Chamberlain HD950WF User Manual
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Chamberlain HD950WF User Manual

1-1/4 belt drive garage door opener with myq smartphone control and battery backup
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1-1/4 hps
*
Belt Drive
Garage Door Opener with
MyQ
®
Smartphone Control
and Battery Backup
Model HD950WF
FOR RESIDENTIAL USE ONLY
Write down the MyQ
®
serial number
located on the garage door opener:
* Horsepower similar (hps) designates that this garage
door opener system meets Chamberlain's pulling force
specification for a 1-1/4 horsepower garage door opener.
■ Please read this manual and the enclosed safety materials carefully!
■ Fasten the manual near the garage door after installation.
■ The door WILL NOT CLOSE unless the Protector System
properly aligned.
■ Periodic checks of the garage door opener are required to ensure safe operation.
■ The model number label is located on the left side panel of your garage door
opener.
■ This garage door opener is compatible with MyQ
accessories.
■ DO NOT install on a one-piece door if using devices or features providing
unattended close. Unattended devices and features are to be used ONLY
with sectional doors.
®
is connected and
®
and Security+ 2.0™
CONTENTS
Preparation . . . . . . . . . . . . . . . .1-4
Assembly . . . . . . . . . . . . . . . . .5-8
Installation . . . . . . . . . . . . . . . 9-26
Adjustments . . . . . . . . . . . . . 27-29
Battery Backup. . . . . . . . . . . . . . 30
®
Get Connected . . . . . . . . . . . . . . 31
Operation . . . . . . . . . . . . . . . 32-36
Maintenance . . . . . . . . . . . . . . . 37
Troubleshooting. . . . . . . . . . . 38-39
Accessories. . . . . . . . . . . . . . . . 40
Warranty. . . . . . . . . . . . . . . . . . 41
Repair Parts . . . . . . . . . . . . . 42-43
www.chamberlain.com
www.mychamberlain.com
The Chamberlain Group, Inc.
845 Larch Avenue
Elmhurst, Illinois 60126-1196

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  • Page 1: Table Of Contents

    * Horsepower similar (hps) designates that this garage The Chamberlain Group, Inc. door opener system meets Chamberlain’s pulling force 845 Larch Avenue specification for a 1-1/4 horsepower garage door opener. Elmhurst, Illinois 60126-1196...

  • Page 2: Preparation

    Preparation Safety Symbol and Signal Word Review Check the Door This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual.

  • Page 3: Test Wi-Fi Signal Strength In Garage

    No Wi-Fi signal. Try one of the following: • Move your router closer to the garage door opener to minimize interference from walls and other objects • Buy a Chamberlain MyQ ® Internet Gateway (CIGBU) see page 40 • Buy a Wi-Fi range extender Visit wifihelp.chamberlain.com for more details...

  • Page 4: Carton Inventory

    Preparation Carton Inventory Your garage door opener is packaged in one carton which contains the motor unit and all parts illustrated below. Accessories vary depending on the garage door opener model purchased. Depending on your model, other accessories may be included with your garage door opener. Instructions for these accessories will be attached to the accessory and are not included in this manual.
  • Page 5 Preparation Hardware ASSEMBLY INSTALLATION Bolt Bolt Self-Threading Screw Lag Screw 5/16"-9x1-5/8" (4) 1/4"-20x1-3/4" 1/4"-14x5/8" (2) Clevis Pin 5/16"x1-1/2" Clevis Pin 5/16"x1" Clevis Pin 5/16"x1-1/4" Threaded Shaft with Hex Bolt 5/16"-18x7/8" (4) Spring Carriage Bolt Wing Nut 1/4"-20 (2) Trolley Nut 1/4"-20x1/2"...

