Page 1 BlackBerry Bold Series BlackBerry Bold 9900/9930 Smartphones Version: 7.1...
Page 2 Published: 2012-12-14 SWD-20121214103842871...
Page 3: Table Of Contents
Contents Quick Help ..............................9 Getting started: Your smartphone ......................... 9 Popular topics ............................27 Popular tips ..............................32 Common troubleshooting ........................... 40 Tips and shortcuts ............................45 Tips: Doing things quickly ........................... 45 Tips: Extending battery life .......................... 46 Tips: Finding apps ............................
Page 4 Voice commands ............................83 How to: Voice commands ........................... 83 Troubleshooting: Voice commands ......................85 Messages ..............................87 How to: Messages application ........................87 Troubleshooting: Messages application ....................123 Files and attachments ..........................129 How to: Files ............................129 Troubleshooting: Files ..........................135 Media ..............................
Page 5 How to: Clock ............................200 Troubleshooting: Clock ..........................203 Tasks and memos ............................ 205 Create a task or memo ..........................205 Send a task or memo ..........................205 Change or delete a task or memo ......................205 Change the status of a task ........................205 Hide completed tasks ..........................
Page 6 Troubleshooting: Applications ........................244 BlackBerry ID ............................248 How to: BlackBerry ID ..........................248 BlackBerry Device Software ........................250 How to: BlackBerry Device Software ......................250 Troubleshooting: BlackBerry Device Software ................... 252 Manage Connections ..........................254 Mobile network ............................254 Wi-Fi technology ............................
Page 7 Accept, delete, or restore a service book ....................345 Set a default recipient for diagnostic reports ..................... 346 Find your smartphone model number and version of the BlackBerry Device Software ........ 346 I can't run or submit a diagnostic report ....................346 Synchronization ............................
Page 8 Accessibility options ..........................352 How to: Accessibility ..........................352 Calculator ..............................358 Use the calculator ............................ 358 Convert a measurement ........................... 358 Glossary ..............................359 Legal notice ............................. 361...
Page 9: Quick Help
Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media card, and battery Remove the battery door...
Page 10: Insert The Sim Card
To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.
Page 11: Smart Tags
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see BlackBerry Tag.
Page 12: Mobile Hotspot Mode
BlackBerry ID A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
Page 13: Home Screen Customization
User Guide Quick Help Home screen customization Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel Show, hide, or find an application icon.
Page 14: About Blackberry Id
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 15 End a call. • Return to the home screen. • Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock or unlock the screen and keyboard. Keys on the right side of your smartphone Volume/Mute •...
Page 16 Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Page 17: Application Icons
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Page 18: Instant Messaging
Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry AOL Instant Messenger Service for BlackBerry smartphones smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones...
Page 19: Personal Organizer
Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available. Software is being downloaded. A software update for the BlackBerry Device A software update for the BlackBerry Device Software is ready to be installed.
Page 20: Sounds And Alerts
Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World...
Page 21 NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
Page 22: Phone Icons
User Guide Quick Help Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call...
Page 23: Video Camera
User Guide Quick Help Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon >...
Page 24: Move An Application Icon
> Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: •...
Page 25: Change Themes
On the Home screen, press the key > Options. • To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
Page 26: Feature Availability
Lock or unlock your smartphone, Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Page 27: Popular Topics
User Guide Quick Help If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Page 28 Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
Page 29 About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
Page 30: Copy Contacts From Your Sim Card To Your Contact List
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 31 If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
Page 32: Popular Tips
Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Page 33 Application Management. Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 34 Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 35 Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 36 Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 37 On the home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 38 User Guide Quick Help Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key.
Page 39: Audio And Video Files
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Page 40: Common Troubleshooting
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
Page 41 I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 42: I Forget My Smartphone Password
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 43 MemoPad. • If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. I can't pair with a Bluetooth enabled device Try the following actions: •...
