Troubleshooting; Warranty - Drive PowerStroll Owner's Handbook Manual

TroubleShooting

Wheelchair does not move when trigger is pressed.
Possible Solutions:
• Check the PowerStroll is switched on.
• Check the battery is fully charged.
• Check the connection between the battery and
motor is correct.
• Check the wheelchair brakes are not applied.
• Check the drive wheel is in contact with the
ground.
Wheelchair is difficult to push manually.
Possible Solutions:
• Check the wheelchair brakes are not applied.
• Remove PowerStroll.
The PowerStroll is too fast / slow.
• Try varying the speed with speed dial.
• Try recharging the batteries (if too slow).
• Check the wheelchair brakes are not applied.

Warranty

To improve the safety and lifespan of your
PowerStroll, it is recommended that you have it
serviced on a regular basis. Recommended
Service Schedules for PowerStrolls are available
to service agents.
There is a comprehensive twelve-month
warranty from the date on which your new
PowerStroll is delivered. The warranty covers
the PowerStroll for replacement parts during
this period. For more detail, please see the
warranty conditions below:
1. Any work or replacement part
installation must be carried out by an
authorised Drive Medical dealer /
service agent.
2. To apply the warranty should your
PowerStroll require attention please
contact the outlet from which you
purchased the PowerStroll.
3. Should any part of the PowerStroll
require repair or full or part
replacement, as a result of a
manufacturing or material defect within
PowerStroll Owner's Handbook
the warranty period, parts will be
supplied free of charge.
Note: The guarantee is not transferable.
4. Any repaired or replaced parts will be
covered by the balance of the warranty
period on the PowerStroll.
5. Parts replaced after the original warranty
has expired will be covered by a three-
month warranty.
6. Consumable items supplied will not
generally be covered during the normal
warranty period unless such items require
repair or replacement clearly as a direct
result of a manufacturing or material
defect. Such items include (among others):
upholstery and tyres.
7. The above warranty conditions apply to a
brand new PowerStrolls. Ex-demonstration
PowerStrolls supplied directly by Drive
Medical carry a six-month warranty period.
If you are unsure whether your PowerStroll
is covered contact your dealer.
8. Under normal circumstances, no
responsibility will be accepted where the
PowerStroll has required assistance as a
direct result of:
a. the PowerStroll part not having been
maintained in accordance with the
manufacturers recommendations
b. failure to use the manufacturer's
specified parts
c. the PowerStroll or part having been
damaged due to neglect, accident or
improper use
d. the PowerStroll or part having been
altered from the manufacturer's
specification or repairs having been
attempted before the dealer is notified
In the event of your PowerStroll requiring
attention, please contact your service agent /
dealer and give all relevant details so
they can act quickly.
The manufacturer reserves the right to alter
without notice any weights, measurements or
other technical data shown in this manual. All
figures, measurements and capacities shown
in this manual are approximate and do not
constitute specifications.
Page 7 of 8 Part Code: Z24000