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Tektronix Phaser 340 Service Manual

Color printer
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Service Manual Addendum
Phaser
340 and Phaser
350
™
™
Color Printer
This addendum contains information for servicing Phaser 340 Color Printers
printers serial-numbered BCxxxxx and up and Phaser 350 Color Printers.
July 1996
070-9100-85
Service Manual
1

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Summary of Contents for Tektronix Phaser 340

  • Page 1 Service Manual Addendum Phaser 340 and Phaser ™ ™ Color Printer This addendum contains information for servicing Phaser 340 Color Printers printers serial-numbered BCxxxxx and up and Phaser 350 Color Printers. July 1996 070-9100-85 Service Manual...

  • Page 2: Phaser 340 Overview

    These printers also have an updated front panel menu structure with new menu items. The Phaser 340 prints at an addressability of 300 dots per inch (dpi) and features 17 built-in fonts and 8 Mbytes of RAM, which can be upgraded to 12 Mbytes.
  • Page 3 Phaser 350 overview The Phaser 350 Color Printer is a significant improvement over the Phaser 340. Foremost among the Phaser 350 Color Printer’s features is its 6 page-per-minute FastColor print mode. The print mode is selectable through the front panel and from printer drivers.
  • Page 4 = numerical values only (0-9) This is the begining serial number for the Phaser 350: B6A0100 Serial number history for Phaser 340 B = Beaverton Y = Year (0 - 9) M = Month (0 - 9, A, B, C) D = Day (base 34) R = Revision level (range 0 thru 9 and A thru Z;...

  • Page 5: Accessing The Printer's Web Page

    Accessing the printer’s web page For printers serial-numbered BCxxxxx and up and the Phaser 350. PhaserLink, the Tektronix implementation of a World Wide Web server inside the printer, allows a customer to communicate to the printer using a web browser. With PhaserLink, a customer can view and set printer and networking parameters.
  • Page 6 Jet interlacing Phaser 340 color printers serial numbered BC xxxxx and later and Phaser 350 printers use a different method of laying ink onto the drum; they perform a “four-jet interlace.” As the drum reaches the correct speed of 176 rpm, the ink-jets begin to fire to deposit the image on the oiled portion of the drum.
  • Page 7 For transparency printing, the image is printed in the same manner. However, the image is printed, with smaller droplets, twice on the drum, the second image positioned precisely over the first image before being transferred to the sheet of transparency film; this increases image density. For 600 x 300 dpi printing, each jet lays down 56 columns of ink drops spread over a 224 pixel-wide field.

  • Page 8: Enabling Tcp/Ip With The Authorization Code

    “Entering Bypass Mode” is displayed. Cool down mode Phaser 340 printers serial-numbered BCxxxxx and up and Phaser 350 printers have a menu item that accelerates the cooling of the printhead. Enter the extended menu by pressing Menu and Exit .

