Page 1 BlackBerry Bold 9900 Smartphone Help Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWD-1456661-0607013332-001...
Page 3: Table Of Contents
Contents Quick Help.......................................... Getting started: Your smartphone..................................How to: Top 10........................................Tips: Top 10........................................Personalize: Top 10......................................Troubleshooting: Top 10....................................Tips and shortcuts......................................Tips: Doing things quickly....................................Tips: Extending battery life....................................Tips: Finding apps....................................... Tips: Freeing and conserving storage space............................... Tips: Updating your software.....................................
Page 4 Attachments........................................Security options for messages.................................... Files and attachments......................................How to: Files........................................Tips: Files..........................................Troubleshooting: Files......................................Media..........................................Music..........................................Podcasts..........................................Videos..........................................Video camera........................................Camera..........................................Pictures..........................................Voice notes......................................... Ring tones........................................... Media storage........................................Ring tones, sounds, and alerts.................................... Getting started: Ring tones, sounds, and alerts..............................How to: Ring tones, sounds, and alerts................................
Page 5 Troubleshooting: Contacts....................................Clock........................................... Getting started: Clock......................................How to: Clock........................................Personalize: Clock....................................... Troubleshooting: Clock....................................... Tasks and memos....................................... Create a task or memo....................................... Send a task or memo......................................Change or delete a task or memo..................................Change the status of a task....................................Hide completed tasks......................................Show tasks in the calendar....................................
Page 6 Troubleshooting: Maps...................................... Applications........................................Getting started: Applications..................................... How to: Applications......................................Tips: Applications....................................... Troubleshooting: Applications................................... BlackBerry Device Software....................................How to: BlackBerry Device Software.................................. Troubleshooting: BlackBerry Device Software..............................Manage Connections......................................Mobile network........................................Wi-Fi technology........................................ Bluetooth technology......................................Getting started: Bluetooth technology................................How to: Bluetooth technology...................................
Page 7 View, submit, or delete a diagnostic report............................... Set a default recipient for diagnostic reports..............................I can't run or submit a diagnostic report................................Find your smartphone model number and version of the BlackBerry Device Software..................Synchronization........................................How to: Synchronization....................................Troubleshooting: Synchronization..................................
Page 8: Quick Help
Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry®...
Page 9 Answer a call. End/Power • End a call. • Return to the Home screen. • Press and hold to turn on or turn off your BlackBerry® smartphone. Top keys Name Actions Lock Lock or unlock the screen and keyboard. Side keys...
Page 10: Flashing Led
Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.
Page 11 Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Page 12 Media Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go® Files Social networking and mobile purchasing BlackBerry App World™ Social Feeds...
Page 13: Home Screen Icons
Home screen icons These icons are status indicators that appear at the top of the Home screen. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World™...
Page 14 NFC on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. Unopened message New BlackBerry Messenger item To clear this indicator, open each chat that has this indicator.
Page 15: Phone Icons
RIM Confidential and Proprietary Information - Approved Third Parties Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery Typing icons These icons appear in the upper-right corner of the screen when you type.
Page 16: Camera Icons
RIM Confidential and Proprietary Information - Approved Third Parties Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode...
Page 17: Set The Number Of Icons That Appear On The Home Screen
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click Add. Show or hide a Home screen panel 1. On the Home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel. 3. Press the key >...
Page 18: Feature Availability
1. On the Home screen, press the key > Options. • To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
Page 19 BlackBerry® Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Page 20: How To: Top 10
(HG nr.88/2003). How to: Top 10 BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Setup icon.
Page 21: Copy Contacts From Your Sim Card To Your Contact List
RIM Confidential and Proprietary Information - Approved Third Parties Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com...
Page 22: Send A Text Message
• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard.
Page 23: Tips: Top 10
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 24 You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon.
Page 25 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 26 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off On the Home screen or in a folder, click the Options icon. Click automatically.
Page 27 Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.
Page 28: Phone Shortcuts
The application memory on my smartphone is low, 350 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 29: Typing Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Tones. Check your voice mail Press and hold 1. Set up a speed dial for a contact From the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to.
Page 30: Media Shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again.
Page 31: Personalize: Top 10
• Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 32: Change The Language
RIM Confidential and Proprietary Information - Approved Third Parties Add, rename, or delete a folder on the Home screen On the Home screen, do one of the following: • To add a folder, press the key > New Folder. Type a name for the folder. Click OK. •...
