AT&T E5828B User Manual page 59

Appendix
Troubleshooting
System does
not answer
after correct
n u m b e r o f
rings
System does
n o t re cord
message
System does
not respond
to remote
commands
Announcement
message is not
clear
Common cure
for electronic
equipment
• Make sure that the answering system is on (page 38).
• If toll saver is activated, the number of rings changes to two
when there are new messages waiting (page 41).
• In some cases, the system may be affected by the ringing
system used by the local telephone company.
• If the memory is full or the answering system is off, the sys-
tem will answer after 10 rings.
• Make sure answering system is on (page 38).
• Make sure to enter your remote access code correctly
(pages 46).
• Make sure you are calling from a touch-tone telephone.
When dialing a number, you should hear tones. If you hear
clicks, it is not a touch-tone telephone and cannot activate
the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting until
the announcement is over before entering the code.
• There may be noise or interference on the telephone line
you are using. Press dial pad buttons firmly.
• When you record your announcement, make sure you speak
in a normal tone of voice, about nine inches from the tel-
ephone base.
• Make sure there is no background noise (TV, music, etc.)
while recording.
If the telephone does not seem to be responding normally,
try putting the cordless handset in its charger. If it does not
seem to respond, do the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the cordless handset battery, and spare battery,
if applicable.
• Wait a few minutes.
• Connect power to the telephone base and charger.
• Re-install the telephone base and charger and place the
cordless handset into the charger.
• Wait for the cordless handset to re-establish its connection
with the base. Allow up to one minute for this to take place.
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