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Installation Manual
KX-TVS120
KX-TVS220
KX-TVS320
Panasonic KX-TVS120, KXTVS120, TVS120, KX-TVS220, KXTVS220, TVS220, KX-TVS320, KXTVS320, TVS320
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS120/KX-TVS220/KX-TVS320.
Please read this manual before installing, customizing, or operating the Voice Processing System.
Voice Processing System
Subscriber's Guide
www.voicesonic.com
Phone: 877-289-2829
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Table of Contents
Related Manuals for Panasonic KX-TVS120
Summary of Contents for Panasonic KX-TVS120
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Page 1: Voice Processing System
KX-TVS320 Voice Processing System Subscriber's Guide Panasonic KX-TVS120, KXTVS120, TVS120, KX-TVS220, KXTVS220, TVS220, KX-TVS320, KXTVS320, TVS320 Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS120/KX-TVS220/KX-TVS320. Please read this manual before installing, customizing, or operating the Voice Processing System. - Page 2 Thank you for purchasing the Panasonic Model Voice Processing System. The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice communications and increase your productivity through the use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you can: •...
- Page 3 Introduction Structure of the Manual This manual consists of the following sections: Section 1 Mailbox Setup Describes the procedures for customizing your mailbox. Section 2 Receiving Messages Explains how to access and manage received messages. Section 3 Sending Messages Tells you how to send messages, including recording and delivery. Section 4 Special Features Describes how to set up the special features for your mailbox.
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Page 4: Table Of Contents
Table of Contents Table of Contents 1 Mailbox Setup 1.1 Logging in to Your Mailbox ..................8 1.2 Recording Personal Greetings ................9 1.3 Setting, Changing and Clearing Your Password..........11 1.4 Recording Your Name..................... 12 1.5 Service Access Commands ................... 13 2 Receiving Messages 2.1 Receiving Messages .................... - Page 5 Table of Contents 4.9 Interview Mailbox.....................41 4.10 Recording Personal Greetings for Caller ID............42 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID ....43 4.12 Personal Caller Name Announcement..............45 4.13 Live Call Screening....................47 4.14 Recording a Two-Way Conversation..............48 4.15 Setting Telephone Numbers for Call Forwarding to CO ........49 4.16 Remote Call Forwarding Set.................50 Appendix Quick Reference .......................54...
- Page 6 Table of Contents Subscriber's Guide...
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Page 7: Mailbox Setup
Mailbox Setup Section 1 Mailbox Setup Subscriber's Guide... -
Page 8: Logging In To Your Mailbox
Mailbox Setup 1.1 Logging in to Your Mailbox Before you access Subscriber Services, you must first open your mailbox. FROM YOUR EXTENSION Extn. No. of VPS FROM ANOTHER EXTENSION Enter the extension Off-hook . number of the VPS. FROM YOUR EXTENSION (When the Direct Mailbox Access is enabled) To receive a message IF YOU HAVE SET YOUR PASSWORD... -
Page 9: Recording Personal Greetings
Mailbox Setup 1.2 Recording Personal Greetings After reaching your mailbox, callers will hear your personal greeting message(s). You can record 3 kinds of personal greetings: No Answer Greeting, Busy Greeting, and After Hours Greeting. The VPS plays the appropriate message for each call. Personal greeting messages are always followed by a tone and a chance to leave a message. - Page 10 Mailbox Setup • Recording a Caller ID Greeting is available only when your COS parameter is enabled. To record a Caller ID Greeting, see 4.10 Recording Personal Greetings for Caller ID. • Be sure to exit from the menu AFTER the greeting is accepted. Otherwise the greeting will not be stored.
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Page 11: Setting, Changing And Clearing Your Password
Mailbox Setup 1.3 Setting, Changing and Clearing Your Password The VPS provides the option of assigning a password to your mailbox to protect the messages stored there from unauthorized access. A password should be no longer than 10 digits (using the keys 0-9). -
Page 12: Recording Your Name
Mailbox Setup 1.4 Recording Your Name The recording of your name informs callers that they have reached the correct mailbox (for example, when transferring a message to a subscriber, they will hear the subscriber’s name). In addition, if a caller does not know the mailbox number, she may specify the mailbox by entering the first 3 or 4 letters of the owner's name. -
Page 13: Service Access Commands
Mailbox Setup 1.5 Service Access Commands Before routinely using the VPS, you should familiarize yourself with the Service Access Commands shown in the Appendix. The most important ones are the following: #6 — pressing this during system prompts activates Voice Mail Service. You can record a message after entering a mailbox number at the prompt. - Page 14 Mailbox Setup Subscriber's Guide...