Page 33: Assign An Application To A Convenience Key
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 34: Troubleshooting: Top 10
• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®...
Page 35: I Can't Send Messages
If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
Page 36: I Forget My Smartphone Password
The screen turns off When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 37: The Media Player Screen Closes
BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device.
Page 38: Tips And Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, Highlight and click the areas at the top of the Home screen.
Page 39: Tips: Extending Battery Life
Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off On the Home screen or in a folder, click the Options icon. Click automatically.
Page 40: Tips: Finding Apps
Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.
Page 41: Tips: Updating Your Software
The application memory on my smartphone is low, 350 Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 42: Tips: Keeping Your Information Safe
BlackBerry Device Software, 307 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 43: Phone Shortcuts
You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon.
Page 44: Message Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F...
Page 45: File And Attachment Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Page 46: Typing Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Page 47: Media Shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again.
Page 48: Browser Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Press the Space key.
Page 49: Calendar Shortcuts
Search shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Search for an item on your BlackBerry® smartphone Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.
Page 50: Map Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route...
Page 51: Phone
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Page 52: Answer A Call
• Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 53: Place A Call On Hold
1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. •...
Page 54: Emergency Calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked.
Page 55: Speed Dial
RIM Confidential and Proprietary Information - Approved Third Parties • To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.
Page 56: Forward Calls
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
Page 57: Block Calls
To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 58: Fixed Dialing And Smart Dialing
PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 59: Conference Calls
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or...
Page 60: Make A Conference Call
Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. 1. During a call, press the key >...
Page 61: Call Logs
Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days. Send a call log 1.
Page 62: Multiple Phone Numbers
About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies: •...
Page 63: Phone Options
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 64: Turn Off The Prompt That Appears Before You Delete Items
Change how you answer calls with a headset If your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
Page 65: Turn On Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 66: Check Your Voice Mail
I can't check my voice mail, 70 Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry® smartphone, you can type the access number for a different voice mail system.
Page 67: Tips: Phone
• Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 68 > Save. Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry® smartphone, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there.
Page 69 Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. From the Home screen, press the Send key.
Page 70: Troubleshooting: Phone
> Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry® smartphone from the holster or when you open the slider, change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.
Page 71: My Headset Makes Calls Instead Of My Smartphone
Activate Handset. My phone number appears as Unknown in the Phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
Page 72: I Can't Block Calls
Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. • If the BlackBerry® MVS Client is installed on your BlackBerry device, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide. Some features aren't available on my smartphone The availability of certain features on your BlackBerry®...
Page 73: Voice Commands
RIM Confidential and Proprietary Information - Approved Third Parties Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 73 Change the options for voice prompts...
Page 74: Change The Language For Voice Commands
Turn off choice lists for voice commands If your BlackBerry® smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 75: Troubleshooting: Voice Commands
• Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
Page 76: Messages
Getting started: Email Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. Unopened message New BlackBerry Messenger item To clear this indicator, open each chat that has this indicator.
Page 77: Composing And Sending Email
Change options for your personal email account, 90 Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.
Page 78: Check Spelling
> Save Draft. Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 79 > Save. Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key >...
Page 80 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry® smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 81 RIM Confidential and Proprietary Information - Approved Third Parties 5. Set the email filter options. 6. Press the key > Save. Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;).
Page 82: Synchronizing Email
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 83: About Synchronization Conflicts
Delete a message, 84 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 84: Manage Email Reconciliation Conflicts
> Save. Stop forwarding email to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 85: View Saved Messages
> Find Next or Find Next on Page. Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry® smartphone to group email messages by subject. 1. On the Home screen, click the Messages icon.
Page 86: Save A Message
BlackBerry® smartphone reminds you to return to the email. If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your smartphone should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your smartphone.
Page 87 Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 88 RIM Confidential and Proprietary Information - Approved Third Parties Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 89 RIM Confidential and Proprietary Information - Approved Third Parties Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 90: Email Options
Some messages no longer appear on my smartphone, 98 Stop storing messages sent from your computer on your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 91 > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 92: Change Options For Your Personal Email Account
Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry® smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more.
Page 93 Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® smartphone prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon.
