Part B - Motorola Vip 1910 In The Service For Viatv; First Start-Up Of The Set-Top Box; Puk; Pin Of The Parent Lock (Security Pin) - Motorola VIP 1910 Installation Instructions And Manual

PART B – Motorola VIP 1910 in the service for viaTV

5 First start-up of the set-top box

Upon the very first start-up of the set-top box, you will be asked to enter the PUK and the PIN codes.
Depending on the model of the set-top box, you may also be asked to set the initial language for
the broadcast TV programs (soundtrack and subtitles), on condition that the respective program
is broadcast in two languages.

5.1 PUK

The PUK refers to a numerical code, which you will receive in the Welcome Letter and which activates
this service. Connect and switch on the set-top box as it was described above, and upon its start (the
screen with colored little squares), you will be asked to enter the PUK code.

5.2 PIN of the parent lock (security PIN)

Primarily, it serves for access to contents not available for children, which has already been locked by
the provider using this PIN. Please, note that if the set-top box is used in a household, in which
minors live, it is necessary not to unlock this lock permanently and not to unlock the channel, to
which the lock is applied, only in case you are present and you can make sure that such minors
are not present.
In addition, it is possible to lock any other TV channel on a temporary basis, such as the channel for
children, as a disciplinary action in case of naughty children. More information on the subject in
the section concerning the Portal –> Settings -> TV channels.
This PIN is required in case of a change in the positions of the channels as well, e.g. you do not wish
to have TV Nova on the position No. 5 but right on the position No. 1., etc. More information on the
subject in the section concerning the Portal –> Settings -> TV channels.
This code is selected by you, in the scope of 4 to n digits. You enter the code twice, for the second time
for confirmation that no typing error occurred. The code as such shall be protected against misuse.
This PIN code may be changed in the course of the service use. More information on the subject in the
section concerning the Portal –> Settings -> Restricted content -> Parental PIN change

5.3 Purchase PIN

This PIN code is used in a similar manner as when using a credit card. In case of viaTV, it is used for the
purpose of ordering additional TV channels or the whole program packages in so-called Self care.
Further, it can be used for renting movies in a virtual video rental (VoD – Video on Demand) of for getting
access into various archives. The use of such services is upon your choice, of course, nevertheless, as
early as now, it is necessary to enter this code, again in the scope of 4 to x digits fully at your discretion
(you are the person performing the selection).
You enter the code twice, for the second time for confirmation that no typing error occurred. The code
as such shall be protected against misuse (e.g. from your kids :-)
This PIN code may be changed in the course of the service use as well. More information on the subject
in the section concerning the Portal –> Setting -> Change in the PIN code.

5.4 I have forgotten the PIN, what shall I do?

Do not hesitate to contact our Contact Centre (the contact details are provided at the end of this
publication). For the purpose of your authorization, you will need the Welcome Letter where your
customer number is provided together with other information, in relation to which you may contact our
Contact Centre for advice (to prevent possible misuse). Subsequently, your PIN will be deleted and you
will be able to enter it again.
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