Phonak Roger Pen User Manual
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- User manual (88 pages) ,
- Quick setup manual (20 pages) ,
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Summary of Contents for Phonak Roger Pen
- Page 1 Manufacturer: Phonak Communications AG Laenggasse 17 CH-3280 Murten Switzerland www.phonak.com/phonak-roger...
- Page 2 User Guide...
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Page 3: Table Of Contents
Contents 1. Welcome 2. Getting to know your Roger Pen 2.1 In the box 2.2 How your Roger Pen works 2.3 Device descriptions 2.4 Indicator lights (LED status) 3. Getting started 3.1 Setting up the docking station 3.2 Charging your Roger Pen 3.3 Switching on and off... - Page 4 5. Special functions 5.1 Mute 5.2 Manual microphone modes 5.3 Disconnecting Roger devices (NewNet) 5.4 Verification mode 6. Adding additional microphones 6.1 Connect 6.2 Using additional microphones 7. Introducing Bluetooth 7.1 What is Bluetooth? 7.2 Using a Bluetooth device 7.3 Setting up Bluetooth 7.4 Unpairing Bluetooth devices 8.
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Page 5: Welcome
1. Welcome Congratulations on choosing the Roger Pen from Phonak. This universal, cutting-edge wireless microphone helps people with a hearing loss to understand more speech in loud noise and over distance. Designed with discretion in mind, the Roger Pen features adaptive wireless... - Page 6 Please read this User Guide thoroughly to benefit from all the possibilities your Roger Pen offers. If you have any questions, please consult your hearing care professional or local Phonak support center. Phonak – life is on www.phonak.com...
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Page 7: Getting To Know Your Roger Pen
2. Getting to know your Roger Pen 2.1 In the box Roger Pen Docking station Power supply with country adapter and charging cable Storage pouch Lanyard Audio cable for docking station micro-USB audio RCA / Cinch adapter Quick Setup Guide... -
Page 8: How Your Roger Pen Works
2.2 How your Roger Pen works Roger Pen transmits the speaker’s voice directly into your ears. The system consists of three main elements: your hearing aids, Roger receivers and your Roger Pen. Hearing aid with Roger receiver Roger Pen Listener... -
Page 9: Device Descriptions
2. Getting to know your Roger Pen 2.3 Device descriptions Roger Pen a Indicator light (LED) b Decline call c Accept call d Charging and audio input (micro-USB) e Microphone mode change f Connect g On / Off / Mute... -
Page 10: Indicator Lights (Led Status)
Roger microphone. Alternatively, if you don’t want to use your Roger Pen in a microphone network, press 7 seconds on the connect button until the LED turns orange. After that, you have to... -
Page 11: Getting Started
3. Getting started 3.1 Setting up the docking station The Roger Pen docking station is used to both recharge the microphone and transmit audio from a TV or other audio device to the Roger Pen (and into your hearing aids). - Page 12 Remove / Change: a. Pull back the tab on the universal power supply. b. Gently pull the adapter upwards to remove it. c. Start over with step 1 (opposite). Connecting the power supply to the docking station 1. Place the docking station next to your TV / audio device and connect the smaller end of the charging cable to the power input of the docking station 2.
- Page 13 3. Getting started Connecting the docking station to a TV / audio device 1. Plug the audio cable into the audio input of the docking station: 2. Connect the other end of the audio cable to the headphone output of your TV / audio device.
- Page 14 You can also connect via a SCART adaptor, which can be bought from an electronics store or from your Phonak dealer. Connect the other end of the audio cable to the SCART adapter. Then plug the SCART adapter into a free SCART output socket on your TV.
- Page 15 Cinch / RCA or SCART output socket as described overleaf. The Roger Pen docking station can also be connected to any other audio device such as an MP3 player, PC or HiFi system using the audio cable.
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Page 16: Charging Your Roger Pen
2 hours. Charging is complete when the indicator light turns solid green. When charging your Roger Pen for the first time, let it charge for at least two hours, even if the battery indicator light is not lit or turns green earlier. - Page 17 3. Getting started Alternatively, you can also charge your Roger Pen without the docking station. This may be useful when traveling. Using the micro-USB cable: 1. Plug the smaller end (micro-USB) of the charging cable into your Roger Pen. 2. Plug the larger end (USB) of the charging cable into the power supply.
- Page 18 You can also charge your Roger Pen by using the charging cable to connect your Roger Pen to one of your computer’s USB ports. If you connect the charging cable to your computer’s USB port and the docking station at the same time, your Roger Pen will not charge.