Page 94: Google Mail
Depending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can access using a browser on your computer, related messages are grouped into a single conversation.
Page 95 Report spam messages sent to your Google Mail account When you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.
Page 96 RIM Confidential and Proprietary Information - Approved Third Parties View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message Press P In your message inbox Open a message...
Page 97 > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 98: Add Or Change Your Signature
If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the...
Page 99 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 100 If your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Page 101 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your smartphone files the message.
Page 102: Text Messages
Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 103: About Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry® smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 104: Forward A Text Message
RIM Confidential and Proprietary Information - Approved Third Parties Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the key >...
Page 105 If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 106: Viewing And Replying To Text Messages
RIM Confidential and Proprietary Information - Approved Third Parties Viewing and replying to text messages Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1.
Page 107: Store Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 108: Options For Text Messages
RIM Confidential and Proprietary Information - Approved Third Parties • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation. • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press key >...
Page 109 RIM Confidential and Proprietary Information - Approved Third Parties 3. In the SMS Text section, select the Disable Word Substitution check box. 4. Press the key > Save. Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field.
Page 110: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 111 RIM Confidential and Proprietary Information - Approved Third Parties Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1.
Page 112 RIM Confidential and Proprietary Information - Approved Third Parties Open a message Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F.
Page 113 RIM Confidential and Proprietary Information - Approved Third Parties View the content of a cell Press the Space key Switch worksheets Press V. Click a worksheet. View or hide columns or rows Press H In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide Press N...
Page 114: I'm Not Receiving Text Messages
I can't turn on cell broadcasting If your BlackBerry® smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.
Page 115: Pin Messages
About PIN messages A PIN uniquely identifies BlackBerry® smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 116 RIM Confidential and Proprietary Information - Approved Third Parties Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the key >...
Page 117: Viewing And Replying To Pin Messages
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry® smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 118 > Save. Organizing and storing PIN messages Save a message Saved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon.
Page 119 RIM Confidential and Proprietary Information - Approved Third Parties • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
Page 120 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Tips: PIN messages Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L...
Page 121 If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
Page 122 Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
Page 123: Attachments
RIM Confidential and Proprietary Information - Approved Third Parties If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your smartphone files the message.
Page 124 Cancel Download. Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 125: Contact Cards
Contact cards, sometimes referred to as vCard® contacts or .vcf files, contain information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You can also send contact cards through the Contacts application using Bluetooth® or NFC technology.
Page 126 1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the...
Page 127: Security Options For Messages
Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
Page 128 About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 129 > Continue. Download the certificate used to sign or encrypt a message If a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator.
Page 130 S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry® smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the certificate chain.
Page 131 S/MIME-protected message options Change your signing or encryption certificate Your BlackBerry® smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages.
Page 132 Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the signing and encryption option that was used for the last message.
Page 133 RIM Confidential and Proprietary Information - Approved Third Parties Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list that all recipients are known to support.
Page 134: Ibm Lotus Notes Native Encrypted Messages
The message might have been encrypted with an algorithm that isn't supported. • If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP®...
Page 135: Pgp Protected Messages
About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 136 Download the PGP key used to sign or encrypt a message If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP Universal Server automatically.
Page 137 Change your signing and encryption key Your BlackBerry® smartphone uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 138 Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the signing and encryption option that was used for the last message.
Page 139 RIM Confidential and Proprietary Information - Approved Third Parties Change the default message classification To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 140: I Can't Open An Attachment In An Encrypted Message
The message might have been encrypted with an algorithm that isn't supported. • If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop...
Page 141: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 142 Search for a file that is saved on your organization's network, 140 Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 143: Managing Files And Attachments
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon.
Page 144: View Tracked Changes In A Document
Hide a file or folder, 142 Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 145 RIM Confidential and Proprietary Information - Approved Third Parties To hide tracked changes, press the key > Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key >...
Page 146: Tips: Files
RIM Confidential and Proprietary Information - Approved Third Parties • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. • To view text only, click View Text. •...
Page 147: Troubleshooting: Files
Try the following actions: • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All.
Page 148 RIM Confidential and Proprietary Information - Approved Third Parties A question mark appears on a slide A question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide. 1. To download the slide, highlight the slide.
Page 149: Media
Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 150: Shuffle Or Repeat Songs
Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 151 Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 152: Rename Or Delete A Playlist
> Save. Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon.
