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HeadRoom Product Guaranty & Warranty
HeadRoom 30 Day Guaranty
Unless specifically stated otherwise, all HeadRoom purchases come with a 30-day satisfac-
tion guaranty in order to give you the opportunity to evaluate your purchases. We're happy
to provide you with the opportunity to refund or exchange your product, but to keep costs
down we do have a few conditions.
Products must be returned to us within 30 days of the date you receive the product. So
make sure you try your purchase out right away! Products must be in "as-new" condition.
This means that they're in pristine cosmetic condition, functioning perfectly, and include
ALL materials (plastic bags, warranty cards, tie wraps, etc). In other words, please send
products back exactly as you received them. If a product is returned within the 30-day return
period, but is not in "as-new" condition, we will charge you a 15% restocking fee plus any
labor and materials required to return the product to "as-new" condition. Sorry, but after
your 30 day trial, products are no longer exchangeable or refundable
If you're having trouble with a headphone amp or system, please contact us first to trouble-
shoot the problem. You can email Sales, (sales@headphone.com) or call 800.828.8184. If
we can fix it while you've still got the product, everyone's happy!
HeadRoom Manufactured Products under warranty:
The HeadRoom BitHead and Total BitHead amps are warrantied for two years. If anytime
within the first two years of your purchase you have a problem with your BitHead or Total
BitHead, you can return it for repairs under the terms of our 30 Day Guaranty.
HeadRoom is the only authorized service center for HeadRoom products, either in or out of
warranty. If a unit is under warranty, there is no cost for the repair labor, parts, or shipping
from HeadRoom back to you (i.e., You're responsible for paying the shipping charges to get
the product to us).
Out of warranty repairs & Upgrades
Non warranty repairs are assessed at an hourly rate of $50 per hour plus parts, and are only
conducted on HeadRoom products. If the cost of the repair is over $100, we will call you with
an estimate. If you have an older HeadRoom amp that is out of production, we may not be
able to repair the amp, however please contact us and we will let you know if we are able to.
Upgrades are typically set on a flat fee calculated by labor and parts costs. When we receive
the equipment, we will initiate repairs and upgrades within 1-2 weeks and return the unit to
you. The customer pays for shipping to HeadRoom and we pay for return shipping.
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