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Page 19: Switching On And Off
3. Getting started 3.3 Switching on and off To switch your Roger Pen on, press the on / off button for two seconds until the indicator light turns white. 2 secs... -
Page 20: Using Roger Receivers
3.4 Using Roger receivers Using Roger MyLink If your Roger receiver is a Roger MyLink, switch your Roger MyLink on and hang it around your neck. Make sure your hearing aids are set to T / MT / T-Coil mode. The Roger MyLink User Guide provides more detailed information on using Roger MyLink. -
Page 21: Connecting A Receiver
Roger Pen as follows: 1. Make sure Roger Pen and the Roger receiver are both powered on. 2. Hold Roger Pen within 10 cm / 4 inches of the Roger receiver. 3. Press the Connect button on your Roger Pen. - Page 22 Indicator light Meaning Connection was successful – your Roger receiver is connected to your Roger Pen. Roger Pen could not find a Roger receiver. Move Roger Pen closer to your Roger receiver and make sure the Roger receiver is powered on.
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Page 23: Using The Buttons
3. Getting started 3.6 Using the buttons To avoid pressing two buttons at the same time, it is recommended to hold the Roger Pen as shown when you press a button. -
Page 24: Using Roger Pen
Use Roger Pen in either of the following ways: Conference style Place Roger Pen in the middle of a table to listen to a group of people. - Page 25 4. Using Roger Pen Interview style Hold Roger Pen in your hand and point it towards the person you want to hear. Make sure your Roger Pen is pointing straight at the mouth of the talker. When holding Roger Pen in the hand, avoid covering the microphone openings.
- Page 26 Around the neck Use the lanyard (neckloop) to hang Roger Pen around the neck of the speaker you want to hear. If you prefer to set the Roger Pen’s microphone mode manually, please refer to ‘Special use cases / Manual...
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Page 27: Attaching The Lanyard
4. Using Roger Pen 4.1 Attaching the lanyard Slide the plastic part of the lanyard over the Roger Pen’s clip (1.) until it is fully inserted (2.). To remove the lanyard, pull it off the clip. - Page 28 Hanging it around the neck 1. Open the lanyard by pulling the magnets apart. 2. Hang the Roger Pen around the neck of the speaker and close the lanyard. 3. Adjust the length of the lanyard to bring Roger Pen closer to the mouth.
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Page 29: Connecting To Multimedia Devices
4. Using Roger Pen 4.2 Connecting to multimedia devices You can connect your Roger Pen to an audio source – such as your TV, tablet or HiFi - to hear its audio signal directly in your hearing aids. Via docking station... - Page 30 Roger Pen. Roger Pen must be switched on to transmit the audio signal to your hearing aids. After you have activated your multimedia device’s audio signal, Roger Pen will detect this signal and will automatically mute its own microphone.
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Page 31: Using Bluetooth
Roger Pen allows you to connect to Bluetooth-enabled cell phones and smartphones to make and receive phone calls. Before you can use your Roger Pen with your phone however, you need to make sure your phone has Bluetooth, and complete the pairing and connection procedures described in ‘Setting up Bluetooth’... -
Page 32: Using Roger Pen During Phone Calls
When engaged in a phone call, wear Roger Pen around the neck using the lanyard as shown below (figure 1) or hold it in your hand and ensure the top of the Roger Pen is pointing towards your mouth (figure 2). In very noisy environments, you may want to move Roger Pen closer to your mouth. - Page 33 4. Using Roger Pen Avoid covering the microphone opening with your finger or clothes (figure 3) and make sure Roger Pen is not pointing away from you (figure 4). During a phone call, keep your cell phone on you. Bluetooth’s range (the maximum distance between Roger Pen and the phone) is 1–3 meters / 3–10 ft.
- Page 34 Incoming calls To receive a call, Roger Pen’s Bluetooth needs to be enabled and it must be paired to your phone. Make sure your hearing aids are set to the right program to receive the signal from your Roger receivers. When a call is received on your phone, Roger Pen’s indicator light will...
- Page 35 To accept an incoming call, press the Accept when you hear the ringtone in your hearing aids. Speak into Roger Pen – not your phone – when the call is in progress. Only one phone call at a time is possible. If another...
- Page 36 You will hear the ringing tone in your hearing aids shortly afterwards. Ending a call To end a phone call via your Roger Pen, press its Decline button. The call will terminate. You can also end a call via your phone instead of your Roger Pen.
- Page 37 Wait until you hear the prompt or start tone before speaking the person’s name. If you have connected two phones to your Roger Pen at the same time (MultiPoint) only the last-paired phone can be used for voice dialling.
