Educate The Customer - KVH Industries M5 Installation Manual

Educate the Customer

17
The installation process is complete!
Before you leave the vessel, test the system to
verify the antenna works properly. Then give the
Customer Welcome Kit to the customer and
explain how to use the system. Also be sure the
customer understands the following:
• Keep the radome installed on the antenna at
all times. The radome protects the antenna's
moving parts from wind, rain, and debris.
WARNING
It is dangerous to watch TV while piloting a
vessel. While under way, the system is
intended for passenger entertainment only.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and onboard equipment (see Figure 37).
• Heavy rain or snow may temporarily
interrupt reception.
• Clean the antenna regularly. Dirt buildup on
the radome can affect reception.
• The vessel must be located within the
selected satellite's coverage area to receive its
satellite TV signals. To view satellite coverage
maps, visit www.kvh.com/footprint.
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit www.kvh.com/register
Product Registration Form for details.
• You need to activate the receiver for the
desired satellite TV service before the
receiver can decode satellite signals. KVH can
help activate a DIRECTV or DISH receiver;
just call KVH's Activation Department at
1-866-551-8004 for DIRECTV or
1-866-399-8509 for DISH.
• Refer to the User's Guide for complete
operation instructions and troubleshooting
information.
Figure 37: Example of Satellite Blockage
or refer to the
rac T ision V
21