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Citrix EasyCall Gateway 3.0 Integrator Manual

For cisco unified communications manager
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Citrix EasyCall Gateway
Telephony System Integrator's Guide
for Cisco Unified Communications Manager
Citrix
EasyCall Gateway™ 3.0
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Summary of Contents for Citrix EasyCall Gateway 3.0

  • Page 1 Citrix EasyCall Gateway Telephony System Integrator’s Guide for Cisco Unified Communications Manager Citrix EasyCall Gateway™ 3.0 ®...
  • Page 2 No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Citrix Systems, Inc. © 2006-2009 Citrix Systems, Inc. All rights reserved.

  • Page 3: Table Of Contents

    ONTENTS Contents Chapter 1 Integration Overview Call Detail Records ........... 2 Chapter 2 Integrating with Cisco Unified Communications Manager 4.1(3) Configuring the SIP Trunk .
  • Page 4 Telephony System Integrator’s Guide Chapter 6 Integrating with Cisco Unified Communications Manager Express 3.2/4.0 Configuring the SIP Trunk ..........39 Verifying the Integration .

  • Page 5: Integration Overview

    HAPTER Integration Overview The EasyCall Gateway has been tested for interoperability with Cisco Unified Communications Manager, versions 4.1, 4.2, 5.1, and 6.0. It has also been tested for interoperability with Cisco Unified Communication Manger Express, versions 3.2 and 4.0. To enable the EasyCall Gateway to work with those Cisco systems, you must configure a SIP trunk between the EasyCall Gateway and the Cisco system.

  • Page 6: Call Detail Records

    EasyCall Gateway Telephony System Integrator’s Guide The following topics describe how to configure SIP trunks for the supported Cisco systems. “Integrating with Cisco Unified Communications Manager 4.1(3)” on page 3 “Integrating with Cisco Unified Communications Manager 4.2(3)” on page 11 “Integrating with Cisco Unified Communications Manager 5.1”...

  • Page 7: Integrating With Cisco Unified Communications Manager

    HAPTER Integrating with Cisco Unified Communications Manager 4.1(3) This chapter describes a sample configuration of Cisco Unified Communications Manager 4.1(3) for integration with the EasyCall Gateway through a SIP trunk. The examples show the Cisco Unified Communications Manager (previously referred to as CallManager) administration software screens.
  • Page 8 EasyCall Gateway Telephony System Integrator’s Guide Trunk Configuration page: version 4.1(3)
  • Page 9 Chapter 2 Integrating with Cisco Unified Communications Manager 4.1(3) Trunk Configuration page (continued): version 4.1(3) Setting Description Destination Address The IP address of the EasyCall Gateway. Destination Port The port of the proxy server. Defaults to 5060 and should not be changed. Incoming Port The listening port of the Unified Communication Manager.

  • Page 10: Configuring Call Forwarding

    EasyCall Gateway Telephony System Integrator’s Guide Configuring Call Forwarding The Call Forwarding feature requires that you create a route pattern for phone numbers to be routable to the EasyCall Gateway, as described in “Configuring the Route Pattern” on page 6. You must also configure each user’s Directory Number Configuration to forward users’...
  • Page 11 Chapter 2 Integrating with Cisco Unified Communications Manager 4.1(3) Route Pattern Configuration page (continued): version 4.1(3)

  • Page 12: Configuring The Directory Number

    EasyCall Gateway Telephony System Integrator’s Guide Configuring the Directory Number The following screens show a sample Directory Number Configuration. Directory Number Configuration page: version 4.1(3) Directory Number Configuration page (continued): version 4.1(3)
  • Page 13 Chapter 2 Integrating with Cisco Unified Communications Manager 4.1(3) Setting Description Directory Number The user’s extension. Forward No Answer A number that matches the route pattern of numbers to be forwarded to the Internal / Forward No EasyCall Gateway. This is the number to which calls are forwarded if the user Answer External does not answer the extension.

  • Page 14: Verifying The Integration

    EasyCall Gateway Telephony System Integrator’s Guide Verifying the Integration • Install EasyCall on one or more user PCs and place different types of calls (domestic, international). • Use the EasyCall client interface to configure one or more locations and to add those locations to Call Forwarding.

