Table Of Contents - HP Compaq Troubleshooting Manual

1 Help Is Available
Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Finding the Help You Need . . . . . . . . . . . . . . . . . . . . . . . 1-6
2 Problems and Solutions
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Battery and Power Problems . . . . . . . . . . . . . . . . . . . . . . 2-3
Troubleshooting
Is the Notebook Receiving Adequate Power? . . . . . . 1-2
Is the Notebook Turned On? . . . . . . . . . . . . . . . . . . . 1-2
Is the Notebook Overheated? . . . . . . . . . . . . . . . . . . 1-3
Is the System Unresponsive?. . . . . . . . . . . . . . . . . . . 1-3
Is an External Device Not Working?. . . . . . . . . . . . . 1-4
Is Software Functioning Abnormally? . . . . . . . . . . . 1-4
Help from Your Notebook. . . . . . . . . . . . . . . . . . . . . 1-6
Help from Documentation . . . . . . . . . . . . . . . . . . . . . 1-6
Help from the World Wide Web . . . . . . . . . . . . . . . . 1-7
Help by Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Help from a Service Provider . . . . . . . . . . . . . . . . . . 1-9
Sound is not audible . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Sound does not record . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Notebook does not turn on. . . . . . . . . . . . . . . . . . . . . 2-3
Notebook turns off unexpectedly . . . . . . . . . . . . . . . 2-3
Indicators are displaying a low-battery condition . . . 2-4
Battery pack does not charge. . . . . . . . . . . . . . . . . . . 2-5
Battery pack is warm after charging . . . . . . . . . . . . . 2-5
Contents
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