Educate The Customer - KVH Industries TracVision M5 Installation Manual

Educate the Customer

18
The installation process is complete!
Before you depart the vessel, test the system to
verify the antenna works properly. Then give the
Customer Welcome Kit to the customer and
explain how to use the system. Also be sure the
customer understands the following:
• Keep the radome installed on the antenna at
all times. The radome protects the antenna's
moving parts from wind, rain, and debris.
It is dangerous to watch TV while piloting a
vessel. The TracVision system is intended as
a passenger entertainment product only.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and onboard equipment (see Figure 40).
• Heavy rain or snow may temporarily
interrupt reception.
• Clean the antenna regularly. Dirt buildup on
the radome can affect reception.
• The vessel must be located within the
selected satellite's coverage area to receive its
satellite TV signals. To view satellite coverage
maps, visit www.kvh.com/footprint.
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit www.kvh.com/register
Product Registration Form for details.
• You need to activate the receiver for the
desired satellite TV service before the
receiver can decode satellite signals. KVH can
help you activate a DIRECTV receiver; just
call KVH's Activation Department at
1-888-584-4163 (Mon.-Fri., 8:30 am - 5 pm ET)
• Refer to the User's Guide for complete
operation instructions and troubleshooting
information.
20
WARNING
or refer to the
Figure 40: Example of Satellite Blockage
rac T ision V