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Page 15: Receiving Messages
Receiving Messages Section 2 Receiving Messages Subscriber's Guide... -
Page 16: Receiving Messages
Receiving Messages 2.1 Receiving Messages The VPS plays both the new and saved messages that are in your mailbox along with the date, time, and sender information pertaining to each message. To repeat the message Subscriber’s Main Menu To replay the previous message Log into your Press 1. -
Page 17: Replying To Messages
Receiving Messages 2.2 Replying to Messages This feature allows you to reply to messages that have been sent by other subscribers through their mailboxes. • You can reply only to messages that were transferred to you, or originated as "Delivering Message to Other Subscribers". TO RECORD A MESSAGE Subscriber’s Main Menu... -
Page 18: Message Transfer
Receiving Messages 2.3 Message Transfer This function allows you to transfer messages to other mailboxes. • If the message is assigned as private, it cannot be transferred to other mailboxes. OPTION 1: Enter the mailbox Subscriber's by NUMBER. Main Menu OPTION 2: Enter the mailbox Log into your mailbox. -
Page 19: Accessing Your Mailbox From An Outside Telephone
Receiving Messages 2.4 Accessing Your Mailbox from an Outside Telephone Follow this procedure to check your messages remotely. • It may be possible for you to choose another language for Subscriber Service prompts. If you are interested in this option, please contact your System Administrator. Mailbox No. - Page 20 Receiving Messages Subscriber's Guide...
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Page 21: Sending Messages
Sending Messages Section 3 Sending Messages Subscriber's Guide... -
Page 22: Delivering Messages To Other Subscribers
Sending Messages 3.1 Delivering Messages to Other Subscribers Use this feature to send the same message to several other subscribers. OPTION 1: Enter the mailbox by NUMBER Subscriber's Main Menu OPTION 2: Enter the mailbox by NAME Log into your mailbox. Press 2. - Page 23 Sending Messages TO RECORD A MESSAGE TO SET DELIVERY TIME AND/OR PRIVATE STATUS Record a message. Press 1 Press 2 to FOR IMMEDIATE DELIVERY to end accept the recording. message. TO SET DELIVERY TIME AND/OR PRIVATE STATUS TO SET DELIVERY TIME For example: Delivery Time 5:00 is entered as [5] and [#].
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Page 24: Checking Mailbox Distribution
Sending Messages 3.2 Checking Mailbox Distribution This function allows you to check the status of messages, which you have recorded in your mailbox, for delivery to other mailboxes. • You can check the delivery status of up to 84 message transmissions. IF THE MESSAGE HAS NOT BEEN RECEIVED Subscriber's... -
Page 25: Setting Up An External Message Delivery List
Sending Messages 3.3 Setting up an External Message Delivery List Setting up an External Message Delivery List lets you send the same message to several outside parties and/or extensions with a single operation. Up to 2 lists can be maintained at the same time, and each list can contain up to 8 members. -
Page 26: Sending External Delivery Messages
Sending Messages 3.4 Sending External Delivery Messages Use this feature to record and send external delivery messages. • The System Administrator or the System Manager must authorize this feature before it can be used. • Moreover, External Message Delivery has various limits (retry times, message length, max. - Page 27 • Important Note: When the VPS calls to an outside line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333# Please contact your System Administrator for more explanation.
