Common Problems - Ioline FlexJet Service Manual

38 Ioline FlexJet Service Manual

Common problems

Good print quality is dependant upon several factors. The type of
paper, environmental conditions, and operator habits are only a
few of the variables that can affect the quality of the plot.
It is important to load paper in the FlexJet—and maintain it—ac-
cording to the guidelines in the FlexJet User Guide. The table
below summarizes the some of the most common difficulties users
encounter. The sections following the table examine each issue in
greater depth.
A marker plot doesn't start at the correct point on the paper
Cause:
The origin is not set correctly.
Poor line quality.
Cause:
1. Ink cartridge is improperly
installed.
2. Frame Gap setting is incorrect.
3. Carriage electronics or cables
are damaged.
4. Ink cartridge is dry.
The printer does not complete the marker.
Cause:
1. Outdated software.
2. The frame/panel size is mis-
matched between the printer
and the design software.
When a marker plot file is sent, nothing happens.
Cause:
A communication problem has oc-
curred or the printer is in STOP
(red light) mode.
Solution:
Position the V-notch where the plot
should start. Press the Set Origin key.
Solution:
1. Remove and reinstall ink car-
tridge.
2. Use the Control Center to
adjust frame gap as shown in the
Routine Maintenance chapter
of the FlexJet User Guide.
3. Contact Ioline customer service.
4. Clean or replace cartridge.
Solution:
1. For updated firmware, please
contact Ioline Customer Service.
2. Check the panel size in the
software. It should be equal to
the printer panel size.
Solution:
Make certain the communication
port is connected and configured
properly. Position the V-notch where
the plot should start and press the
Set Origin key to put the printer in
START (green light) mode.