VeriFone QX1000 Installation Manual
VeriFone QX1000 Installation Manual

VeriFone QX1000 Installation Manual

Payment processing device
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QX1000
Installation Guide
VeriFone Part Number 28614, Revision A

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Summary of Contents for VeriFone QX1000

  • Page 1 QX1000 Installation Guide VeriFone Part Number 28614, Revision A...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
  • Page 3: Table Of Contents

    QX1000 ........
  • Page 4 QX1000 I NSTALLATION UIDE...
  • Page 5: Preface

    Chapter 1, Overview. Provides an overview of a QX1000 reader. Chapter 2, Setup. Explains how to set up and install the QX1000 as well as how to select a location and establish connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of QX1000.
  • Page 6: Guide Conventions

    The pencil icon is used to RS232-type devices do not work NOTE highlight important information. on the QX1000 communication port. The caution symbol indicates The unit is not waterproof or CAUTION hardware or software failure, or dustproof, and is intended for loss of data.
  • Page 7: Hapter

    NURIT transaction terminals, as well as most ECR based systems on the market. The QX1000 is compliant with the widest range of global contactless payment and non-payment applications, including American Express ExpressPay, Discover Network Zip, MasterCard PayPass, Visa payWave and MiFare.
  • Page 8: Features And Benefits

    Single Contactless Interface (SingleCI), SoftSAMs, and side by side application architecture. • Rugged and reliable design absorbs hard knocks found at POS. • Well-planned shape works with existing VeriFone PINpad stands and wall- or counter-mounting hardware. • Connects with most POS payment terminals. •...
  • Page 9: Hapter

    • Do not use the QX1000 outdoors. CAUTION The QX1000 is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. QX1000 I NSTALLATION...
  • Page 10: Electrical Considerations

    Shipping Carton damage. CAUTION The QX1000 is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. Remove the QX1000 from the shipping carton. Remove any protective plastic wrap and place the unit on a table or countertop.
  • Page 11: Examining Features

    A display • The contactless reader Connecting Unit The QX1000 rear panel has a modular, four-wire interface port for power and to Controller communication connection to the controller. Turn off or unplug the controller when connecting or disconnecting the QX1000.
  • Page 12 QX1000 and Terminal Cable Connections Disconnect power from the terminal or ECR. Position the QX1000 face down on a soft, smooth surface to avoid damaging the display. Connect the modular plug on the cable to the modular jack on the rear of the QX1000 device.
  • Page 13: Connecting Via Usb

    Connecting via USB Connecting via The USB version of the QX1000 can also connect to a terminal or a host PC using a coiled USB cable (VPN WCL115013-A). When connecting to a PC via a USB port, the device, requires the additional installation of device drivers.
  • Page 14 The cardholder slot in the QX1000 has a set of contacts. The SAM card has a notch on one corner to ensure that it fits into the connector base in only one way; the QX1000 has a matching notch cast into the backside of the SAM compartment door to ensure the SAM card is positioned correctly when the cover is closed.
  • Page 15: Using The Fixed Stand Adapter

    ETUP Using the Fixed Stand Adapter Using the Fixed The optional fixed stand adapter holds the QX1000 securely on a countertop. The Stand Adapter unit can be removed from the stand adapter for handheld operation. Attaching the Stand Figure 7 shows how to install a stand adapter onto the reader.
  • Page 16: Using The Unit

    Using the Unit The QX1000 is only active when signaled by an application for the conduction of a contactless smart card transaction. When active, the QX1000 displays the default message PLEASE PRESENT CARD.
  • Page 17: Hapter

    HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the QX1000. Unit Power Input: 7.5 v - 20 v Requirements Maximum current: 500 mA Temperature Operating temperature: 0 to 50 C (32 to 122 Humidity Relative humidity: up to 95%; no condensation...
  • Page 18 PECIFICATIONS Weight QX1000 I NSTALLATION UIDE...
  • Page 19: Hapter

    Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Because the QX1000 can be damaged by liquid, do not spray cleaners or other solutions directly onto the display. Always apply the cleaner to a cloth before cleaning the device.
  • Page 20 You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each QX1000 you return to VeriFone, even if you are returning several of the same model. Describe the problem(s).
  • Page 21: Accessories And Documentation

    Monday - Friday, 7 A.M. - 5 P.M., MST • International – Contact your VeriFone representative Cables Contact your local VeriFone distributor to determine which cable fits your needs. WCL112012-A RJ11 to RJ11 cable (NURIT) WCL115001-A RJ11 to RJ45 cable (All NURIT and V...
  • Page 22: Documentation

    Accessories and Documentation Documentation • VPN DOC115EN07-A QX1000 Quick Installation Guide • VPN DOC115EN08-A QX1000 Certifications and Regulations • VPN DOC115EN09-A QX1000 Stand Adapter Quick Installation Guide • VPN 26803 PINpad 1000 Reference and Programmers Guide • VPN 26807 CTLS Programmers Guide...
  • Page 23: Hapter

    HAPTER Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a QX1000 and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local VeriFone representative for assistance.
  • Page 24: Gateway Place, Suite

    VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com QX1000 Installation Guide VeriFone Part Number 28614, Revision A...

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