Frequently Asked Questions And Troubleshooting; Frequently Asked Questions - Heat & Glo ESCAPE-I35-F Owner's Manual

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Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions
ISSUE
Condensation on the glass
Blue fl ames
Odor from appliance
Film on the glass
Metallic noise
Is it normal to see the pilot fl ame burn
continually?
Ember Glass Media
Power Outages
(battery backup)
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to
locate a dealer.
This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
This is a result of normal operation and the fl ames will begin to yellow as the appliance is al-
lowed to burn for 20 to 40 minutes.
When fi rst operated, this appliance may release an odor for the fi rst several hours. This is
caused by the curing of the paint and the burning off of any oils remaining from manufacturing.
Odor may also be released from fi nishing materials and adhesives used around the appliance.
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fi replace glass cleaner may be necessary. See
your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
In an intermittent pilot ignition system (IPI), the pilot fl ame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot fl ame to
remain lit.
There may be some "cracking" noise coming from the fi replace during the fi rst few heating
and cooling cycles. This noise is associated with settling rock and some minor cracking of
larger pieces of rock. This will lessen over time as the glass rock is conditioned to the heat-
ing and cooling temperature changes.
This appliance can operated on battery power in the event of a power outage. To access
the battery pack, the decorative front, mesh and glass assembly must be removed. Refer to
Section 3.H for more details.
Heat & Glo • Escape-I35-F, Escape-I30-F Owner's Manual • 2347-981 Rev. G • 10/14
SOLUTIONS
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