Table of Contents
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Belt Drive Battery Backup
Garage Door Opener
Models
• HD920EV
• HD930EV
• LW5000EV
• WD962KEV
• WD962KPEV
• WD962MLEV
• 349544
FOR RESIDENTIAL USE ONLY
■ Please read this manual and the enclosed safety materials carefully!
■ Fasten the manual near the garage door after installation.
■ The door WILL NOT CLOSE unless the Protector System
properly aligned.
■ Periodic checks of the garage door opener are required to ensure safe operation.
■ The model number label is located on the left side panel of your garage door
opener.
■ This garage door opener is compatible with MyQ
accessories.
■ DO NOT enable the Timer-to-Close feature if you are installing the garage
door opener on a one-piece door. The Timer-to-Close is to be used ONLY with
sectional doors.
. .
®
is connected and
®
and Security✚ 2.0™
Write down the following information for
future reference:
Model Number:
Serial Number:
Date of Purchase:
CONTENTS
Preparation . . . . . . . . . . . . . . . .1-4
Assembly . . . . . . . . . . . . . . . . .5-9
Installation . . . . . . . . . . . . . . 10-19
Install the Door Control . . . . . . 20-21
®
. . 22-25
Power. . . . . . . . . . . . . . . . . . 26-28
Adjustments . . . . . . . . . . . . . 29-31
Battery Backup. . . . . . . . . . . . 32-33
Operation . . . . . . . . . . . . . . . . . 34
Features . . . . . . . . . . . . . . . . . . 35
Door Control . . . . . . . . . . . . . 36-38
Remote Control . . . . . . . . . . . 39-40
To Erase the Memory . . . . . . . . . 40
To Open the Door Manually . . . . . 40
Maintenance . . . . . . . . . . . . . . . 41
Troubleshooting. . . . . . . . . . . 42-43
Accessories. . . . . . . . . . . . . . . . 44
Warranty. . . . . . . . . . . . . . . . . . 45
Repair Parts . . . . . . . . . . . . . 46-47
www.chamberlain.com
The Chamberlain Group, Inc.
845 Larch Avenue
Elmhurst, Illinois 60126-1196
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Table of Contents
Troubleshooting
Related Manuals for Chamberlain HD920EV
Summary of Contents for Chamberlain HD920EV
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Page 1: Table Of Contents
The Timer-to-Close is to be used ONLY with sectional doors. FOR RESIDENTIAL USE ONLY Write down the following information for future reference: Model Number: www.chamberlain.com Serial Number: The Chamberlain Group, Inc. 845 Larch Avenue Date of Purchase: Elmhurst, Illinois 60126-1196... -
Page 2: Preparation
Preparation Safety Symbol and Signal Word Review Check the Door This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual. - Page 3 Preparation Additional Items You May Need: Tools Needed Survey your garage area to see if you will need any of the following items: (2) 2X4 PIECES OF WOOD May be used to fasten the header bracket to the structural supports. Also used to position the garage door opener during installation and for testing the safety reversing sensors.
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Page 4: Carton Inventory
Preparation Carton Inventory Your garage door opener is packaged in one carton which contains the motor unit and all parts illustrated below. Accessories vary depending on the garage door opener model purchased. Depending on your model, other accessories may be included with your garage door opener. Instructions for these accessories will be attached to the accessory and are not included in this manual. - Page 5 Preparation Hardware Inventory ASSEMBLY HARDWARE INSTALLATION HARDWARE Bolt Bolt Self-Threading Screw Lag Screw 5/16"-9x1-5/8" (4) 1/4"-20x1-3/4" 1/4"-14x5/8" (2) Lock Nut 1/4"-20 Clevis Pin 5/16"x1-1/2" Clevis Pin 5/16"x1" Clevis Pin 5/16"x1-1/4" Hex Bolt 5/16"-18x7/8" (4) Carriage Bolt Wing Nut 1/4"-20 (2) 1/4"-20x1/2"...
