on and not in standby mode or sleep mode. This
unit cannot be charged from a computer that is not turned on or in standby/sleep mode.

Disconnect this unit from the computer, then connect again.

Make sure that your computer meets the requirements for this unit.

The battery indicator lamp does not light while charging.


Make sure that the USB cable is connected correctly.

Charge this unit in an air temperature within this limit.

For optimum performance of the rechargeable lithium-ion battery, it is recommended
to charge between 10 °C to 30 °C (50 °F - 86 °F).

The USB AC adaptor being used may be an unsupported model. Please try with another
USB AC adaptor.
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