Page 153: Turn Off Media Card Support
3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 154 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 155: Supported Audio And Video File Formats
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 156 Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again.
Page 157 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 158: Podcasts
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 159 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 160: Adjust The Volume
> Save. Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon.
Page 161 3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 162 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 163 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 164 Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again.
Page 165 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 166: Videos
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 167 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 168: Display Closed Captions In Videos
Keep backlighting on when you play a video, 166 Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 169 Improve sound quality for media files, 150 Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone.
Page 170 3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 171 To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 172 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 173 Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again.
Page 174 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 175: Video Camera
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 176 RIM Confidential and Proprietary Information - Approved Third Parties 3. To pause recording, click the pause icon. Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused. Related information Take a picture, 180 Turn on or off video lighting...
Page 177 > Save. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 178 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 179 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.
Page 180 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears...
Page 181 BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 182: Camera
RIM Confidential and Proprietary Information - Approved Third Parties Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Camera Camera icons These icons appear at the bottom of the screen in the camera.
Page 183: Change The Autofocus Setting
RIM Confidential and Proprietary Information - Approved Third Parties Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1.
Page 184 > Save. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 185 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 186 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 187 RIM Confidential and Proprietary Information - Approved Third Parties Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported. Type File format Audio • • •...
Page 188 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 189 BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 190: Pictures
Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a webpage.
Page 191 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 192: View Pictures As A Slide Show
Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a webpage.
Page 193 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > View by Date or View by Folder. Sort media files 1. Do one of the following: • To sort videos, on the Home screen, click the Media icon > Videos icon. •...
Page 194: Import Pictures To The Pictures Application
2. Click the Camera Pictures folder. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 195 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 196 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 197 Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again.
Page 198 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 199: Voice Notes
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 200 > Save. Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon.
Page 201 Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. 1. On the Home screen, click the Media icon.
Page 202 3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 203 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 204 RIM Confidential and Proprietary Information - Approved Third Parties Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported. Type File format Audio • • •...
Page 205 Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 206 BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 207: Ring Tones
• Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 208 Improve sound quality for media files, 150 Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone.
Page 209 3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 210 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 211 Troubleshooting: Ring tones Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the...
Page 212 BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 213: Media Storage
My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry® smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Page 214: About Compression
About file encryption File encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 215: Restore Smartphone Data From Your Media Card
Restore smartphone data from your media card To perform this task, mass storage mode must be turned off. If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone.
Page 216: Ring Tones, Sounds, And Alerts
Getting started: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of phone calls, messages, reminders, and browser content.
Page 217: How To: Ring Tones, Sounds, And Alerts
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.
Page 218: Add Or Delete A Custom Profile
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Page 219: Change Alarm Notification Options
BlackBerry® smartphone. Related information Silence the alarm, 258 Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.
Page 220: Personalize: Ring Tones, Sounds, And Alerts
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 221: Troubleshooting: Ring Tones, Sounds, And Alerts
• Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 222: Browser
About tabbed browsing With tabbed browsing, you can open multiple webpages on your BlackBerry® smartphone at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser.
Page 223: Turn On Browser Shortcuts
RIM Confidential and Proprietary Information - Approved Third Parties Open, close, or switch between tabs Do one of the following: • To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. • To open a new tab for a link on a web page, highlight the link. Press the key >...
Page 224: Close The Browser
RIM Confidential and Proprietary Information - Approved Third Parties Return to the home page To perform this task, you must have a home page set on your BlackBerry® device. 1. On a webpage, press the key. 2. Click Home. Move back or forward a webpage 1.
Page 225: Browser Bookmarks
RIM Confidential and Proprietary Information - Approved Third Parties Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. 1.
Page 226 RIM Confidential and Proprietary Information - Approved Third Parties Add a bookmark for a web page 1. On a web page, press the key > Add to Bookmarks. 2. In the Title field, type a name for the bookmark. 3. In the Folder field, click the folder that you want the bookmark to appear in. 4.
Page 227: Browser Options
> Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry® smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon.
Page 228: Stop Blocking Pop-Ups On Web Pages
Closing Browser on Escape checkbox. • To receive a prompt before your BlackBerry® smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.
Page 229: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry® smartphone sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
Page 230 Browser security options, 227 Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 231: Browser Push
Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® smartphone as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 232: Rss Feeds
4. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry® smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry®...
