Troubleshooting: Storage Space And Media Cards - Blackberry Bold 9930 User Manual

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To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting
files, in the Media Card section, clear the Encrypt checkbox.

Troubleshooting: Storage space and media cards

My smartphone doesn't recognize my media card
Try one of the following actions:
• Verify that your media card is inserted in your BlackBerry® smartphone correctly. For more information about inserting a
media card into your smartphone, see the printed documentation that came with your smartphone.
• In your media card options, if there is a message to format your media card, disconnect your smartphone from your
computer. Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
The application storage on my smartphone is low
When the application storage available on your BlackBerry® smartphone is low, your smartphone displays a dialog box that lists
applications and languages that you don't use frequently. You can delete applications and languages in this list.
Try the following actions:
• Verify that you have deleted old email messages or text messages, especially messages with attachments.
• Verify that you have deleted contacts that are already in your organization's contact list.
• Verify that you have deleted media files from your smartphone.
• If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the
previous version of the BlackBerry Device Software.
• Verify that you have cleared the browser cache.
Related information
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Tips: Freeing and conserving storage space, 26
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