  • Page 15: Integrating With Cisco Unified Communications Manager

    HAPTER Integrating with Cisco Unified Communications Manager 4.2(3) This chapter describes a sample configuration of Cisco Unified Communications Manager 4.2(3) for integration with the EasyCall Gateway through a SIP trunk. The examples show the Cisco Unified Communications Manager (previously referred to as CallManager) administration software screens.
  • Page 16 EasyCall Gateway Telephony System Integrator’s Guide Trunk Configuration page: version 4.2(3)
  • Page 17 Chapter 3 Integrating with Cisco Unified Communications Manager 4.2(3) Trunk Configuration page (continued): version 4.2(3) Setting Description Destination Address The IP address of the EasyCall Gateway. Destination Port The port of the proxy server. Defaults to 5060 and should not be changed. Incoming Port The listening port of the Unified Communication Manager.

  • Page 18: Configuring Call Forwarding

    EasyCall Gateway Telephony System Integrator’s Guide Configuring Call Forwarding The Call Forwarding feature requires that you create a route pattern for phone numbers to be routable to the EasyCall Gateway, as described in “Configuring the Route Pattern” on page 14. You must also configure each user’s Directory Number Configuration to forward users’...
  • Page 19 Chapter 3 Integrating with Cisco Unified Communications Manager 4.2(3) Route Pattern Configuration page (continued): version 4.2(3)

  • Page 20: Configuring The Directory Number

    EasyCall Gateway Telephony System Integrator’s Guide Configuring the Directory Number The following screens show a sample Directory Number Configuration. Directory Number Configuration page: version 4.2(3) Directory Number Configuration page (continued): version 4.2(3)
  • Page 21 Chapter 3 Integrating with Cisco Unified Communications Manager 4.2(3) Setting Description Directory Number The user’s extension. Forward No Answer A number that matches the route pattern of numbers to be forwarded to the Internal / Forward No EasyCall Gateway. This is the number to which calls are forwarded if the user Answer External does not answer the extension.

  • Page 22: Verifying The Integration

    EasyCall Gateway Telephony System Integrator’s Guide Verifying the Integration • Install EasyCall on one or more user PCs and place different types of calls (domestic, international). • Use the EasyCall client interface to configure one or more locations and to add those locations to Call Forwarding.

  • Page 23: Integrating With Cisco Unified Communications Manager

    HAPTER Integrating with Cisco Unified Communications Manager 5.1 This chapter describes a sample configuration of Cisco Unified Communications Manager 5.1 for integration with the EasyCall Gateway through a SIP trunk. The examples show the Cisco Unified Communications Manager (previously referred to as CallManager) administration software screens.

  • Page 24: Configuring The Sip Trunk

    EasyCall Gateway Telephony System Integrator’s Guide Configuring the SIP Trunk The following screens show a sample Trunk Configuration. The default values required for the trunk to be active are included. The table following the screens describes the values that are important for EasyCall Gateway integration. Trunk Configuration page: version 5.1 Trunk Configuration page (continued): version 5.1...
  • Page 25 Chapter 4 Integrating with Cisco Unified Communications Manager 5.1 Trunk Configuration page (continued): version 5.1 Setting Description Destination Address The EasyCall Gateway address. Destination Port The port of the proxy server. Defaults to 5060 and should not be changed. Incoming Port The listening port of the Unified Communication Manager.

  • Page 26: Configuring The Sip Profile

    EasyCall Gateway Telephony System Integrator’s Guide Configuring the SIP Profile The following screens show a sample SIP Profile Configuration. SIP Profile Configuration page: version 5.1...
  • Page 27 Chapter 4 Integrating with Cisco Unified Communications Manager 5.1 SIP Profile Configuration page (continued): version 5.1...

  • Page 28: Configuring Call Forwarding

    EasyCall Gateway Telephony System Integrator’s Guide Configuring Call Forwarding The Call Forwarding feature requires that you create a route pattern for phone numbers to be routable to the EasyCall Gateway, as described in “Configuring the Route Pattern” on page 24. You must also configure each user’s Directory Number Configuration to forward users’...
  • Page 29 Chapter 4 Integrating with Cisco Unified Communications Manager 5.1 Directory Number Configuration page: version 5.1 Directory Number Configuration page (continued): version 5.1...