Page 44 If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 45: Tips And Shortcuts
Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 46: Tips: Extending Battery Life
Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 47: Tips: Finding Apps
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 48: Tips: Freeing Space To Optimize Your Smartphone's Performance
Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Page 49: Tips: Updating Your Software
Delete a language from your smartphone, Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 50: Tips: Keeping Your Information Safe
Visit www.blackberry.com/desktopsoftware. Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 51: Shortcuts: Phone
You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon.
Page 52: Shortcuts: Messages
User Guide Tips and shortcuts Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Shortcuts: Messages Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R...
Page 53: Shortcuts: Files And Attachments
User Guide Tips and shortcuts View text messages Press the key and S. View call logs Press the key and P. View all your messages Press the key. Move around your message inbox Move up a screen Press the key and the key.
Page 54: Shortcuts: Typing With The Physical Keyboard
User Guide Tips and shortcuts In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide Press N view Move to the previous slide when viewing a presentation in Press P slide view Move to the last cursor position after closing and reopening Press G a presentation that you were viewing in text view or in text...
Page 55: Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Page 56: Shortcuts: Browser
User Guide Tips and shortcuts Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key.
Page 57: Shortcuts: Search
User Guide Tips and shortcuts On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K...
Page 58: Shortcuts: Maps
User Guide Tips and shortcuts Search for an item on your BlackBerry smartphone Start typing on the home screen. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a webpage...
Page 59: Troubleshooting: Shortcuts
User Guide Tips and shortcuts Change to Month view Press M Move forward in week, month, or day view Press the key. Move back in week, month, or day view Press the key and the key. Move to the current date Press T Move to a specific date Press G...
Page 60: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following:...
Page 61: Make A Call
My phone number appears as Unknown in the Phone application, Make a call Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key >...
Page 62: Place A Call On Hold
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 63 Press the X key. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Page 64: Emergency Calls
• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the key. Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
Page 65 User Guide Phone • To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.
Page 66: Speed Dial
Call waiting, call forwarding, and call blocking Turn on or turn off call waiting Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. From the home screen, press the key.
Page 67: Start Or Stop Forwarding Calls
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 68: Fixed Dialing And Smart Dialing
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Page 69: Turn On Fixed Dialing
Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 70: Conference Calls
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 71: Make A Conference Call
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Page 72: Call Logs
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log From the home screen, press the key.
Page 73: Multiple Phone Numbers
Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key. Press the key >...
Page 74: Phone Options
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 75: Turn Off The Prompt That Appears Before You Delete Items
Change how you answer or end calls with the holster From the home screen, press the key. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster.
Page 76: Turn On Hearing Aid Mode
Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
Page 77: Voice Mail
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 78: Check Your Voice Mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
Page 79: Troubleshooting: Phone
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 80: I Can't Check My Voice Mail
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
Page 81 My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the home screen or in a folder, click the Options icon.
Page 82: My Headset Makes Calls Instead Of My Smartphone
User Guide Phone My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone.
Page 83: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command On the home screen or in a folder, click the Voice Dialing icon. After the beep, say a voice command. Related information I can't make calls using a voice command, Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
Page 84: Available Voice Commands
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 85: Troubleshooting: Voice Commands
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 86 User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
Page 87: Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 88: Show Or Hide Messages From The Messages Application
Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key. Press the key >...
Page 89 Use color to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen or in a folder, click the Options icon.
Page 90 User Guide Messages Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my smartphone, Open a new message automatically when you remove your smartphone from your holster On the home screen, click the Messages icon. Press the key >...
Page 91 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 92: Compose And Send An Email
Related information I can't check spelling, Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key >...
Page 93: Attach A File To An Email
I can't attach a file to a text message, Attach a file to an email Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 94: Viewing And Replying To Email
User Guide Messages Viewing and replying to email View saved messages On the home screen, click the Messages icon. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key >...
Page 95: Delete A Message
User Guide Messages • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send. • To resend the message without changing it, click Resend. Related information I can't send messages, Change options for HTML email On the home screen, click the Messages icon.
Page 96 Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 97 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 98 Set the sensitivity level of email that the email filter applies Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.
Page 99: Synchronizing Email
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 100 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 101 Delete a message, Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen, click the Messages icon.
