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Customer Support
Should you encounter any errors when using the QNAP product, please do the following:
1. Read this
"User Manual" & "Quick Installation Guide"
carefully. Check the connection of the
network cable(s) and the network settings of the product again.
2. "Download" the latest product firmware/ utility for your QGenie and try again.
3. Read the "Troubleshooting" on the QNAP website, you may find a solution to your problem.
4. Check the
QNAP Forum
for any solutions or answers. You may also post your questions on the
forum.
5. Report your questions by the
"Online Support
Form" on the QNAP website.
6. If there is a hardware defect, please contact your local dealer or distributor for repair service.
If your problems could not be solved by the above steps, please contact your local dealer or
distributor or QNAP for immediate service.
Your call is important to us. However, if the line is busy, please submit an online support form. We
will get back to you as soon as we can.
Global Skype support
09:30–24:00 (GMT + 08:00 Taipei Time, Mon. - Fri.)
Skype :
qnapskype
USA & Canada
Tech Support Service Hours: 07:00–18:00 (GMT -08:00 Pacific Time, Mon. - Fri.)
Service Hotline: +1-909-595-2782
To contact our storage product specialist, please call 909-595-2782
Taiwan (Headquarters)
09:30–18:30 (GMT + 08:00 Taipei Time, Mon. - Fri.)
Service Hotline: +886-2-2641 2000 ext. 6
China
09:30–18:30 (GMT+08:00 Beijing Time, Mon. - Fri.)
Service Hotline: +86-10-62682131
Germany
09:00–17:00 (UTC +01:00, Central European Time, Mon. - Fri.)
Service Hotline: +49-89-381562991
Netherlands
08:30–17:30 (GMT +01:00, Central European Time, Mon. - Fri.)
Service Hotline: +31(0)107600830
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