  • Page 6: Assembly

    Assembly STEP 1 Assemble the rail and install the trolley SLIDE TO STOPS To prevent INJURY from pinching, keep hands and fingers away from the joints while assembling the ON TOP AND rail. SIDES OF Outer Trolley “U” BRACKET To avoid installation difficulties, do not run the garage door opener until instructed to do so. The front rail has a cut out “window”...
  • Page 7 Assembly STEP 2 Fasten the rail to the motor unit STEP 3 Install the idler pulley 1. Lay the belt beside the rail, as shown. Grasp the end with the hooked trolley connector and pass approximately 12" (30 cm) of belt through the window. Keep the ribbed side toward the rail, and allow it to hang until Assembly Step 4.
  • Page 8 Assembly STEP 4 Install the belt Figure 1 1. Pull the belt around the idler pulley and toward the trolley. The ribbed side must contact the Trolley Connector pulley. Figure 2 2. Hook the trolley connector into the retaining slot on the trolley as shown (Figure 1). 3.
  • Page 9 Assembly STEP 5 Tighten the belt STEP 6 Install the sprocket cover 1. By hand, thread the spring trolley nut on the threaded shaft until it is finger tight against the trolley. Do not use any tools. Remove the screwdriver. 2.

  • Page 10: Installation

    Installation IMPORTANT INSTALLATION INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS. 9. Install wall-mounted garage door control: 2. Install garage door opener ONLY on properly balanced and lubricated garage door. An within sight of the garage door.
  • Page 11 Installation STEP 1 Determine the header bracket location OPTIONAL CEILING MOUNT Header Wall FOR HEADER BRACKET Vertical Centerline of Garage Door Structural Supports Unfinished Ceiling To prevent possible SERIOUS INJURY or DEATH: Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling, otherwise garage door might NOT reverse when required.
  • Page 12 Installation STEP 2 Install the header bracket OPTION B CEILING INSTALLATION You can attach the header bracket either to the wall above the garage door, or to the ceiling. Follow the 1. Extend the vertical centerline onto the ceiling as shown. instructions which will work best for your particular requirements.
  • Page 13 Installation STEP 3 Attach the rail to the header bracket STEP 4 Position the garage door opener 1. Position the opener on the garage floor below the header bracket. Use packing material as a protective base. NOTE: If the door spring is in the way, you will need help. Have someone hold the opener securely on a temporary support to allow the rail to clear the spring.
  • Page 14 Installation STEP 5 Hang the garage door opener 1. On finished ceilings, use the lag screws to attach a support bracket (not provided) to the structural supports before installing the garage door opener. 2. Make sure the garage door opener is aligned with the header bracket. Measure the distance from each side of the garage door opener to the support bracket.
  • Page 15 Installation STEP 6 Install the light bulbs STEP 7 Attach the emergency release rope and handle To prevent possible OVERHEATING of the end panel or light socket: To prevent possible SERIOUS INJURY or DEATH from a falling garage door: Use ONLY A19 incandescent (100W maximum) or compact fluorescent (26W maximum) light If possible, use emergency release handle to disengage trolley ONLY when garage door is bulbs.
  • Page 16 Installation Metal or light weight doors using a vertical angle iron brace between the door panel support and STEP 8 Install the door bracket the door bracket: Drill 3/16" fastening holes. Secure the door bracket using the two 1/4"-14x5/8" self threading screws.
  • Page 17 Installation Header Wall STEP 8 Install the door bracket (continued) 2x4 Support (Finished Ceiling) OPTION B ONE-PIECE DOORS Header Bracket 1. Center the door bracket on the top of the door, in line with the header bracket as shown. 2. Mark either the left and right, or the top and bottom holes. Metal Doors: Door Bracket Drill 3/16"...
  • Page 18 Installation STEP 9 Connect the door arm to the trolley CORRECT INCORRECT Straight Installation will vary according to the garage door type. Follow the instructions which apply to your door. Straight Door Curved Door Arm OPTION A Curved SECTIONAL DOORS Door Door (Groove...
  • Page 19 Installation CORRECT STEP 9 Connect the door arm to the trolley (continued) INCORRECT OPTION B ONE-PIECE DOORS IMPORTANT: The groove on the straight door arm MUST face away from the curved door arm. Straight Door Straight 1. Close the door. Disconnect the trolley by pulling the emergency release handle. Door Arm 2.
  • Page 20 INTRODUCTION Older Chamberlain door controls and third party products are not compatible. Install the door control GANG BOX within sight of the door at a minimum height of 5 feet (1.5 m) where small children cannot reach, and DRYWALL away from the moving parts of the door.
  • Page 21 Installation STEP 11 Wire the door control to the garage door opener STEP 12 Attach the warning labels 1. Attach the entrapment warning label on the wall near the door control with tacks or staples. HARDWARE 2. Attach the manual release/safety reverse test label in a visible location on the inside of the garage door.
  • Page 22 Installation ® HARDWARE STEP 13 Install the Protector System Carriage Bolt Wing Nut 1/4"-20x1/2" 1/4"-20 Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing The safety reversing sensors can be attached to the door track, the wall, or the floor. The sensors should sensor.
  • Page 23 Installation ® OPTION C STEP 13 Install the Protector System (continued) FLOOR INSTALLATION OPTION B WALL INSTALLATION Use an extension bracket (not provided) or wood block to raise the sensor bracket if needed. 1. Carefully measure the position of both sensor brackets so they will be the same distance from the If additional clearance is needed an extension bracket (not provided) or wood blocks can be used.
  • Page 24 Installation STEP 14 Wire the Safety Reversing Sensors Staple If your garage already has wires installed for the safety reversing sensors, proceed to page 24. HARDWARE Insulated Staple (Not Shown) 7/16" (11 mm) OPTION A INSTALLATION WITHOUT PRE-WIRING 1. Run the wire from both sensors to the garage door opener. Attach the wire to the wall and ceiling with the staples.
  • Page 25 Installation STEP 14 Wire the Safety Reversing Sensors (continued) Pre-installed Safety reversing OPTION B wires PRE-WIRED INSTALLATION 7/16" sensor wires (11 mm) 1. Cut the end of the safety reversing sensor wire, making sure there is enough wire to reach the pre-installed wires from the wall.
  • Page 26 Installation THERE ARE TWO OPTIONS FOR CONNECTING POWER: STEP 15 Connect power OPTION A TYPICAL WIRING 1. Plug in the garage door opener into a grounded outlet. 2. DO NOT run garage door opener at this time. To prevent possible SERIOUS INJURY or DEATH from electrocution or fire: OPTION B Be sure power is NOT connected to the opener, and disconnect power to circuit BEFORE PERMANENT WIRING...
  • Page 27 Installation IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING: STEP 16 Aligning the safety reversing sensors 1. Make sure there is power to the garage door opener. The door will not close if the sensors have not been installed and aligned correctly. 2.

