Call Recording; Call Pick-Up; Direct Extension - Iwatsu enterprise cs Quick Reference Manual

Call Divert (ECS only)
When a call is ringing at your station and your station
is idle, off hook, or on a call, you can send that call
immediately to your Call Forward No Answer
Destination.
• Press your [MBOX] key.
Note: Call Divert is not supported for ACD Calls.

Call Pick-Up

Internal Group
You may answer calls ringing at extension's in your
pick-up group.
When you hear a call ringing at another extension:
• Lift receiver.
• Press [FEAT] and dial 3+1.
or
• Press the [GROUP CALL PICK-UP] key (if
assigned).
• The incoming call is connected to your extension.

Direct Extension

You may also answer an incoming call at another
extension:
• Lift the receiver.
• Press the [FEAT] key and dial 3+3.
or
• Press the [DIRECT CALL PICK-UP] key.
• Dial the number of the extension where the call is
ringing.
• The incoming call is connected to your extension.

Call Recording

You can record a call to voice mail by following the
procedures listed below:
Important: Use of this feature may be prohibited by
state law.
To start recording a call to voice mail
While on an ICM, outside line, or conference call:
• Press the [RECORD] key.
• Your call will begin recording to voice mail.
Note: A four-party conference call cannot be
recorded.
To stop recording a call to voice mail
While recording a call with the [RECORD] key lit:
• Press the [RECORD] key or hang up.
To play a recorded call:
• Follow the same procedure for playing a voice mail
message.
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