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Page 6: Assembly
Assembly To garage STEP 1 Assemble the rail and trolley door opener (TO MOTOR UNIT) “U” Bracket To prevent INJURY from pinching, keep hands and fingers away from the joints while assembling the Outer Trolley rail. To avoid installation difficulties, do not run the garage door opener until instructed to do so. Inner Trolley The front rail has a cut out “window”... - Page 7 Assembly Bolts STEP 2 Fasten the rail to the motor unit “U” Bracket Bolt 1/4"-20x1-3/4" To avoid SERIOUS damage to garage door opener, use ONLY those bolts/fasteners mounted in the top of the opener. Cover Protection Bolt Hole 1. Insert a 1/4"-20x1-3/4" bolt into the cover protection bolt hole on the back end of the rail as shown.
- Page 8 Assembly STEP 3 Install the idler pulley CORRECT Rail Tab 1. Lay the belt beside the rail, as shown. Grasp the end with the hooked trolley connector and pass approximately 12" (30 cm) of belt through the window. Keep the ribbed side toward the rail, and allow it to hang until Assembly Step 4.
- Page 9 Assembly STEP 4 Install the belt 1. Pull the belt around the idler pulley and toward the trolley. The ribbed side must contact the Trolley Connector pulley. 2. Hook the trolley connector into the retaining slot on the trolley. (a) Sprocket 3.
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Page 10: Assembly
Assembly STEP 5 Tighten the belt and install the sprocket cover Outer Nut Spring Retainer Inner Nut To avoid possible SERIOUS INJURY to finger from moving garage door opener: • ALWAYS keep hand clear of sprocket while operating opener. Lock Washer •... -
Page 11: Installation
Installation IMPORTANT INSTALLATION INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS. 9. Install wall-mounted garage door control: 2. Install garage door opener ONLY on properly balanced and lubricated garage door. An •... - Page 12 Installation STEP 1 Determine the header bracket location OPTIONAL CEILING MOUNT Header Wall FOR HEADER BRACKET Vertical Centerline of Garage Door Structural Supports Unfinished Ceiling To prevent possible SERIOUS INJURY or DEATH: • Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling, otherwise garage door might NOT reverse when required.
- Page 13 Installation STEP 2 Install the header bracket OPTION B CEILING INSTALLATION You can attach the header bracket either to the wall above the garage door, or to the ceiling. Follow the 1. Extend the vertical centerline onto the ceiling as shown. instructions which will work best for your particular requirements.
- Page 14 Installation STEP 3 Attach the rail to the header bracket STEP 4 Position the garage door opener 1. Align the rail with the header bracket. Insert the clevis pin through the holes in the header bracket and rail. Secure with the ring fastener. NOTE: Use the packing material as a protective base for the garage door opener.
- Page 15 Installation 1. On finished ceilings, use the lag screws to attach a support bracket (not provided) to the STEP 5 Hang the garage door opener structural supports before installing the garage door opener. 2. Make sure the garage door opener is aligned with the header bracket. Measure the distance from each side of the garage door opener to the support bracket.
- Page 16 Installation STEP 6 Install the light bulbs STEP 7 Attach the emergency release rope and handle To prevent possible SERIOUS INJURY or DEATH from a falling garage door: To prevent possible OVERHEATING of the end panel or light socket: • If possible, use emergency release handle to disengage trolley ONLY when garage door is •...
- Page 17 Installation Metal or light weight doors using a vertical angle iron brace between the door panel support STEP 8 Install the door bracket and the door bracket: • Drill 3/16" fastening holes. Secure the door bracket using the two self threading screws. (Figure 2) •...
- Page 18 Installation STEP 8 Install the door bracket (continued) Header Wall OPTION B 2x4 Support (Finished Ceiling) ONE-PIECE DOORS 1. Center the door bracket on the top of the door, in line with the header bracket as shown. Header Bracket 2. Mark either the left and right, or the top and bottom holes. Metal Doors: •...
- Page 19 Installation STEP 9 Connect the door arm to the trolley CORRECT INCORRECT Installation will vary according to the garage door type. Follow the instructions which apply to your door. Straight Straight Door Curved Door Arm OPTION A Curved SECTIONAL DOORS Door Door (Groove...