Page 102: Google Mail
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages.
Page 103 > Delete. Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. On the home screen, click the Messages icon.
Page 104: Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 105: Reply To Or Forward A Text Message
User Guide Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. When you're composing a text message, press the key > Attach. Click an attachment type.
Page 106: Cell Broadcasting
Turn on cell broadcasting Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 107 User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. On the home screen or in a folder, click the Options icon. Click Device >...
Page 108: Pin Messages
About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 109 If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 110 About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 111 User Guide Messages • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. Click Download Attachment or Download File. Click the folder that you want to save the file or attachment in.
Page 112: Contact Cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth or NFC technology.
Page 113: Security Options For Messages
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Page 114: Reset A Blocked Message Counter
> Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. On the home screen or in a folder, click the Options icon.
Page 115 About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Page 116 Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.
Page 117 User Guide Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, Attachment indicators in S/MIME and PGP protected messages...
Page 118 Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature.
Page 119 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 120: Change The Default Message Classification
Sent Items folder. Change the default message classification Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 121 You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.
Page 122: I Can't Open An Attachment In An Encrypted Message
Attachments in the .pgp file format aren't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP...
Page 123: Troubleshooting: Messages Application
About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Page 124: Some Messages No Longer Appear On My Smartphone
I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 125: Message Inbox
The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 126 Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 127 Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters, Troubleshooting: Text messages I can't send text messages Depending on your wireless service plan, this feature might not be supported.
Page 128: I'm Not Receiving Text Messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 129: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 130 About files and attachments, Search for a file that is saved on your organization's network Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 131 For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. On the home screen or in a folder, click the Files icon.
Page 132: Managing Files And Attachments
User Guide Files and attachments Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. On the home screen or in a folder, click the Media icon or Files icon. Find and highlight a file.
Page 133 Hide a file or folder, Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 134 User Guide Files and attachments Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet. •...
Page 135: Troubleshooting: Files
Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the...
Page 136: A Skipped Content Bar Appears In A Document
1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the...
Page 137: Media
Supported picture file extensions, Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 138: Amplify The Volume Using The Audio Boost Feature
> Save. Improve sound quality for media files Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. Do one of the following: •...
Page 139 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 140: Sort Media Files
Click a sorting option. About transferring and synchronizing files You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
Page 141: Receive A Media File Using Bluetooth Technology
Before you begin: To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. In the Accept connection request dialog box, click Yes.
Page 142 For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported picture file extensions, Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • •...
Page 143: Shuffle Or Repeat Songs
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 144: Rename Or Delete A Playlist
User Guide Media Add the song that is playing to a playlist When playing a song, press the key > Add To Playlist. Click a playlist. Move or delete a song in a playlist On the home screen, click the Media icon > Music icon. Click Playlists.
Page 145: Display Closed Captions In Videos
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox. Video camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.
Page 146: Record A Video
Media Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the home screen, click the Media icon > Video Camera icon. To start recording, click the icon.
Page 147: Camera At A Glance
If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. Change the Folder field. Press the key > Save. Camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Camera at a glance...
Page 148: Take A Picture
User Guide Media Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture...
Page 149 User Guide Media To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera.
Page 150: Reduce Blurriness In The Pictures That You Take
Press the key > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. On the home screen, click the Camera icon.
Page 151 User Guide Media Press the key > Options. Change the Store Pictures field. Press the key > Save. Pictures Related information Transfer files to and from your smartphone, Pictures at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.
Page 152: View Pictures As A Slide Show
I receive an error message after I rotate a picture, Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card.
Page 153: Troubleshooting: Media
Note: When you stop recording a voice note, the voice note is automatically saved. Troubleshooting: Media Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
Page 154: I Can't Open Media Files
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 155: Some Pictures That I Take Are Blurry
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 156: I Can't Use A Shortcut
My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Page 157: Ring Tones, Sounds, And Alerts
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,...
Page 158: Add Or Delete A Contact Alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
Page 159: Silence Your Smartphone
• To turn off all alerts, including contact alerts, click the icon. When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related information Silence the alarm,...
