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Equipment Exchanges
If you would like to exchange your purchase for another item, you have two options. You can
simply purchase the item you want, and send the item you don't want back for refund within
30 days of the original purchase (don't forget to fill out the back of this card and include it
with your return). We will refund your credit card after we receive the item. Or, you can send
your product back as an exchange, and indicate the product you would like on the return
card. We will adjust your credit card accordingly and ship you the new item. Replacement
products are shipped to you as soon as possible, typically within 3-5 days provided the
replacement item is in stock.
Defective Equipment Exchanges
In the uncommon event of receiving a defective product, call us right away and we will ship
out a replacement product to you at no cost as soon as possible, typically within 3-5 days
provided the replacement item is in stock. You will receive the replacement item along with
a return shipping label and a card to include with the defective item to return to HeadRoom.
Important: Fill in your name and original invoice number of your order on the card and
return the item to HeadRoom within 2 weeks. If we have not received the product after 2
weeks (allowing shipping time) we will charge your credit card the amount of the defective
item. Please understand that we enforce this policy as an incentive for customers to get
defective equipment back to us as soon as possible.
Shipping Products back to HeadRoom
Please ship the product back in the original shipping box (or another that is comparable);
please don't send headphones back in JUST the headphone box, as it's a sure bet that they
will no longer be in "as-new" condition when we receive them! We HIGHLY recommend that
you ship returns using an insured and "signature required" delivery method—we can't be
responsible for lost or damaged packages. Finally, don't forget to include this completed
card and WRITE YOUR NAME on the outside of the box!
Return Products to:
2020 Gilkerson Drive
Product Exchanges & Shipping
HeadRoom
Bozeman, MT
59715
Contact Us:
www.headphone.com
Toll Free: 800-828-8184
Phone:
406-587-9466
Fax:
406-587-9484
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