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Page 20: Installation
Installation STEP 9 Connect the door arm to the trolley (continued) CORRECT INCORRECT OPTION B ONE-PIECE DOORS Straight IMPORTANT: The groove on the straight door arm MUST face away from the curved door arm. Door Straight 1. Close the door. Disconnect the trolley by pulling the emergency release handle. Door Arm 2. -
Page 21: Install The Door Control
INTRODUCTION Compatible with MyQ™ enabled accessories, see page 45. Your garage door opener is compatible with up to 2 MyQ™ door controls. NOTE: Older Chamberlain door controls and third party products are not GANG BOX DRYWALL compatible. - Page 22 Installation STEP 11 Wire the door control to the garage door opener STEP 12 Attach the warning labels 1. Attach the entrapment warning label on the wall near the door control with tacks or staples. 2. Attach the manual release/safety reverse test label in a visible location on the inside of the HARDWARE garage door.
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Page 23: Install The Protector System
Installation ® STEP 13 Install the Protector System HARDWARE Carriage Bolt Wing Nut 1/4"-20x1/2" 1/4"-20 Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing The safety reversing sensors can be attached to the door track, the wall, or the floor. The sensors should sensor. - Page 24 Installation ® OPTION C STEP 13 Install the Protector System (continued) FLOOR INSTALLATION OPTION B WALL INSTALLATION Use an extension bracket (not provided) or wood block to raise the sensor bracket if needed. 1. Carefully measure the position of both sensor brackets so they will be the same distance from If additional clearance is needed an extension bracket (not provided) or wood blocks can be used.
- Page 25 Installation STEP 14 Wire the Safety Reversing Sensors Staple If your garage already has wires installed for the safety reversing sensors, proceed to page 25. HARDWARE Insulated Staple 7/16" (11 mm) (Not Shown) OPTION A INSTALLATION WITHOUT PRE-WIRING 1. Run the wire from both sensors to the garage door opener. Attach the wire to the wall and ceiling with the staples.
- Page 26 Installation STEP 14 Wire the Safety Reversing Sensors (continued) Pre-installed Safety reversing OPTION B PRE-WIRED INSTALLATION wires 7/16" sensor wires (11 mm) 1. Cut the end of the safety reversing sensor wire, making sure there is enough wire to reach the pre-installed wires from the wall.
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Page 27: Power
Installation OPTION B STEP 15 Connect power PERMANENT WIRING (Models manufactured before October 2012) If permanent wiring is required by your local code, refer to the following procedure. To make a permanent connection through the 7/8 inch hole in the top of the motor unit (according to local code): 1. - Page 28 Installation OPTION B PERMANENT WIRING (Models manufactured after October 2012) If permanent wiring is required by your local code, refer to the following procedure. To make a permanent connection through the 7/8 inch hole in the top of the motor unit (according to local code): 1.
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Page 29: Power
Installation STEP 16 Ensure the safety reversing sensors are aligned IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING: 1. Make sure there is power to the garage door opener. The door will not close if the sensors have not been installed and aligned correctly. 2. -
Page 30: Adjustments
Adjustments Introduction One-Piece Doors Only When setting the UP travel for a one-piece door ensure that the door does not slant backwards when fully open (UP). If the door is slanted backwards this will cause unnecessary bucking and/or jerking when the door is opening or closing. Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door. - Page 31 Adjustments PROGRAMMING BUTTONS UP Button STEP 1 Program the Travel Adjustment Button DOWN Button Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door. • Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.
- Page 32 Adjustments ® STEP 2 Test the Safety Reversal System STEP 3 Test the Protector System Without a properly installed safety reversal system, persons (particularly small children) could be Without a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.
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Page 33: Battery Backup
Disconnect ALL electric and battery power BEFORE performing ANY service or maintenance. 3. Plug in the garage door opener. Verify the battery status LED is flashing green, indicating the • Use ONLY Chamberlain part # 41A6357-1 for replacement battery. battery is charging. •... - Page 34 Battery Backup Charge the Battery Battery status LED The battery charges when the garage door opener is plugged into a 110Vac electrical outlet that has GREEN LED: power and requires 24 hours to fully charge. A fully charged battery supplies 12Vdc to the garage door All systems are normal.
