Problems, Equipment Care And Service - Hasselblad H5D User Manual

PROBLEMS, EQUIPMENT CARE & SERVICE
The H5D is a very sophisticated camera that relies on much information
being passed and processed to and from each modular back to produce
the correct behavior. It is therefore essential that reasonable care is tak-
en in attaching, detaching and storing the viewfinder, lenses, extension
tubes, etc to ensure that the databus connections are not damaged or
soiled in any way. Also when lifting or handling the camera try to always
use the grip or strap and avoid holding the camera just by the sensor
unitor viewfinder.
Warning messages are normally easily addressed and remedied but 'Er-
ror' messages require further attention as they denote a fault, temporary
or otherwise. You should methodically investigate the situation to see
for example whether the recent attachment of an accessory has coin-
cided with the appearance of an error message. Standard procedure is
to detach and re-attach the viewfinder, lens etc ensuring that they are
positioned firmly and correctly to see whether the problem disappears.
Failing that, removal of the battery grip for about ten seconds or so will
reset the camera's processors. Persistent error messages might well sig-
nify a more complex problem and you are advised to contact your near-
est Hasselblad Authorized Service Center for advice. You may receive a
feedback report on either the grip display or the capture back display.
Please note this message carefully as it can facilitate support response
greatly, as well as improve on firmware updates . As well as the error mes-
sage, a description of the camera's behavior and an account of what ac-
tion you were trying to take when it happened could be also beneficial.
Also, please remember that if a hardware check is to be made, the Center
will almost certainly want to inspect all of the items that were involved
when the error message first appeared.
In certain situations, it is possible that the camera can be affected by a
discharge of static electricity particularly if the area around the control
buttons on the grip comes into contact with a conductive cord or mate-
rial that is connected to earth, directly or indirectly (a lighting stand, for
example). This might temporarily deactivate the camera though it does
not cause any damage. Press the red ON.OFF button on the grip again to
reactivate the camera.
If a problem does occur you are advised not to attempt any repairs your-
self. Some service operations require very sophisticated instruments to
check, measure and adjust and there is a real danger of creating more
problems than solving them if such attempts are made in any other way.
EQUIPMENT CARE
A Hasselblad camera is designed to withstand the rigors of professional
use in most environments. To avoid the possibility of damage however,
it should be protected from harsh conditions and in particular avoid oil
fumes, steam, humid conditions and dust.
Extremes of temperature: High temperatures can have an adverse ef-
fect equipment. Avoid frequent and severe temperature changes and be
particularly careful in humid environments. If entering damp or humid
conditions from dry and cold conditions, seal all equipment in a plastic
bag or similar first before entering and then wait until the equipment has
acclimatized to the new temperature before removing. Failure to do so
can cause condensation internally as well as externally which can lead to
problems particularly in regard to sensor units. Try to ensure the environ-
ment or conditions are as dry as possible when storing.
Dust and grit: Take care to prevent dust and grit from getting into your
equipment. In coastal areas take measures to protect your equipment
from sand and salt water spray. Dust on the lens glass and focusing
screen can be removed with a blower brush or very soft lens brush if
necessary. Smears on the lens glass should be treated with great caution.
In some cases they may be removed with a high quality lens cleaning
solution on a tissue but be careful not to scratch the lens or touch any
of the glass surfaces with your fingers. If in any doubt, do not attempt
to clean lens glass surfaces yourself but allow a Hasselblad Authorized
Service Center to treat them.
Impact: Your equipment can be damaged by severe physical shocks so
practical protective precautions should be taken. Some form of protec-
tive case or camera bag is advised for transportation.
Loss: Hasselblad equipment is much sought after and you should take
obvious steps to prevent theft. Never leave it visible in an unattended
car, for example. Separate and specific camera insurance cover should be
con sidered by professional users.
SERVICE
Return your equipment to a service centre for occasional checking and
preventive maintenance to ensure optimal reliability. You can easily keep
a check on service intervals by looking under 'Info' in the menu. If your
camera is used constantly and intensively, regular periodic check-ups
are recommended at one of the Hasselblad Authorized Service Centers.
They have the expert staff and specialised equipment necessary to en-
sure that your equipment remains in perfect working order.
CAUTION
• Keep all equipment and accessories out of the reach of small
children.
• Do not place heavy objects on the equipment.
• Do not use the batteries except as specified.
• Use only the batteries specified for use with the camera.
• Remove the batteries when cleaning the camera or if you intend
to leave the camera unused for a long period.
• If you use spare (standard or rechargeable) battery packs be par-
ticularly careful to use the supplied protective cap when stor-
ing. There is a potential fire risk if the contacts are short circuited
across a conductive object (such as keys in a pocket, for example).
• Take particular care when working with strobe / studio flash units
to prevent damage to equipment and personal injury.
• Do not attempt to open the sensor unit.
• Keep the sensor unit and all other computer equipment away
from moisture. If the sensor unit becomes wet, disconnect from
power and allow it to dry before attempting to operate again.
• Never cover the ventilation openings on the sensor back.
• Always replace the protective CCD/filter cover when the sensor
unitis not connected to the camera.
• Never try to remove the glass IR filter from the front of the CCD;
this will probably ruin the CCD. If dust manages to get between
the CCD and IR filter, please contact your Hasselblad dealer for
assistance.
Disposal of Waste Equipment by Users in Private Households in the
European Union
This symbol on the product or on its packaging indicates that
this product must not be disposed of with your other house-
hold waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the
recycling of waste electrical and electronic equipment. The separate
collection and recycling of your waste equipment at the time of dispos-
al will help to conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment. For more
information about where you can dispose of your waste equipment for
recycling, please contact your local city office, your household waste
disposal service or the retailer where you purchased the product.
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