  • Page 28: Adjustments

    Adjustments Introduction One-Piece Doors Only When setting the UP travel for a one-piece door ensure that the door does not slant backwards when fully open (UP). If the door is slanted backwards this will cause unnecessary bucking and/or jerking when the door is opening or closing.

  • Page 29: Program Travel

    Adjustments PROGRAMMING BUTTONS STEP 1 Program the Travel UP Button Adjustment Button Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door. DOWN Button Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.
  • Page 30 Adjustments ® STEP 2 Test the Safety Reversal System STEP 3 Test the Protector System Without a properly installed safety reversal system, persons (particularly small children) could be Without a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

  • Page 31: Battery Backup

    Disconnect ALL electric and battery power BEFORE performing ANY service or maintenance. 2. Open and close the door using the remote control or door control. Use ONLY Chamberlain part # 41A6357-1 for replacement battery. 3. Plug in the garage door opener. Verify the battery status LED is flashing green, indicating the DO NOT dispose of battery in fire.

  • Page 32: Myq Smartphone Control

    In addition to controlling your garage door opener you can control your house lighting with additional ® accessories, see page 40. NOTES: ® The MyQ Smartphone Control WILL NOT work if the garage door opener is operating on battery power. To erase the Wi-Fi settings, see page 36. To learn more go to wifihelp.chamberlain.com.