- Page 38 Roger Pen. Disabling Bluetooth If you are not using Roger Pen’s Bluetooth function, we recommend deactivating Bluetooth to save power. Switch on Roger Pen and then press the Decline button for two seconds to deactivate Bluetooth.
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Page 39: Special Functions
5.1 Mute Firmly press the on / off button to mute Roger Pen’s microphone or audio input. When muted, the indicator light will turn solid violet. Press the on / off button again to re-activate Roger Pen’s microphones or audio input. -
Page 40: Manual Microphone Modes
5.2 Manual microphone modes If you wish to override the automatically selected microphone mode, you can do this manually. Roger Pen features three manual microphone modes, which can be accessed in turn by pressing the microphone button. Automatic Handheld /... - Page 41 Roger Pen themselves. They should hold it within 20 cm / 8 inches of their mouth. Automatic mode If Roger Pen is in Handheld / lanyard mode and you press the microphone button again, Roger Pen will move into Automatic mode.
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Page 42: Disconnecting Roger Devices (Newnet)
5.3 Disconnecting Roger devices (NewNet) To disconnect your Roger Pen from any connected receivers or other Roger microphones, hold the Connect button for 7 seconds. The indicator light will turn 7 secs orange when Roger Pen has been disconnected from all connected devices. - Page 43 Verification mode activated Verification mode can only be activated during the 60 seconds after Roger Pen is switched on. When Roger Pen is switched off, Verification mode is automatically deactivated. Reset If your Roger Pen stops responding to commands, you...
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Page 44: Adding Additional Microphones
Roger technology allows you to use multiple microphones in parallel by connecting additional Roger Clip-On Mics and Roger Pens. 6.1 Connect To connect another microphone to your Roger Pen, follow these steps: 1. Turn on both microphones. 2. Hold the two microphones close together (within 10 cm / 4 inches). - Page 45 6. Adding additional microphones Once you have connected another microphone with your Roger Pen, it can only be used together with Roger Pen. The other microphone will blink red if it does not find your Roger Pen. If you want to disconnect it from your primary Roger Pen, use the NewNet function (see ‘Special Functions’...
- Page 46 Connection was successful - the other Roger microphone is now connected to your Roger Pen. Roger Pen could not find another Roger microphone. Move Roger Pen closer to the other Roger microphone and make sure both microphones are switched on.
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Page 47: Using Additional Microphones
6. Adding additional microphones 6.2 Using additional microphones Hand over the Roger microphones to your speakers. Make sure they are worn properly (pointing to the mouth and within 20 cm / 8 inches). The Roger microphones automatically detect when your friend or partner talks, before instantly transmitting his / her voice to your hearing aids. - Page 48 10 m / 30 feet away from the group as this may disable the other Roger microphones. If the Roger Pen is turned off or moves out of range, the secondary Roger microphones will start blinking red and will stop transmitting.
- Page 49 6. Adding additional microphones Indicator light (multiple microphone status) When using multiple Roger microphones, the following feedback may be given by the indicator light: Indicator light Meaning Your Roger microphone is muted. Unmute it by pressing the on / off button.
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Page 50: Introducing Bluetooth
For further information about Bluetooth, visit www.bluetooth.org What Bluetooth devices can I use with my Roger Pen? First, check whether the device you wish to use is Bluetooth-enabled. Look for the Bluetooth symbol on the device or in its User Guide. - Page 51 7. Introducing Bluetooth Bluetooth device compatibility If a problem occurs with the connection between your Bluetooth device and Roger Pen, or if you are unsure about your device’s Bluetooth capabilities, please consult your device’s User Guide or ask its dealer.
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Page 52: Using A Bluetooth Device
If the device then moves back within range of your Roger Pen, it may or may not resume streaming to your hearing aids. If it does not resume, switch off Roger Pen and switch it on again. 7.2 Using a Bluetooth device: pairing and connecting... - Page 53 7. Introducing Bluetooth Most Bluetooth devices perform the connection procedure automatically after pairing. On the following pages the pairing and the connecting procedures are described.
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Page 54: Setting Up Bluetooth
A maximum of 8 devices can be paired with one Roger Pen. A new pairing will replace the oldest used device. Roger Pen can support (connect to) two phones at... - Page 55 7. Introducing Bluetooth 1. Turn on your Roger Pen and your phone. Place them next to each other. 2. Locate the connectivity settings in your phone’s menu. Look for the Bluetooth setting. 3. Ensure that your phone’s Bluetooth setting is switched on.
- Page 56 8. Your phone may then ask you to enter a passcode. If so, enter ‘0000’ (four zeros). Some phones may ask which Bluetooth service you want to enable. Select Headset. 9. Your Roger Pen should now be paired to your phone and the indicator light will stop blinking. Connecting to a phone Once your phone and Roger Pen are paired (see ‘Pairing...