  • Page 9: Error Codes And Messages

    Error codes and messages Error codes indicate the following: the failing system ( XX ,yyy.zz) the failing subsystem (xx, YYY .zz) the actual problem (xx,yyy.ZZ). the print engine copy count (xx,yyy.zz:123) the error occurred on. Codes from 24,000 through 24,999 are engine failures reported by the PostScript controller.
  • Page 10 5,003.42 (0x2b03): YA_POS_FAIL Y axis position failure: the drum is not where it should be. Besides the possible mechanical problems, this can be caused by software latency errors, if too many interrupts occur during drum positioning. Phaser 340 and 350 Color Printers...
  • Page 11 Front panel and fault history log error codes and messages (cont'd.) Error code Meaning 6,000: X axis 6,000.41 (0x3400): X axis motor over/under current. Indicates that motor coil(s) are open, or XA_FAULT_MCURRENT shorted, or the x-axis motor fuse has opened. 6,001.42 (0x3401): X-axis home position not found.
  • Page 12 NOW! Possible swapped sensor cable connectors on I/O #2. 14,004.44 (0x7404): The cap/wipe/purge assembly heater is not heating at all, or is not TCC_THERMISTOR_SLOW heating as quickly as it should. Check for open connection or open thermistor in power supply. Phaser 340 and 350 Color Printers...
  • Page 13 Front panel and fault history log error codes and messages (cont'd.) Error code Meaning 14,005.45:TCC_WRONG_ The installed cap/wipe/purge assembly is the wrong type for this printer. TYPE_CAP Verify and install the correct assembly or firmware for this printer. 15,000: Drum thermals 15,001.42 (0x7c01): The drum thermistor appears to be open.
  • Page 14 Jam -- Media at auxiliary tray, unexpected event paper pick sensor FALSE. 22,042.34 Jam -- Media at auxiliary tray, unexpected event paper A-width sensor FALSE, A4-width sensor FALSE. 22,043.35 Jam -- Media at auxiliary tray, unexpected event paper A-width sensor TRUE,A4-width sensor FALSE Phaser 340 and 350 Color Printers...
  • Page 15 Front panel and fault history log error codes and messages (cont'd.) Error code Meaning 22,044.36 Jam -- Media at auxiliary tray, unexpected event paper A-width sensor FALSE, A4-width sensor TRUE 22,045.37 Jam -- Media at auxiliary tray, unexpected event paper A-width sensor TRUE, A4-width sensor TRUE 22,046.38 Jam -- Media at auxiliary tray, unexpected event paper preheat entry...
  • Page 16 FALSE, A4-width sensor TRUE. 22,109.38 Jam -- Media at exit cover, unexpected event paper A-width sensor TRUE, A4-width sensor TRUE. 22,110.30, Jam -- Media at exit cover, unexpected event paper preheat entry sensor TRUE. Phaser 340 and 350 Color Printers...
  • Page 17 Front panel and fault history log error codes and messages (cont'd.) Error code Meaning 22,111.31 Jam -- Media at exit cover, unexpected event paper preheat entry sensor FALSE. 22,112.32 Jam -- Media at exit cover, unexpected event paper preheat exit sensor TRUE.
  • Page 18 Jam -- Media at hand-feed, unexpected event paper preheat exit sensor TRUE. 22,177.34 Jam -- Media at hand-feed, unexpected event paper preheat exit sensor FALSE. 22,178.35 Jam -- Media at hand-feed, unexpected event paper exit sensor TRUE. Phaser 340 and 350 Color Printers...
  • Page 19 Front panel and fault history log error codes and messages (cont'd.) Error code Meaning 22,179.36 Jam -- Media at hand-feed, unexpected event paper exit sensor FALSE. 22,180.37 Jam -- Media at hand-feed, unexpected event paper hand-feed sensor TRUE. 22,181.38 Jam -- Media at hand-feed, unexpected event paper hand-feed sensor FALSE.
  • Page 20 Engine is stuck while warming up -- it's too cold to warm up. 24,021.11 Engine is stuck while cooling down. 24,022.12 Engine is stuck while in cool state. 24,023.13 Engine is stuck while in printhead adjust state. 24.024.14 Engine is stuck while flushing the printhead. Phaser 340 and 350 Color Printers...