  • Page 30: Verifying The Integration

    EasyCall Gateway Telephony System Integrator’s Guide Directory Number Configuration page (continued): version 5.1 Setting Description Directory Number The user’s extension. Forward No Answer A number that matches the route pattern of numbers to be forwarded to the Internal / Forward No EasyCall Gateway.

  • Page 31: Integrating With Cisco Unified Communications Manager 6.0/7

    HAPTER Integrating with Cisco Unified Communications Manager 6.0/7.x This chapter describes a sample configuration of Cisco Unified Communications Manager 6.0 for integration with the EasyCall Gateway through a SIP trunk. The examples show the Cisco Unified Communications Manager (previously referred to as CallManager) administration software screens.

  • Page 32: Configuring The Sip Trunk

    EasyCall Gateway Telephony System Integrator’s Guide SIP Trunk Security Profile Configuration page Setting Description Name Must be Non Secure SIP Trunk Profile - UDP. When “Configuring the SIP Trunk” on page 28, this name must be entered under the SIP Information section as the SIP Trunk Security Profile.
  • Page 33 Chapter 5 Integrating with Cisco Unified Communications Manager 6.0/7.x Trunk Configuration page: version 6.0 Trunk Configuration page (continued): version 6.0...
  • Page 34 EasyCall Gateway Telephony System Integrator’s Guide Trunk Configuration page (continued): version 6.0 Setting Description Destination Address The EasyCall Gateway address. Destination Port The port of the proxy server. Defaults to 5060 and should not be changed. Media Termination Point We recommend not enabling MTP Required. However, please consult your Required telephony administrator or Cisco representative regarding the requirements for your environment.

  • Page 35: Configuring The Sip Profile

    Chapter 5 Integrating with Cisco Unified Communications Manager 6.0/7.x Configuring the SIP Profile The following screens show a sample SIP Profile Configuration. SIP Profile Configuration page: version 6.0...
  • Page 36 EasyCall Gateway Telephony System Integrator’s Guide SIP Profile Configuration page (continued): version 6.0...

  • Page 37: Configuring Call Forwarding

    Chapter 5 Integrating with Cisco Unified Communications Manager 6.0/7.x Configuring Call Forwarding The Call Forwarding feature requires that you create a route pattern for phone numbers to be routable to the EasyCall Gateway, as described in “Configuring the Route Pattern” on page 33. You must also configure each user’s Directory Number Configuration to forward users’...

  • Page 38: Configuring The Directory Number

    EasyCall Gateway Telephony System Integrator’s Guide Setting Description Route Pattern The phone number that is to be routed to the EasyCall Gateway. Gateway or Route List The SIP trunk (Device Name) created in “Configuring the SIP Trunk” on page 28 that points to the EasyCall Gateway.
  • Page 39 Chapter 5 Integrating with Cisco Unified Communications Manager 6.0/7.x Directory Number Configuration page: version 6.0...
  • Page 40 EasyCall Gateway Telephony System Integrator’s Guide Directory Number Configuration page (continued): version 6.0 Directory Number Configuration page (continued): version 6.0...

  • Page 41: Verifying The Integration

    Chapter 5 Integrating with Cisco Unified Communications Manager 6.0/7.x Directory Number Configuration page (continued): version 6.0 Setting Description Directory Number The user’s extension. Forward No Answer A number that matches the route pattern of numbers to be forwarded to the Internal / Forward No EasyCall Gateway.
  • Page 42 EasyCall Gateway Telephony System Integrator’s Guide...
  • Page 43 HAPTER Integrating with Cisco Unified Communications Manager Express 3.2/4.0 This chapter describes a sample configuration of Cisco Unified Communications Manager Express 3.2 and 4.0 for integration with the EasyCall Gateway through a SIP trunk. Note Call Forwarding is not supported for Communications Manager Express. The following topics describe the integration: “Configuring the SIP Trunk”...
  • Page 44 EasyCall Gateway Telephony System Integrator’s Guide Configure the Voice Over IP service with the following commands: ccme(config)# voice service voip ccme(conf-voi-serv)# allow-connections sip to sip ccme(conf-voi-serv)# exit ccme(config)# exit ccme# Verifying the Integration Install EasyCall on one or more user PCs and place different types of calls (domestic, international).

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