Page 233: Tips: Browser
RIM Confidential and Proprietary Information - Approved Third Parties Tips: Browser Turn on browser shortcuts 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, select the Enable Keyboard Shortcuts check box. 4.
Page 234: Personalize: Browser
3. In the Web Content section, change the Default Font Size field. 4. Press the key > Save. Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry® smartphone. Try the following actions: • Close a tab that you don't need.
Page 235 Receive a prompt before you close the browser or stream media from the Internet, 226 I cannot play a song or video on a web page Your BlackBerry® smartphone might not support the size or file format of the song or video file. Related information...
Page 236: Calendar
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 237: How To: Calendar
About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 238: Manage Data Synchronization Conflicts
• To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 239: Switch Calendars
3. Click a calendar. Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 240: Respond To A Meeting Invitation
Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 241: Conference Call Meetings
Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
Page 242 You can create a conference call meeting from your computer that your BlackBerry® smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.
Page 243: Calendar Options
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2.
Page 244: Tips: Calendar
3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry® smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon.
Page 245: Personalize: Calendar
RIM Confidential and Proprietary Information - Approved Third Parties Personalize: Calendar Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. •...
Page 246 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry® smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 247: Contacts
Copy contacts from your SIM card to your contact list, 19 Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 248: How To: Contacts
3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information...
Page 249 Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry® smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key >...
Page 250 RIM Confidential and Proprietary Information - Approved Third Parties Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 251: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 252: Synchronizing Contacts
About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry...
Page 253: Personal Distribution Lists
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password.
Page 254: Multiple Contact Lists
About multiple contact lists If your BlackBerry® smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
Page 255: Contact List Options
RIM Confidential and Proprietary Information - Approved Third Parties Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 256: Personalize: Contacts
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 257: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 258: Clock
RIM Confidential and Proprietary Information - Approved Third Parties Clock Getting started: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
Page 259: How To: Clock
RIM Confidential and Proprietary Information - Approved Third Parties How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
Page 260: Silence The Alarm
RIM Confidential and Proprietary Information - Approved Third Parties Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3.
Page 261: Turn On Bedside Clock Mode
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.
Page 262: Personalize: Clock
RIM Confidential and Proprietary Information - Approved Third Parties Personalize: Clock Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3.
Page 263 If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® smartphone. To update the time zone data, press key >...
Page 264: Tasks And Memos
RIM Confidential and Proprietary Information - Approved Third Parties Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1.
Page 265: Hide Completed Tasks
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 266 About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 267: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 268: Turn Off The Prompt That Appears Before You Delete Items
RIM Confidential and Proprietary Information - Approved Third Parties 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 269: Typing
RIM Confidential and Proprietary Information - Approved Third Parties Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Highlight, cut, copy, or paste text...
Page 270: About Typing Input Methods
The typing input method that you use determines how you type. For example, if you are using the predictive input method, your BlackBerry® device displays a list of suggested words as you type so that you do not have to type the entire word.
Page 271: Custom Dictionary
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® smartphone recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you're using the Arabic or Russian input methods, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 272: Word Substitution
Word Substitution entry, the text changes after you press the Space key. Your BlackBerry® smartphone has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution changes hte to the. You can create Word Substitution entries for your common typing mistakes or for abbreviations.
Page 273: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® smartphone to check spelling automatically before you send an email.
Page 274: Tips: Typing
RIM Confidential and Proprietary Information - Approved Third Parties 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key >...
Page 275: Personalize: Typing
RIM Confidential and Proprietary Information - Approved Third Parties Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad. Personalize: Typing Change the default currency symbol 1.
Page 276: Set The Trackpad Sensitivity
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® smartphone to check spelling automatically before you send an email.
Page 277: Troubleshooting: Typing
RIM Confidential and Proprietary Information - Approved Third Parties 4. Clear the Typing check box. 5. Change the Email field to Off. 6. Press the key > Save. Turn off Word Substitution 1. On the Home screen or in a folder, click the Options icon. 2.
Page 278: Keyboard
How to: Keyboard Change the default keyboard for portrait view You can set your BlackBerry® smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view. 1. On the Home screen or in a folder, click the Options icon.