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Page 28: Receiving External Delivery Messages
Sending Messages 3.5 Receiving External Delivery Messages Use this feature to receive External Delivery Messages. IF NEEDED 4-digit Password Pick up a call Press 1 to Enter the Press #. Press On-hook. receive the password that the from the VPS. end the call. -
Page 29: Replying To External Delivery Messages
Sending Messages 3.6 Replying to External Delivery Messages Use this feature to reply to External Delivery Messages. IF NEEDED 4-digit Password Pick up a call Press 1 to receive Enter the password Press #. the message. that the sender assigned. from the VPS. -
Page 30: Checking And Setting External Message Delivery Status
Sending Messages 3.7 Checking and Setting External Message Delivery Status After recording external delivery messages, you can check the delivery schedule or review the specified recipients. You can only check the delivery status (to, if you wish, cancel delivery or change the delivery time and date) of messages that have not yet been delivered. -
Page 31: Special Features
Special Features Section 4 Special Features Subscriber's Guide... -
Page 32: Call Transfer Status
Press 4. Press 1. Follow the prompts On-hook. mailbox. according to your needs. • The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in Glossary). Subscriber's Guide... -
Page 33: Covering Extension
Special Features 4.2 Covering Extension The caller goes to the covering extension in 3 ways: • One way is via the Automated Attendant Service when the Incomplete Call Handling Status has enabled Covering Extension Transfer Status (see 4.3 Incomplete Call Handling Status). -
Page 34: Incomplete Call Handling Status
Automated Attendant Service Status Follow the prompts according to your needs. Make your selection. On-hook. • The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in Glossary). Subscriber's Guide... -
Page 35: Message Reception Mode
Special Features 4.4 Message Reception Mode Use this feature to direct callers to either your regular or interview mailbox. This mode is effective for: (1) Incomplete Call Handling Service (when the subscriber's line is busy, or she cannot take the call, or when she has enabled Call Blocking), and (2) when the transfer destination of calls is set to a Logical Extension. -
Page 36: Personal Group Distribution Lists
Special Features 4.5 Personal Group Distribution Lists Use the Personal Group Distribution List to send the same message to several mailboxes in a single operation. Up to 4 lists can be maintained with each list containing up to 20 mailbox members. -
Page 37: Deleting Group Distribution Members
Special Features 4.6 Deleting Group Distribution Members Use this feature to delete group members from a Group Distribution List. You can delete the members individually or altogether. Subscriber’s Group No. Main Menu Log into your Press 5. Press 4. Enter the group Press 3 to delete mailbox. -
Page 38: Deleting Group Distribution List Names
Special Features 4.7 Deleting Group Distribution List Names Use this feature to delete a group distribution list name. Subscriber’s Group No. Main Menu Log into your mailbox. Press 5. Press 4. Enter the group distribution number (1-4). Press 1 to change Press 3 to erase On-hook. -
Page 39: Message Waiting Notification
Special Features 4.8 Message Waiting Notification The VPS is able to notify you when a new message has been recorded in your mailbox. There are 3 ways by which the VPS notifies you: (1) Message Waiting Lamp on your proprietary telephone, (2) a call to another telephone (e.g., your mobile phone), or (3) your beeper. - Page 40 Special Features WHEN YOU PRESS 3 TO CHANGE FOR A CO LINE IF NEEDED Line Access Code Area Code Press 1 Enter a Line Access Enter the Press 1, 2 or 3. to change. Code to seize a CO line. Area Code.
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Page 41: Interview Mailbox
Special Features 4.9 Interview Mailbox An Interview Mailbox plays prerecorded questions to callers and records their answers. You can record up to 10 questions and set the answer lengths from 4 s to 32 s. The answers are recorded and stored, in order, in your mailbox. You must set the answer length and record the questions. -
Page 42: Recording Personal Greetings For Caller Id
Caller ID numbers. To assign Caller ID numbers, see 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in Glossary). •... -
Page 43: Assigning Caller Id Numbers For Personal Greeting For Caller Id
Special Features 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID Use this feature to assign Caller ID numbers for prerecorded personal greetings. Each greeting supports up to 8 Caller ID numbers. • To assign Caller ID numbers, first record a personal greeting (see 4.10 Recording Personal Greetings for Caller ID). - Page 44 Special Features • When you add a Caller ID number, follow the steps in "TO ASSIGN FOR THE FIRST TIME" to assign. Subscriber's Guide...