  • Page 21: Service Manual

    Startup page: disabled TekColor: none Startup mode Startup mode: enabled Startup mode: disabled Cleaning page source Cleaning page source: upper Cleaning page source: lowerl Energy Star timeout Timeout: XXX hrs. Main menu map (Phaser 340 printers serial-numbered BCxxxxx and up) Service Manual...
  • Page 22 LocalTalk: disabled Broadcast mask Network card Fault history 5 is the most **** Field 1: XXXX recent error. Field 4: XXXX 9100-120 Main menu map (Phaser 340 printers serial-numbered BCxxxxx and up - continued) Phaser 340 and 350 Color Printers...
  • Page 23 Menu map – Phaser 350 Ready Clean Menu Clean: light stripes Help pages Page count TekColor Correction Print quality Printer defaults Default tray Clean: ink smears Menu map Page count: XXX TekColor: Vivid Color Fast Color Default tray: upper Clean: media tray jams Configuration page TekColor: Display Standard...
  • Page 24 Flow control: XON/XOFF HTTP: disabled Flow control: DTR Token Talk**** if P3 option installed LocalTalk **** if P4 option installed Token Talk: enabled LocalTalk: enabled Token Talk: disabled LocalTalk: disabled 9100-121 Phaser 350 main menu map Phaser 340 and 350 Color Printers...
  • Page 25 Phaser 340 Field Replaceable Units List Phaser 340 FRU exterior parts list Figure Part number Serial number Quantity Name and description A-1 parts Effective Discontinued 200-4223-02 Cover, Front Jam Access 200-4224-02 Cover, Stripper Access 200-4225-01 Cover, Top 200-4187-01 Cover Side, Right...
  • Page 26 9100-75 The Phaser 340 printer exterior FRUs Phaser 340 and 350 Color Printers...
  • Page 27 Phaser 340 FRU interior parts list Figure Part number Serial number Quantity Name and description A-2 parts Effective Discontinued B0 xxxxx BB xxxxx 650-3260-00 Print engine w/o Main Board and SIMMs 650-3184-01 BC xxxxx 386-6851-00 Finger, Stripper, Upper, Assembly 650-3426-00...
  • Page 28 Phaser 340 FRU interior parts list Figure Part number Serial number Quantity Name and description A-2 parts Effective Discontinued 650-3266-00 Solenoid Valve Assembly. 343-1580-00 Restraint, Printhead Shipping Assembly 174-3402-00 Cable, Power Supply 650-3363-00 Circuit Board, I/O 3 650-3262-00 Exit Gear Assembly...
  • Page 29 Phaser 340 FRU interior parts list Figure Part number Serial number Quantity Name and description A-2 parts Effective Discontinued 202-0342-01 Accumulator 156-4001-00 NVRAM IC for Main Board 650-3269-00 Hardware Kit 650-3267-00 Bushing Kit 650-3268-00 Belt Kit Belt, Paper Path Transport...
  • Page 30 The Phaser 340 printer interior FRUs Phaser 340 and 350 Color Printers...
  • Page 31 Phaser 340 FRU interior part list (left side) Figure Part number Serial number Quantity Name and description Effective Discontinued parts 650-3430-00 Vacuum Pump Assembly Belt, Cap/Wipe/Purge Drive, 2 Per - part of 650-3268-00 Belt Kit 650-3264-00 Position Sensing Assembly Gear, Compound, Shaft, Eccentric - part of...
  • Page 32 9100-77 The Phaser 340 printer interior FRUs (left side) Phaser 340 supplies and accessories Part number Serial number Quantity Name and description Effective Discontinued Supply 016-1341-00 Cleaning Kit Supply 436-0293-01 Tray, Paper (A) Letter US, Standard Supply 436-0292-01 Tray, Paper (A4) Metric, Standard...
  • Page 33 Phaser 340 supplies and accessories (cont'd.) Part number Serial number Quantity Name and description Effective Discontinued Supply 016-1307-00 Black Ink Stix (3 per box) Supply 016-1308-00 Cyan Ink Stix (3 per box) Supply 016-1309-00 Magenta Ink Stix (3 per box)
  • Page 34 Phaser 340 supplies and accessories (cont'd.) Part number Serial number Quantity Name and description Effective Discontinued Service 003-1504-00 Hot Head Plug Assembly Service 003-0827-00 Screwdriver, torque Service 006-7824-01 Pack of 10 Alcohol Wipes Service 161-0066-00 Power cord, Std., USA, Canada, 115V,...
  • Page 35 Phaser 350 Field Replaceable Units List Phaser 350 FRU exterior parts list Figure Part number Serial number Quantity Name and description A-1 parts Effective Discontinued 200-4223-02 Cover, Front Jam Access 200-4224-02 Cover, Stripper Access 200-4225-01 Cover, Top 200-4187-01 Cover Side, Right 200-4274-00 Cover Side, Left 200-4189-00...
  • Page 36 9100-75 The Phaser 350 printer exterior FRUs Phaser 340 and 350 Color Printers...
  • Page 37 Phaser 350 FRU interior parts list Figure Part number Serial number Quantity Name and description A-2 parts Effective Discontinued 650-3184-01 Print engine w/o Main Board and SIMMs 386-6851-00 Finger, Stripper, Upper, Assembly 650-3426-00 Finger, Stripper, Lower, Kit 119-5237-00 Drum Temperature Sensor Assembly 650-3428-00 Drum/Transfix Assembly 5a, b...
  • Page 38 Drum Heater Assembly 147-0108-00 Process Motor 147-0109-01 Y-axis Drive Motor 671-3191-53 Circuit Board, I/O 1 202-0342-01 Accumulator 156-4001-00 NVRAM IC for Main Board 671-3997-00 Kanji Font ROM (optional) 650-3269-00 Hardware Kit 650-3267-00 Bushing Kit Phaser 340 and 350 Color Printers...
  • Page 39 Phaser 350 FRU interior parts list Figure Part number Serial number Quantity Name and description A-2 parts Effective Discontinued 650-3268-00 Belt Kit Belt, Paper Path Transport Belt, Paper Transport Belt, Drum Y-Axis Belt, Motor Y-Axis Belt, Cap/Wipe/Purge Drive, 2 per kit 650-3289-00 Flag Kit Latch, Flag...
  • Page 40 The Phaser 350 printer interior FRUs Phaser 340 and 350 Color Printers...
  • Page 41 Phaser 350 FRU interior part list (left side) Figure Part number Serial number Quantity Name and description Effective Discontinued parts 650-3430-00 Vacuum Pump Assembly Belt, Cap/Wipe/Purge Drive, 2 Per - part of 650-3268-00 Belt Kit 650-3264-00 Position Sensing Assembly Gear, Compound, Shaft, Eccentric - part of 650-3296-00 Kit 119-4968-00 Transfix Gear Position Sensor...
  • Page 42 Tray type sense keys Supply 436-0301-00 Tray, Transparency (A) US Supply 436-0302-01 Tray, Transparency (A4) Metric Supply 348-1373-00 Paper Separator Pad For Std Tray Supply 436-0294-03 Cartridge, Drum Maintenance Supply 436-0299-00 Tray, Waste Ink Phaser 340 and 350 Color Printers...
  • Page 43 Phaser 350 supplies and accessories (cont'd.) Part number Serial number Quantity Name and description Effective Discontinued Supply 016-1307-00 Black Ink Stix (3 per box) Supply 016-1308-00 Cyan Ink Stix (3 per box) Supply 016-1309-00 Magenta Ink Stix (3 per box) Supply 016-1310-00 Yellow Ink Stix (3 per box)