Page 279: Troubleshooting: Keyboard
RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Key Tone check box. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
Page 280: Language
3. Press the key > Save. Add a display language You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
Page 281: Troubleshooting: Language
For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 282: Screen Display
• To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you are not touching your BlackBerry® smartphone, change the Backlight Timeout field.
Page 283: Organizing Applications On The Home Screen
RIM Confidential and Proprietary Information - Approved Third Parties Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden.
Page 284: Set The Touch Screen Sensitivity
4. Press the key > Save. When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Use grayscale or reverse contrast for the screen display 1.
Page 285: Personalize: Screen Display
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World™.
Page 286: Use Grayscale Or Reverse Contrast For The Screen Display
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World™.
Page 287: Troubleshooting: Display
The screen turns off When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 288: Gps Technology
Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® smartphone to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.
Page 289: Turn On Gps Technology
To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth® enabled GPS receiver.
Page 290: Troubleshooting: Gps Technology
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry® smartphone to open sky. If you are indoors, move close to a window.
Page 291: Compass
The Compass application is most accurate when you place your smartphone on a flat surface or hold it horizontally. To use this feature, your BlackBerry® smartphone must have an internal GPS receiver. If your smartphone does not have an internal GPS receiver, you can pair your smartphone with a Bluetooth®...
Page 292: Personalize: Compass
1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the key > Calibration. 3. Flip and tilt your BlackBerry® smartphone until it vibrates. Personalize: Compass Change options for the compass 1. On the Home screen or in the Applications folder, click the Compass icon.
Page 293: Maps
Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry® smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
Page 294 RIM Confidential and Proprietary Information - Approved Third Parties View an address on a map using a link When your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address.
Page 295: Get Directions
3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry® smartphone has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location.
Page 296: Set The Gps Receiver That You Use To Track Your Movement
> Clear Map. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth® enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon.
Page 297: Tips: Maps
RIM Confidential and Proprietary Information - Approved Third Parties Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options. 2.
Page 298: Troubleshooting: Maps
Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 299: Applications
Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry®...
Page 300: How To: Applications
How to: Applications Create a BlackBerry ID When you create a BlackBerry® ID, you can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your BlackBerry smartphone.
Page 301: Change Your Blackberry Id Information
Close an app so that it is not running in the background, 300 Delete an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator.
Page 302: Tips: Applications
About multitasking Your BlackBerry® smartphone supports multitasking, which allows you to run more than one app at a time. During a call, for example, you might want to switch to the calendar app to view your appointments or switch to the contacts app to look up a contact.
Page 303 Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.
Page 304: Troubleshooting: Applications
Verify that your smartphone has enough memory to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone. Try one of the following: •...
Page 305 • Reset your smartphone. • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. Error 200 This message appears when there is an error with the BlackBerry Device Software.
Page 306 If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to change options that will minimize the chance of this error message appearing again. For more information, contact your administrator.
Page 307 • Reset your smartphone. • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Page 308 Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 309: Blackberry Device Software
• your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a website, or using the BlackBerry® Desktop Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
Page 310: Update The Blackberry Device Software Over The Wireless Network
Update the BlackBerry Device Software from a website If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Page 311: Delete The Previous Version Of The Blackberry Device Software
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. If a BlackBerry® Device Software update is optional, you can hide the update on the Software Updates screen and hide the Wireless Update icon.
Page 312: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 313: Manage Connections
Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 314 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 315: Check The Status Of Network Connections And Services
RIM Confidential and Proprietary Information - Approved Third Parties For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone. Related information I can't connect to a GSM or UMTS network, 0 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital.
Page 316: Switch Wireless Networks Manually
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® smartphone uses these other wireless networks.
Page 317: Add A Wireless Network To The Preferred Wireless Network List
To perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry smartphone connects to networks based on the order that they appear in the preferred network list.
Page 318: Change The Connection Speed For The Wireless Network
3. Select the LED Coverage Indicator checkbox. 4. Press the key > Save. When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry®...
Page 319 Try the following actions: • If your BlackBerry® smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 320: Wi-Fi Technology
About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Page 321 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 322: Wireless Coverage Indicators
Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 323 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 324 About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Page 325: Prevent Your Smartphone From Connecting To A Saved Wi-Fi Network
• To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry® smartphone tries to connect to your saved networks, click Move. Click a new location.