Page 160: Change Alarm Notification Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 161: Troubleshooting: Ring Tones, Sounds, And Alerts
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
Page 162: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 163: Browser Basics
Open, close, or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.
Page 164: View Your Browser History
To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. Return to the browser home page Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone. On a webpage, press the key.
Page 165: Close The Browser
User Guide Browser Click Home. Close the browser On a webpage, press the key. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage On a webpage, highlight or pause on a picture. Press the key >...
Page 166: Browser Bookmarks
User Guide Browser • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key >...
Page 167 User Guide Browser Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. On the home screen, click the Browser icon. Click Bookmarks. Highlight a bookmark. Press the key.
Page 168: Browser Options
> Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the home screen. On the home screen, click the Browser icon.
Page 169 New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. On the home screen, click the Browser icon. Press the key >...
Page 170: Delete Browser History
> Clear All > Delete. Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache.
Page 171: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
Page 172 User Guide Browser If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.
Page 173: Browser Push
Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 174: Rss Feeds
Clear the Enable Push checkbox. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.
Page 175: Tips: Browser
User Guide Browser Add an RSS feed from the browser In the browser, on a webpage with an RSS feed, press the key. Click Subscribe to RSS Feed. Select the checkbox beside each feed that you want to add. Click Subscribe. Click OK.
Page 176 User Guide Browser On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K Bookmark a webpage...
Page 177: Troubleshooting: Browser
Before, clear the Switching to Carrier Network for Streaming Media checkbox. I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported.
Page 178: Calendar
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 179: About Synchronization Conflicts
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 180: Calendar Basics
To move to the current date, click Go To Today. Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.
Page 181: Set An Alarm In The Calendar
Click a calendar. Meetings Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.
Page 182: Respond To A Meeting Invitation
Check availability of meeting participants Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 183 > Save. Forward a meeting invitation Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 184: Calendar Options
User Guide Calendar Calendar options Change how the calendar is displayed On the home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. •...
Page 185: Show Tasks In The Calendar
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 186: Create A Conference Call Meeting From Your Computer
For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.
Page 187: Tips: Calendar
User Guide Calendar On the home screen, click the Calendar icon. Press the key > Options > Conference Calling. Type your conference call information. Press the key > Save. Tips: Calendar Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key >...
Page 188 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 189: Contacts
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact.
Page 190: Change Or Delete A Contact
Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key >...
Page 191: Change Or Delete A Sim Card Contact
> Delete All. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 192 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes...
Page 193: Synchronizing Contacts
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 194: About Backing Up And Restoring Smartphone Data
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 195: Personal Distribution Lists
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer. On the home screen, click the Contacts icon.
Page 196: Multiple Contact Lists
About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
Page 197: Change The Display Options For Contacts
User Guide Contacts Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. On the home screen or in a folder, click the Options icon. Click Typing and Input >...
Page 198: Troubleshooting: Contacts
SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
Page 199 The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.
Page 200: Clock
Change the time or date. Click OK. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 201: Change The Clock Face
User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Clock Face field, Stopwatch Face field or Timer Face field. Press the key >...
Page 202: Set Options For Bedside Clock Mode
• To turn off the flashing LED notification, select the Disable LED checkbox. • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. •...
Page 203: Troubleshooting: Clock
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press...
Page 204 User Guide Clock data services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator. Related information Display a second time zone on the clock,...
Page 205: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 206: Hide Completed Tasks
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 207 If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 208: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 209: Create A Category For Contacts, Tasks, Or Memos
User Guide Tasks and memos Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. Press the key >...
Page 210: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text Press and hold the...
Page 211: Typing Input Methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
Page 212 User Guide Typing Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Page 213: Set The Trackpad Sensitivity
Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. On the home screen or in a folder, click the Options icon.
Page 214: Word Substitution
Space key. Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations.
Page 215 User Guide Typing Create a word substitution entry On the home screen or in a folder, click the Options icon. Click Typing and Language > Word Substitution. Press the key > New. In the Replace field, type the text to replace. In the With field, do one of the following: •...
