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H ow l o n g i s t h e w a rr a n t y o n my m a c h i n e ?
This brief manual will answer the most commonly asked questions we receive for the Maytag product range. If this
does not answer your question, please phone our National After Sales Department on 1300 RICHARD (742 427).
Q:
How long is the Warranty on my machine?
Primus Washer and Dryer
Primus Ironer
Maytag Commercial
Ghidini Finishing Equipment
Reconditioned Equipment
1.
All warranty claims are at the discretion of Richard Jay Laundry Equipment Pty Ltd.
2.
The customer is not authorized to arrange repair work. All warranty claims must be directed to Richard Jay Laundry
Equipment Pty Ltd.
3.
Where repair work is required for items located outside the metropolitan area the customer is responsible for all travel
and freight costs incurred to repair the items.
4.
The company's liability ceases if the equipment is repaired or interfered with by any person other than those authorized
by Richard Jay Laundry Equipment Pty Ltd. All warranty work is to be carried out by authorized persons only.
5.
Warranty will not be covered for faults caused by the incorrect installation of machinery. All machinery must be installed
in accordance with the manufacturers recommendations.
6.
Warranty will only be provided for faults caused by normal wear and tear for the specified period of time from date of
purchase.
7.
Warranty will not be provided for any faults caused by damage (other than normal wear and tear) including vandalism,
acts of malicious damage, misuse and lack of maintenance.
8.
Warranty will not be honoured unless full payment for equipment has been received.
9.
All warranty repair work will be carried out during normal working hours. Any work outside of normal hours will result in
the associated costs being born by the customer.
10.
Coin jams are not covered by warranty.
11.
Pump blockages are not covered by warranty.
12.
Failure to carry out preventative maintenance in accordance with manufacturer's specifications could result in warranty
being void.
13.
Consumable items including (but not limited to) the following are not covered by warranty:
Lint screens
Gasket and washers
Rubber Parts (eg. door seals, belts etc)
14.
Warranty will not be provided for any faults to machinery caused by chemical damage due to spillage, incorrect
installation or misuse.
15.
Reprogramming, change of price or any variations to the microprocessor is excluded from the warranty.
16.
Faults caused by power, water or gas interruptions are not covered by warranty.
For all your warranty, service and spare parts please contact the Richard Jay After Sales Department
Email:
service@richardjay.com.au
12 Months Labour*
6 Months Labour*
12 Months Labour*
6 Months Labour*
1 Months Parts and Labour*
* All warranty is subject to the following conditions:
Ironer Covers
Drain valve seals
Phone
1300 RICHARD (742 427)
Email
service@richardjay.com.au
Web
www.richardjay.com.au
Web:
Roller ribbons
Water heating elements
Fax
1300 664 717
or
spareparts@richardjay.com.au
Page 9
www.richardjay.com.au
36 Months Parts*
12 Months Parts*
60 Months Parts*
12 Months Parts*
Steam
inlet
valves
Water
inlet
valves
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