Page 326 Turn on the prompt that appears for hotspots By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 327 RIM Confidential and Proprietary Information - Approved Third Parties These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.
Page 328: Uma Connection Settings
Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry®...
Page 329 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi® enabled BlackBerry® smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled...
Page 330 Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
Page 331 • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry smartphone to scan for available Wi-Fi networks. •...
Page 332: Bluetooth Technology
(a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 333: How To: Bluetooth Technology
Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
Page 334: Pair With A Bluetooth Enabled Device
(a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 335 Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
Page 336 You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.
Page 337: Bluetooth Technology Options
BlackBerry® Desktop Software so that you can synchronize your organizer data. Dial-Up Networking This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a (DUN) Bluetooth enabled computer that is running BlackBerry Desktop Software.
Page 338: Restrict Outgoing Calls
If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your smartphone, and phone services are accessible only through the car kit.
Page 339 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. In the Device Name field, type a name for your BlackBerry® smartphone. 5. Press the key > Save. Turn off Bluetooth connection notification 1.
Page 340: Troubleshooting: Bluetooth Technology
BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device.
Page 341: I Lose My Connection With A Bluetooth Enabled Car Kit
• Move your BlackBerry® smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
Page 342: Nfc Technology
Connect to or disconnect from a smart accessory Do one of the following: • To connect to a smart accessory, tap your BlackBerry® smartphone against the smart accessory. If necessary, click Pair with Bluetooth. • To disconnect from a smart accessory, tap your smartphone against the connected smart accessory.
Page 343: How To: Nfc Technology
Connect to or disconnect from a smart accessory Do one of the following: • To connect to a smart accessory, tap your BlackBerry® smartphone against the smart accessory. If necessary, click Pair with Bluetooth. • To disconnect from a smart accessory, tap your smartphone against the connected smart accessory.
Page 344 Create or change a smart poster You can create a new smart poster or change an existing smart poster on your BlackBerry® smartphone. When you create or change a smart poster, you can create or change the image, text, or web address that appears on your smart poster.
Page 345: Troubleshooting: Nfc Technology
NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
Page 346: Power And Battery
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry® smartphone to turn on and turn off automatically at specific times, press and hold the key.
Page 347: Check The Battery Power Level
Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off On the Home screen or in a folder, click the Options icon. Click automatically.
Page 348 RIM Confidential and Proprietary Information - Approved Third Parties If your smartphone has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.
Page 349: Memory And Media Cards
Your BlackBerry® smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. Turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon.
Page 350 About file encryption File encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 351: Tips: Memory And Media Cards
Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.
Page 352: Troubleshooting: Memory And Media Cards
The application memory on my smartphone is low When the application memory available on your BlackBerry® smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Page 353: Search
Change what happens when you type on the Home screen, 16 Search for an item using voice enabled search Voice enabled search might not be available in all languages. To complete this task, your BlackBerry® smartphone must be connected to the wireless network.
Page 354: Search For Messages
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry®...
Page 355: Do More With Your Message Search Results
RIM Confidential and Proprietary Information - Approved Third Parties Field Description Folder Change the folder that your device should search for messages Show Change the status of messages that your device should search for. Type Change the type of messages that your device should search for. Do more with your message search results 1.
Page 356: Tips: Search
RIM Confidential and Proprietary Information - Approved Third Parties Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 357: Troubleshooting: Search
I don't get any voice enabled search results Try one of the following: • Verify that your BlackBerry® smartphone has a strong connection to the wireless network. • Verify that the correct language is set for voice enabled search. Related information...
Page 358: Sim Card
RIM Confidential and Proprietary Information - Approved Third Parties SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. Getting started: SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card.
Page 359: Change Or Delete A Sim Card Contact
When you insert a new SIM card in your BlackBerry® smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server. In order to so, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server.
Page 360: Change The Display Name For A Phone Number
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code.
Page 361: Security
Getting started: Security Set a smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 362 RIM Confidential and Proprietary Information - Approved Third Parties About permissions for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry® smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth®...
Page 363: How To: Security
If your smartphone uses a BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well.
Page 364 RIM Confidential and Proprietary Information - Approved Third Parties Set a smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.