  • Page 33: Operation

    Operation IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS. 9. After ANY adjustments are made, the safety reversal system MUST be tested. 2. ALWAYS keep remote controls out of reach of children. NEVER permit children to operate 10.

  • Page 34: Using Your Garage Door Opener

    Operation Using your Garage Door Opener To Open the Door Manually The garage door opener can be activated with a wall-mounted door control, remote control, ® ® wireless keyless entry, MyQ Smartphone Control app or MyQ Garage Door Monitor. When the door is closed and the garage door opener is activated the door will open.

  • Page 35: Door Control

    Operation Door Control MENU OPTIONS SYNCHRONIZE THE DOOR CONTROL: To synchronize the door control to the garage door opener, press the push bar until the garage door opener activates (it may take up to 3 presses). Test the door control by pressing the push bar; each press of the push bar will activate the garage door opener. Push Bar Screen Navigation Buttons...

  • Page 36: Remote Control/Keyless Entry

    The TTC feature will deactivate if the accessories. Older Chamberlain remote controls are NOT compatible, see page 40 for compatible garage door encounters an obstruction twice; or the safety reversing sensors are incorrectly installed.

  • Page 37: Operation

    (Approximately 6 seconds). ® ERASE A MyQ ACCOUNT ® 1. Go to www.mychamberlain.com to access your MyQ account. 2. Click on the "Account" tab. 3. Click "Edit User". 4. Click "Delete this account". 5. Click "Delete". Go to wifihelp.chamberlain.com for more details.

  • Page 38: Maintenance

    Maintenance Maintenance Schedule The Remote Control Battery EVERY MONTH Manually operate door. If it is unbalanced or binding, call a trained door systems technician. Check to be sure door opens and closes fully. Adjust if necessary, see page 27. Test the safety reversal system. Adjust if necessary, see page 27. To prevent possible SERIOUS INJURY or DEATH: EVERY YEAR NEVER allow small children near batteries.

  • Page 39: Troubleshooting

    Troubleshooting Diagnostic Chart Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash the diagnostic codes. DIAGNOSTIC CODE SYMPTOM SOLUTION Up Arrow Down Arrow Flash(es) Flash(es) Safety sensors are not installed, connected, or wires may be cut. Inspect sensor wires for a disconnected The garage door opener will not close and the light bulbs flash.
  • Page 40 Wi-Fi troubleshooting My remote control will not activate the garage door: If your black adjustment button is not solid green go to wifihelp.chamberlain.com. Verify the lock feature is not activated on the door control. Green battery status LED - All systems are normal: Reprogram the remote control.

  • Page 41: Accessories

    953EV Remote Control: 41A6357-1 Standby Power System Required for a garage with NO (Optional) For safety reversing Works with ALL Chamberlain Battery: access door. sensor installation onto the wall openers from 1993-present. Provides backup power to the or fl oor.

  • Page 42: Warranty

    CHAMBERLAIN LIMITED WARRANTY ® The Chamberlain Group, Inc. (“Seller”) warrants to the fi rst retail purchaser of this product, for the residence ® in which this product is originally installed, that it is free from defects in materials and/or workmanship for a STOP! specifi...

  • Page 43: Repair Parts

    Repair Parts Rail Assembly Parts Installation Parts Description Part Number Description Part Number Belt 41A5250 Curved Door Arm 178B35 Pulley 144C54 Door Bracket with Clevis 41A5047-1 Pin and Fastener Master Link 4A1008 Emergency Release Rope 41A2828 Rail 41A5665 and Handle Trolley Assembly 41C5141-2 Header Bracket with...
  • Page 44 End Panel for Receiver Logic Board with light socket 041D8214 Receiver Logic Board 050DCTWF 10 Travel Module 041A7114-7 © 2014, The Chamberlain Group, Inc. All Rights Reserved Wi-Fi ® is a registered trademark of Wi-Fi Alliance App Store is a service mark of Apple Inc.

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