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Page 45: Personal Caller Name Announcement
(Caller ID Screening), and (3) the VPS pages you by intercom (Intercom Paging). • This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in Glossary). •... - Page 46 Special Features TO CHANGE TO CHANGE CALLER ID NUMBER To change Caller ID number To change Caller Name Caller ID No. To accept Enter a Caller ID Press 2 Make your selection. number up to 20 digits. to change. TO CHANGE CALLER NAME Press 3 to accept On-hook.
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Page 47: Live Call Screening
• This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in Glossary), and if the System Administrator has provided your extension with this feature. -
Page 48: Recording A Two-Way Conversation
Normally, conversation recording time is limited. However, there is an "Unlimited Message Length" option. Call your System Administrator for assistance. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in Glossary). •... -
Page 49: Setting Telephone Numbers For Call Forwarding To Co
Remote Call Forwarding to a CO line (see 4.16 Remote Call Forwarding Set). • This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in Glossary). •... -
Page 50: Remote Call Forwarding Set
No Answer Calls, Forward to a CO Line, and Cancel Forwarding. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in Glossary). To forward all calls Subscriber’s... - Page 51 Special Features • Your System Administrator or System Manager must authorize this feature before it can be used. • You must program Telephone number 1 and/or Telephone number 2 beforehand in Mailbox Management (See 4.15 Setting Telephone Numbers for Call Forwarding to CO);...
- Page 52 Special Features Subscriber's Guide...
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Page 53: Appendix
Appendix Appendix Subscriber's Guide... -
Page 54: Quick Reference
Appendix Quick Reference Subscriber's Guide... -
Page 55: Glossary
Glossary Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". Auto Configuration (Available with DPT Integration only.) The VPS can automatically draw information from the KX-TD500, the KX-TD816, the KX-TD1232, the KX-TA1232 or the KX- TD308. - Page 56 Glossary Called Party ID (Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox, rather than to the General Delivery Mailbox. Caller ID Call Routing (Available with DPT Integration only.) The VPS automatically sends calls from pre- assigned Caller ID numbers to the desired extension, mailbox (including System Group Distribution List) or Custom Service.
- Page 57 Glossary Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports.
- Page 58 Glossary External Delivery Message A message intended for automatic delivery to outside parties and/or extensions. The message can be delivered immediately or at a specified time. External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list can have 8 destinations.
- Page 59 Glossary Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy. There are 6 options for the Incomplete Call Handling Service: (1) to record a message from the caller, (2) transfer the caller to a covering extension, (3) page the mailbox owner via the PBX, (4) notify the mailbox owner via beeper, (5) transfer the caller to the operator, or...
- Page 60 Glossary LOAD One of the utility commands that is used to load new or saved data to the VPS from a personal computer. Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone.
- Page 61 Glossary Message Retrieval Order The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First In First Out (FIFO). Message Transfer Allows a subscriber to reroute a message to another mailbox unless the message was marked "private". Additional comments can be added to this message. Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox.
- Page 62 Glossary Password A combination of numbers selected by the subscriber to protect access to her mailbox. If forgotten, the System Administrator or System Manager can clear it so that the subscriber can select a new password. Personal Greetings A subscriber can record messages to greet callers. There are 3 kinds of Personal Greetings: (1) No Answer Greeting (2) Busy Signal Greeting...
- Page 63 Glossary Remote Call Forwarding Set (Available with DPT Integration only.) A subscriber and the Message Manager can program her extension from a remote location to forward various types of calls to a desired extension or an outside telephone. There are 6 forwarding settings available: (1) Forward All Calls (2) Forward Busy Calls...
- Page 64 Glossary Station Programming Programming via the proprietary telephone. Subscriber A person who has an assigned mailbox. System Administration System programming can be performed via 2 ways: (1) Locally (personal computer connected directly to the RS-232C port of the VPS), or (2) remotely (personal computer connected via the telephone network and the internal modem card [KX- TVS320 only] of the VPS).
- Page 65 A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS120, KX-TVS220, and KX- TVS320). Subscriber's Guide...
- Page 66 Glossary Subscriber's Guide...
- Page 67 Glossary Subscriber's Guide...
- Page 68 See More Panasonic Manuals www.voicesonic.com Phone: 877-289-2829 Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). Under the applicable copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of KME and its licensee.