Page 365: Password Keeper
> Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
Page 366: Prevent Password Copying
RIM Confidential and Proprietary Information - Approved Third Parties You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols. Add, change, or delete a password in the Password Keeper On the Home screen or in the Applications folder, click the Password Keeper icon. •...
Page 367 About file encryption File encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 368 Set encryption strength If encryption of data that is stored on your BlackBerry® smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked.
Page 369: About Encryption Keys
If your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector, your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your smartphone.
Page 370: Certificate Basics
1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry® smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox.
Page 371 Download a certificate from a certificate authority To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 372 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry®...
Page 373 > Show All Certificates. Send a certificate When you send a certificate, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 374: Delete A Certificate
Status indicators for certificates Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
Page 375 • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers.
Page 376: Certificate Options
> Fetch Certificates. 4. Press the key > Options. 5. Clear the Prompt for Label checkbox. 6. Press the key > Save. When you add a certificate, your BlackBerry® smartphone uses the certificate subject as the name for the certificate.
Page 377: Pgp Keys
About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
Page 378 RIM Confidential and Proprietary Information - Approved Third Parties 6. Click a PGP key. 7. Click Add PGP Key to Key Store. Related information I can't download a PGP key from an LDAP-enabled server, 394 Download a personal PGP key from the PGP Universal Server 1.
Page 379 This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 380 RIM Confidential and Proprietary Information - Approved Third Parties Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® smartphone downloads from the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon.
Page 381 RIM Confidential and Proprietary Information - Approved Third Parties Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the PGP® Universal Server.
Page 382: Certificate Servers
6. Press the key > Save. When you add a PGP® key, your BlackBerry® smartphone uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1.
Page 383: Send Connection Information For A Certificate Server
> Delete. Key store About the key store The key store on your BlackBerry® smartphone might store the following items. To access these items in the key store, you must type a key store password. • Personal certificates (certificate and private key pairs) •...
Page 384: Change The Key Store Password
4. Press the key > Save. To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key store password. Add contacts to your Contacts application automatically when you add items to the key store 1.
Page 385: Change The Refresh Rate For Certificate Revocation Lists
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 386: Import A Certificate From A Smart Card
S/MIME-protected messages. Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry® smartphone and have the smart card password that you received with your smart card. 1. On the Home screen or in a folder, click the Options icon.
Page 387 Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 388: Vpn Settings
Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone.
Page 389 PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® smartphone. For more information, contact your administrator.
Page 390: Verify Security Software Manually
3. Click a software token > Specify PIN. Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® smartphone. The tests should run automatically after you restart your smartphone, but you can also verify security software manually.
Page 391 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 392 Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 393 Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth® technology or the media manager tool of the BlackBerry® Desktop Software.
Page 394: Tips: Security
Tips: Security Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 395: Troubleshooting: Security
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Page 396 If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired. I can't download a certificate If you changed the connection type that your BlackBerry® smartphone uses to connect to the LDAP-enabled server or DSML- enabled server, try switching to the default connection type.
Page 397: Service Books And Diagnostic Reports
If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Page 398: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 399: Synchronization
Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.
Page 400 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information...
Page 401 About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 402: Troubleshooting: Synchronization
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 403 If your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Page 404: Accessibility Options
RIM Confidential and Proprietary Information - Approved Third Parties Accessibility options Getting started: Accessibility About accessibility options BlackBerry® smartphones include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
Page 405: Audio And Phone Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 406: Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 407: Voice Dialing
You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry® smartphone, say this voice command to check your active phone number. "Check signal strength"...
Page 408: Typing Accessibility Options
• To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon.
Page 409: Calculator
Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard. Convert a measurement 1.
Page 410: Glossary
Compressed Multipurpose Internet Mail Extensions certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System...
Page 411 International Mobile Subscriber Identity Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.
Page 412 A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
Page 413 RIM Confidential and Proprietary Information - Approved Third Parties A public key is a key that people other than the certificate subject can use. BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 414 RIM Confidential and Proprietary Information - Approved Third Parties Triple DES Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 415: Legal Notice
RIM Confidential and Proprietary Information - Approved Third Parties Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 416 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 417 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software.
Page 418 HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Bold™ 9900 smartphone model number: RDE71UW, RDE72UW, RDV71UW, or RDV72UW...
Page 419 RIM Confidential and Proprietary Information - Approved Third Parties This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road...

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