Page 216: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.
Page 217: Troubleshooting: Typing
User Guide Typing • To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.
Page 218: Keyboard
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 219: No Application Opens When I Press A Convenience Key
User Guide Keyboard Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon. Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll checkbox. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch.
Page 220 User Guide Keyboard Related information Assign an application to a convenience key,...
Page 221: Language
When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a language to your smartphone You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 222: Input Languages
Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
Page 223: Troubleshooting: Language
I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.
Page 224: Screen Display
To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. •...
Page 225: Organizing Applications On The Home Screen
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
Page 226: Change Where Apps That You Download Appear
User Guide Screen display • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Page 227: Turn On Flashing Led Notification For Wireless Coverage
> Save. Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the home screen or in a folder, click the Options icon.
Page 228: Troubleshooting: Screen Display
Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
Page 229 The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 230: Gps Technology
> Save. Turn on GPS technology Before you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
Page 231: Troubleshooting: Gps Technology
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 232 I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 233: Compass
You can also use the Compass application with location-based applications, such as the Maps application that might be preloaded on your BlackBerry smartphone, to provide you with information such as driving directions or your position in relation to points of interest. The Compass application is most accurate when you place your smartphone on a flat surface or hold it horizontally.
Page 234 I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually. •...
Page 235: Maps
Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
Page 236 Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
Page 237 To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.
Page 238 User Guide Maps Highlight a location. Press the key > Edit Favorite. Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. Click OK.
Page 239: Personalize: Maps
User Guide Maps Press the key > Show Deals. Select a promotion. Select Show Coupon. View more promotion details On the home screen, click the Maps icon. Press the key > Show Deals. Do any of the following: • To view the promotion location, select Map. •...
Page 240: Change The Display Language For Maps
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 241: Troubleshooting: Maps
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 242: Applications
About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Page 243: View Properties For An Application
Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.
Page 244: Troubleshooting: Applications
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following: •...
Page 245 Reset your BlackBerry smartphone. • If the error message still appears after you reset your smartphone, reload Error 106: Graphics system error your BlackBerry Device Software. The reload process deletes your Error 205: Security service error smartphone data. Error 502: Process terminated error...
Page 246 BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 247 To encrypt your backup data, click Encrypt backup file. • If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox. Click Install update.
Page 248: Blackberry Id
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 249 User Guide BlackBerry ID • From a computer, visit www.blackberry.com/blackberryid. • On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID. Complete the instructions on the screen.
Page 250: Blackberry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
Page 251 On the home screen or in a folder, click the Options icon. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade.
Page 252: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 253 Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
Page 254: Manage Connections
Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 255: About Roaming And International Roaming
Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
Page 256: Turn On Or Turn Off Data Service Or Set Roaming Options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges.
Page 257: Add A Wireless Network To The Preferred Wireless Network List
Delete a wireless network from the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 258: Change The Connection Speed For The Wireless Network
I can't connect to the mobile network, Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the home screen or in a folder, click the Options icon.
Page 259: I Can't Connect To The Mobile Network
About emergency calls and Emergency Callback Mode, Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
Page 260: Wi-Fi Technology
Turn on, turn off, or check the status of a network connection, Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry smartphone. Possible solutions Try the following actions: •...
Page 261 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 262 • To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start. • To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN.
Page 263: Change, Move, Or Delete A Saved Wi-Fi Network
Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 264 SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS IP address and DNS settings, and a gateway address from the Wi-Fi network. Allow inter-access...
Page 265 User Guide Manage Connections Option Description WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type.
Page 266 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 267 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Page 268: Wireless Coverage Indicators
Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Page 269 If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-Fi networks. • If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. •...
Page 270 My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi...
Page 271: Mobile Hotspot Mode
About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
Page 272 If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
Page 273 Change the amount of time before Mobile Hotspot mode turns off By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve battery power.
Page 274: Troubleshooting: Mobile Hotspot Mode
Verify that your mobile network connection and your Wi-Fi connection are both turned on. • Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen.