- Page 57 7. Introducing Bluetooth 3. Locate and highlight your Roger Pen and select Connect. 4. Confirmation of successful connection is indicated on your phone by the appearance of a headset symbol. The connection between your Roger Pen and your phone will be maintained as long as the two devices remain on and within range of each other.
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Page 58: Unpairing Bluetooth Devices
If you encounter issues with one of your paired devices, or if a device stops connecting to your Roger Pen, try unpairing devices from your Roger Pen. 1. Turn your Roger Pen on. 2. Enable Bluetooth by pressing the Accept button for 2 seconds. -
Page 59: Troubleshooting
J Make sure the microphone covered by fingers or clothing openings are not covered by fingers, clothing or dirt I cannot hear the speaker’s voice even though Roger Pen is switched on J The microphone has been J Check the indicator light – if... - Page 60 Roger Pen’s light is blinking red (single flash) J The primary microphone that J Create a NewNet (press the your Roger Pen is connected...
- Page 61 8. Troubleshooting Most probable cause(s) Solution(s) Roger Pen’s light is blinking red (double flash) J Its battery charge is low J Charge Roger Pen as soon as possible Roger Pen has stopped working J Software issue J Reboot Roger Pen by...
- Page 62 Roger Pen by pressing the Accept button for 2 seconds Roger Pen is no longer recognized by the phone to which it was previously paired J The devices are too far away J Bring devices within 3 meter /...
- Page 63 8. Troubleshooting Most probable cause(s) Solution(s) My phone is ringing but I cannot accept the call on my Roger Pen J The phone’s Bluetooth is J Ensure Bluetooth is enabled disabled (see your phone’s User Guide) J Roger Pen’s Bluetooth is...
- Page 64 Most probable cause(s) Solution(s) My phone is ringing but I cannot hear its ringing tone even though Roger Pen’s light has turned solid blue J Phone is set to vibrate only J Enable your phone’s ring tone J Your Roger receiver is not...
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Page 65: Important Information
9. Important information 9.1 Important Safety Information Please read the information on the following pages before using your Phonak device. This symbol on the product or its packaging means that it should not be disposed of with your other household waste. It is your responsibility to dispose of your waste equipment separately from the municipal waste stream. - Page 66 User Guide, consult your hearing care professional. Your device should only be repaired by an authorized service center. Changes or modifications to this device that were not explicitly approved by Phonak are not permitted. Please dispose of electrical components in accordance with your local regulations.
- Page 67 External devices should only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories that are approved by Phonak AG. Using your device’s cables in any way contradictory to their intended purpose (e. g., wearing the USB cable around the neck) can cause injury.
- Page 68 (washing powder, soap, etc.) or alcohol to clean the device. Only recharge your device using chargers supplied by Phonak or by stabilized chargers providing 5VDC and ≥500 mA. Do not connect an USB or audio cable to your device that exceeds 3 meters (9 ft) in length.
- Page 69 9. Important information Protect the device from excessive moisture (bathing, swimming), heat (radiator, car dashboard), and direct contact with skin when sweating (workout, fitness, sport). X-ray radiation, CT or MRI scans may destroy or adversely affect the correct functioning of the device. Do not use excessive force when connecting your device to its different cables.
- Page 70 9.4 Other important information S Persons with pacemakers or other medical devices should ALWAYS consult their physician or the manufacturer of their device BEFORE using the device. The use of the device with a pacemaker or other medical devices should ALWAYS be in accordance with the safety recommendations of the physician responsible for your pacemaker or the pacemaker manufacturer.
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Page 71: Service And Warranty
10.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty is valid only if proof of purchase is shown. - Page 72 10.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not cover any services performed by a hearing care professional in his / her office.
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Page 73: Information And Explanation Of Symbols
11. Information and explanation of symbols The CE symbol is confirmation by Phonak Communications AG that this Phonak product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. - Page 74 Operating This device is designed such that it conditions functions without problems or restrictions if used as intended, unless otherwise noted in these user guides. Australian EMC and Radiocom- munications compliance label. Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity transportation: Up to 90% (non condensing).
- Page 75 11. Information and explanation of symbols The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown away as normal household waste. Please dispose of old or unused device, at waste disposal sites intended for electronic waste, or give your device to your hearing care professional for disposal.
- Page 76 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.
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Questions and answers
Just taken my roger pen out of box after a long wait ( 5 years )and it wont charge keep geting signal one green flash and two reds. Reset several times no joy. cant find meaning of signal HELP :-)
@Brian laverick smith