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Page 35: Operation
Operation IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS. 10. Safety reversal system MUST be tested every month. Garage door MUST reverse on 2. ALWAYS keep remote controls out of reach of children. NEVER permit children to operate or contact with 1-1/2"... -
Page 36: Features
The battery backup system allows access in and out of your garage, even when the power is out. When NOTE: Older Chamberlain remote controls, door controls, and third party products are not compatible. the garage door opener is operating on battery power, the garage door opener will run slower, the light will not function, the Battery Status LED will glow solid orange, and a beep will sound approximately ®... -
Page 37: Using Motion Detecting Control Panel
Operation Using your Garage Door Opener MOTION DETECTING CONTROL PANEL FEATURES The garage door opener can be activated through a wall-mounted door control, remote control, wireless PUSH BAR ® keyless entry or MyQ accessory. Press the push bar to open or close the door. When the door is closed and the garage door opener is activated the door will open. -
Page 38: Using The Smart Control Panel
Operation Motion Detecting Control Panel (continued) Using the Smart Control Panel LOCK SYNCHRONIZE THE DOOR CONTROL The LOCK feature is designed to prevent activation of the garage door opener from remote controls To synchronize the door control to the garage door opener, press the push bar until the garage door while still allowing activation from the door control and keyless entry. -
Page 39: Door Control
Operation Using the Smart Control Panel (continued) SMART CONTROL PANEL MENU Light Feature The features on the door control can be programmed through a series of menus on the screen and the The lights will turn on when someone enters through the open garage door and the safety reversing navigation buttons. -
Page 40: Remote Control
Your remote control has been programmed at the factory to operate with your garage door opener. 1. Press the navigation button below "MENU" to view the Features menu. Older Chamberlain remote controls are NOT compatible, see page 44 for compatible accessories. 2. Use the navigation buttons to scroll to "PROGRAM". -
Page 41: To Erase The Memory
Operation Remote Control (continued) To Open the Door Manually PROGRAM A REMOTE CONTROL USING THE LEARN BUTTON 1. Locate the Learn Button. 2. Press and immediately release the Learn button. The Learn LED will glow steady for 30 seconds. Within 30 seconds... To prevent possible SERIOUS INJURY or DEATH from a falling garage door: 3. -
Page 42: Maintenance
Maintenance Maintenance Schedule NOTICE: To complywith FCC and/or IndustryCanada (IC) rules, adjustment or modificationsof thistransceiver are prohibited. THERE ARENO USER SERVICEABLEPARTS. Any changesor modifications not expresslyapproved by the partyresponsible for compliance EVERY MONTH could void the user'sauthorityto operate the equipment. Thisdevice complieswith Part 15 of the FCC rules and IC RSS-210. -
Page 43: Troubleshooting
Troubleshooting Diagnostic Chart Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash the diagnostic codes. SYMPTOM SOLUTION DIAGNOSTIC CODE Up Arrow Down Arrow Flash(es) Flash(es) The garage door opener will not close and the light Safety sensors are not installed, connected, or wires may be cut. -
Page 44: Troubleshooting
Troubleshooting SYMPTOM SOLUTION DIAGNOSTIC CODE Up Arrow Down Arrow Flash(es) Flash(es) Door is moving stops or reverses. Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. If the door is binding or sticking contact a trained door systems technician. If door is not binding or sticking attempt to reprogram travel (refer to page 29). -
Page 45: Accessories
System Surge Protector: 953EV Remote Control: Required for a garage with NO (Optional) For safety reversing The Garage Door Opener Works with ALL Chamberlain openers from ® access door. sensor installation onto the wall or Surge Protector is designed to 1993-present. MyQ compatible. -
Page 46: Warranty
ONE YEAR LIMITED WARRANTY FOR THE BATTERY BACKUP SYSTEM ® The Chamberlain Group, Inc. (“Seller”) warrants to the fi rst retail purchaser of this product, for the residence in which this product is originally installed, that it is free from defects in materials and/ or workmanship for a period of fi... -
Page 47: Repair Parts
Repair Parts Rail Assembly Parts Installation Parts Description Part Number Description Part Number Belt 41A5250 Curved Door Arm 178B35 Pulley 144C54 Door Bracket with Clevis 41A5047-1 Pin and Fastener Master Link 4A1008 Emergency Release 41A2828 Rail 41A5665 Rope and Handle Trolley Assembly 41C5141-1 Header Bracket with... - Page 48 11b Terminal Block (Models manufactured after October 2012) 41A3150 Travel Module 41A7114-7 Not Shown Wire Harness with Screws (Models manufactured before October 2012) 41B7418 Wire Harness with Screws (Models manufactured after October 2012) 041B7610-1 © 2012, The Chamberlain Group, Inc. 114A4242J All Rights Reserved...