Page 275: Bluetooth Technology
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 276 Connect to or disconnect from a paired Bluetooth enabled device Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
Page 277: Send Contact Cards Using Bluetooth Technology
Rename or delete a paired Bluetooth enabled device Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device.
Page 278: Bluetooth Technology Options
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control...
Page 279: Turn Off A Bluetooth Profile
User Guide Bluetooth technology Option Description This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Dial-Up Networking Bluetooth enabled computer. (DUN) Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile.
Page 280: Restrict Outgoing Calls
Change the Contacts Transfer field. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All. Related information Create a category for contacts, tasks, or memos, Restrict outgoing calls On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 281: Turn Off The Prompt That Appears When Connecting Or Pairing
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. In the Device Name field, type a name for your BlackBerry smartphone. Press the key > Save. Turn off or turn on the Bluetooth connection notification On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 282: Troubleshooting: Bluetooth Technology
> Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 283 I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 284: I Lose My Connection With A Bluetooth Enabled Car Kit
Bluetooth technology I cannot find files sent to me over a Bluetooth connection By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the type of file sent. Related information Search for a file that is saved on your smartphone,...
Page 285: Nfc Technology
If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and other NFC-enabled smartphones, smart accessories, NFC-enabled electronic payment terminals, and NFC-enabled access points. You can also use NFC technology to save, view, create, or change smart tags.
Page 286 About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone reads the smart tag and saves the smart tag in the Smart Tags...
Page 287 View, save, or delete a smart tag When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone automatically saves the smart tag in the Smart Tags application along with the date, time, and location.
Page 288 User Guide NFC technology Change a smart tag You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone. In the Applications folder, click the Smart Tags icon. Highlight a smart tag.
Page 289 NFC technology Copy Bluetooth pairing information to a writeable smart tag Before you begin: To perform this task, your BlackBerry smartphone must already be paired with a Bluetooth enabled device. To make pairing faster between NFC-enabled devices and a Bluetooth enabled device that does not have NFC, you can copy the Bluetooth enabled device's pairing information from your smartphone to a writeable smart tag.
Page 290: Troubleshooting: Nfc Technology
Play a sound alert when NFC technology makes a connection You can set your BlackBerry smartphone to play a sound alert when NFC technology connects to a smart accessory, reads a smart tag, or exchanges information with an NFC-enabled electronic payment terminal or NFC-enabled access point.
Page 291 I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 292: Media Server
Share media files using the media server Before you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the same Wi-Fi network as the device you want to share media files with.
Page 293 The display name that you assign to your media server appears on supported devices when they detect the media server on the Wi-Fi network. On the home screen, click the Media icon. Press the key > Media Server. Click Preferences > Edit. Type a display name for your BlackBerry smartphone. Click OK.
Page 294: Smart Accessories
About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
Page 295: Delete A Saved Dock Profile
User Guide Smart accessories On the home screen or in a folder, click the Options icon. Click Device > Smart Accessories. Click a dock profile. Change the dock settings. Press the key > Save. Delete a saved dock profile On the home screen or in a folder, click the Options icon. Click Device >...
Page 296: Power And Battery
Remove the battery door To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.
Page 297 User Guide Power and battery Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted. Remove the battery before you insert or remove the media card.
Page 298: Reset Your Smartphone
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 299 Turn on or turn off battery saving mode When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are restored.
Page 300: Troubleshooting: Power And Battery
My battery life is shorter than I expected Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed below.
Page 301: Storage Space And Media Cards
About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
Page 302 User Guide Storage space and media cards Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery The media card is optional.
Page 303 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 304: Restore Smartphone Data From Your Media Card
Restore smartphone data from your media card, Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. On the home screen, click the Setup icon.
Page 305: About Compression
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 306: Troubleshooting: Storage Space And Media Cards
My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.
Page 307 The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Page 308: Search
Change what happens when you type on the Home screen, Search for an item using voice enabled search Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network.
Page 309: Search For Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 310: Message Search Criteria
Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name.