  • Page 44: Lower Paper Tray Assembly

    118-9591-00 Arm Assembly Supply 436-0288-00 Tray, Paper. (A) US letter, For LPTA Supply 436-0289-00 Tray, Paper, (A4) Metric, For LPTA 436-0277-00 Lower Tray Assembly w/ Letter Tray 436-0287-00 Lower Tray Assembly w/ A4 Tray Phaser 340 and 350 Color Printers...
  • Page 45 Unhook springs with spring/hook tool 9100-124 Figure 0-1 Lower Paper Tray Assembly FRUs Service Manual...
  • Page 47 Phaser 340 Test Prints Test prints for printers serial-numbered and up (Version 2 printers). BC xxxxx Printers serial numbered BC xxxxx and up. Service Test Print 1 - Jstep5. While this print can be printed in 300 dpi, it should only be printed and interpreted in 600 x 300 dpi .
  • Page 48 If necessary, remove the sensor and check it for an accumulation of debris at its contact point. As a last resort, replace the printhead. Banding 9100-115 Phaser 340 and 350 Color Printers...
  • Page 49 Printers serial numbered BC xxxxx and up. Service Test Print 4 - Reverse text. This print in 10 point Times-Roman ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890 300 dpi indicates if the printhead is outputting 8 point Times-Roman ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890!@#$%^&* properly-sized drops of ink and that the drum 6 point Times-Roman ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890!@#$%^&* 5 point Times-Roman ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890!@#$%^&* temperature is not too high.
  • Page 50 In this case, replace the drum/transfix unit. Replace the drum maintenance tray; particularly if you observe variations in the glossiness of the print. Phaser 340 and 350 Color Printers...
  • Page 51 Printers serial numbered BC xxxxx and up. Service Test Print 7 - Printhead diagnostic. This print is used for manufacturing and engineering evaluation of printhead performance. 9100-118 Printers serial numbered BC xxxxx and up. Service Test Print 8 - Solid fills. These seven prints show uniformity of fill.
  • Page 52 In this case the ink loader should rest on extrusions on the printer’s side frames Gaps 9100-000 Phaser 340 and 350 Color Printers...
  • Page 53 Service Test Print 2 - Weak jet. This print shows which jets are not outputting enough, if any, ink compared to its neighboring jets. Note that the yellow jets bands have a small amount of cyan ink 1 2 3 4 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 added to them, which tints them green, to make them more visible.
  • Page 54 Likewise, some defects do not show until projected. Causes: The ink drops from the jets are traveling in incorrect trajectories. The printhead is incorrectly mounted or its printhead-to-drum spacing is incorrect. 9100-117 Phaser 340 and 350 Color Printers...
  • Page 55 Printers serial numbered BC xxxxx and up. Service Test Print 6 - Black dither pattern. This print is made up of a 66% black fill. It reveals variations in the ink drop spread caused by thermal variations or transfix roller pressure variations or drum oiling variations.
  • Page 56 Check the drum temperature sensor for debris build-up on the sensor or the sensor is in improper contact with the drum. Refer to Test Print 4. The transfix pressure is incorrect. Replace the drum/transfix assembly. 9100-119 Phaser 340 and 350 Color Printers...

This manual is also suitable for:

Phaser 350