Using The Documentation; Getting Help And Information From The World Wide Web; Software Service And Support; Hardware Service And Support - IBM DS3500 Installation, User's, And Maintenance Manual

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files,
and help files.
See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/systems/support/ .
You can find the most up-to-date information for System x
http://www.ibm.com/systems/x/ .

Getting help and information from the World Wide Web

On the World Wide Web, up-to-date information about IBM systems, optional
devices, services, and support is available at http://www.ibm.com/systems/
support/ .
You can find the most up-to-date product information for System x products at
http://www.ibm.com/systems/x/ .

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with your IBM products.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/us/index.wss or see http://www.ibm.com/
planetwide/ for support telephone numbers. In the U.S. and Canada, call
1-800-IBM-SERV (1-800-426-7378).

Hardware service and support

You can receive hardware service through your IBM reseller or IBM Services.
To locate a reseller authorized by IBM to provide warranty service, go to
http://www.ibm.com/partnerworld/ and click Find Business Partners on the
right side of the page. For IBM support telephone numbers, see
http://www.ibm.com/planetwide/ . In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
188
IBM System Storage DS3500 and EXP3500 Storage Subsystem: Installation, User's, and Maintenance Guide
determining a solution to your problem by making the pertinent information
available to IBM service quickly and efficiently. IBM service technicians can start
working on your solution as soon as you have completed and submitted an
Electronic Service Request.
®
products at