Program; Scheduling Service; Appointments; Courtesy Transportation - GMC 2011 Sierra Denali Owner's Manual

13-8 Customer Information

Scheduling Service

Appointments

When your vehicle requires
warranty service, contact
your dealer and request an
appointment. By scheduling a
service appointment and advising
your service consultant of your
transportation needs, your dealer
can help minimize your
inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.

Courtesy Transportation

Program

To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper to Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing your inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled Warranty and Owner
Assistance Information furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may
provide shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer's area.