Page 311: Search For A Contact
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 312: Troubleshooting: Search
I don't get any voice enabled search results Try one of the following: • Verify that your BlackBerry smartphone has a strong connection to the wireless network. • Verify that the correct language is set for voice enabled search. Related information...
Page 313: Security
BlackBerry ID After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for the security lockout to end before you try to log in again.
Page 314: Set Or Change Your Smartphone Password
My smartphone prompts me to make an emergency call when I type a password, Set or change your smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.
Page 315: Change When Your Smartphone Locks Automatically With A Password
Press the key > Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer.
Page 316: Turn On Parental Controls
About Parental Controls Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available.
Page 317: Change Parental Controls
To allow access to Twitter, select the Twitter checkbox. • To allow picture taking, select the Camera checkbox. • To allow access to BlackBerry Messenger, select the BlackBerry Messenger checkbox. Press the key > Options. Press the key > Save.
Page 318: Password Keeper
User Guide Security Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
Page 319 About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
Page 320: Turn On Encryption
Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Page 321: Sim Card
For more information, contact your administrator. If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone.
Page 322: Memory Cleaning
Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
Page 323 Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator.
Page 324: About Pgp Keys
Security About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically.
Page 325 If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.
Page 326 Security Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. On the home screen or in a folder, click the Options icon.
Page 327 Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted and valid, and the revocation status is good.
Page 328 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.
Page 329: Key Store
User Guide Security Reason Description Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate. Certificate Hold You want to revoke the certificate temporarily. PGP key revocation reasons Reason Description...
Page 330 Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate On the home screen or in a folder, click the Options icon.
Page 331: Certificate Servers
User Guide Security Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. Certificate servers Add or delete a certificate server On the home screen or in a folder, click the Options icon.
Page 332: Send Connection Information For A Certificate Server
The key store on your BlackBerry smartphone might store the following items: • Personal certificates or PGP keys (public and private key pairs) • Certificates that you download using a certification authority profile or the BlackBerry Desktop Software • Root certificates that are included in the BlackBerry Desktop Software •...
Page 333: Change The Key Store Password
You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address.
Page 334: Change The Refresh Rate For Certificate Revocation Lists
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 335: Smart Cards
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 336 Turn off smart password entry Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 337 You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone.
Page 338: Vpn Settings
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 339: Verify Security Software Manually
Click Security > Security Status Information > View IT Policy > IT Policy Details. Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. The tests should run automatically after you restart your smartphone, but you can also verify security software manually.
Page 340 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 341: Turn Off A Prompt For A Third-Party Application Connection
Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 342 Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop Software. Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone.
Page 343: Troubleshooting: Security
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Page 344: I Forgot The Pin For Parental Controls
Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type. I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered.
Page 345: Service Books And Diagnostic Reports
I can't run or submit a diagnostic report, Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.
Page 346: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 347: Synchronization
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 348: Manage Email Reconciliation Conflicts
Manage email reconciliation conflicts You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer.
Page 349: Your Smartphone
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 350: Troubleshooting: Synchronization
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 351 Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 352: Accessibility Options
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. On the home screen, click the Media icon. Press the key >...
Page 353: Audio And Phone Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 354: Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 355: Voice Dialing
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 356: Typing Accessibility Options
To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Page 357 User Guide Accessibility options Press the key > Save. Related information I have no Advanced Style Options,...
Page 358: Calculator
User Guide Calculator Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement On the home screen or in the Applications folder, click the Calculator icon.
Page 359: Glossary
Each BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN by typing mypin in any text field.
Page 360 User Guide Glossary BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority.
Page 361: Legal Notice
© ® ® ® 2012 Research In Motion Limited. All rights reserved. BlackBerry , RIM , Research In Motion , and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 362 Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer ® Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for...
Page 363 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.
Page 364 User Guide Legal notice National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: •...
Page 365 This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. BlackBerry Bold 9900 smartphone model number: RDE71UW, RDE72UW, RDV71UW, RDV72UW, RDY71UW, or RDY72UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.

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